Tsaghkadzor Marriott Hotel
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Tsaghkadzor Marriott Hotel
Tsaghkadzor Marriott Hotel
Located on the Armenian ski resort of Tsaghkadzor, the Marriott Hotel offers modern rooms, a fitness centre and indoor swimming pool. Guests can store their ski equipment in the hotel. Some rooms looks out over the Kecharis Church.
Reviews from 
Group traveller
Comment: 19 Mar 2026
Stayed in: Mar 2026
Relax. Mountains. And soulful Armenia
Rest from March 8 to 18 at the Marriott Tsakhkadzor flew in like an instant! The hotel gave us a complete relaxation: wonderful staff who are always smiling and ready to help, incredibly delicious breakfasts and dinners (eating!), a chic spa and a swimming pool until 11:00 p.m. What else does it take to be happy?
But our main discovery is guided tours. Special human thanks to guide Michael Nazarian (tel. +37494745426). We went with him a day later, and it wasn't just excursions, it was a real immersion in history and culture. A magnificent guide, a storyteller from God and just a soul man! If you go to Armenia - be sure to address him, you will not regret!
Hotel and country captured our hearts. We'll definitely be back!
But our main discovery is guided tours. Special human thanks to guide Michael Nazarian (tel. +37494745426). We went with him a day later, and it wasn't just excursions, it was a real immersion in history and culture. A magnificent guide, a storyteller from God and just a soul man! If you go to Armenia - be sure to address him, you will not regret!
Hotel and country captured our hearts. We'll definitely be back!
Family traveller
Comment: 7 Dec 2025
Stayed in: Dec 2025
Everything 10/10
The room was massive the staff were really friendly the hygiene was epic they had a lot of breakfast. And it is marvellous.and when you would would ask something in a blink of a eye they would come ∧ Armenia is a cold county the heater when you turn the heater on it, it would instantly come and it was a nice temperature in the room
Family traveller
Comment: 15 Jul 2026
Stayed in: Jul 2026
The most arrogant female staff
I am extremely disappointed with my experience at Marriott Tsaghkadzor today.
After living outside Armenia for the past 12 years, my husband, daughter, and I came to spend two days at the hotel. We chose Marriott because we trust the brand, and in fact, we always stay here whenever we visit Tsaghkadzor. That is exactly why today’s experience was so upsetting.
While the facilities are acceptable—although I believe they could be better considering the price we paid—what completely spoiled the beginning of our vacation was the attitude of the reception staff.
The receptionist who checked us in (I believe her name was Susanna) treated me with a judgmental and dismissive attitude. Even though I was speaking Armenian, she continued replying to me in English and made me feel completely ignored. Instead of feeling welcomed as a returning guest, I felt judged and humiliated.
Unfortunately, this attitude was not limited to one employee. Most of the female staff we encountered came across as arrogant and looked at guests as though they were beneath them. Hospitality is about making people feel welcome and respected, and this was the exact opposite.
I have traveled extensively and stayed at some of the world’s finest hotels, and I have never experienced such an unprofessional welcome. It was especially disappointing to experience this in my own home country after being away for so many years.
As a loyal returning guest, I believe the management owes us an apology. This level of customer service is completely unacceptable for any hotel, let alone one carrying the Marriott name. I intend to raise this matter with Marriott’s senior management because this is not the standard guests should expect from such a respected international brand.
I sincerely hope the management takes this feedback seriously and ensures that all guests—whether local, returning, or visiting from abroad—are treated with courtesy, warmth, and professionalism.
After living outside Armenia for the past 12 years, my husband, daughter, and I came to spend two days at the hotel. We chose Marriott because we trust the brand, and in fact, we always stay here whenever we visit Tsaghkadzor. That is exactly why today’s experience was so upsetting.
While the facilities are acceptable—although I believe they could be better considering the price we paid—what completely spoiled the beginning of our vacation was the attitude of the reception staff.
The receptionist who checked us in (I believe her name was Susanna) treated me with a judgmental and dismissive attitude. Even though I was speaking Armenian, she continued replying to me in English and made me feel completely ignored. Instead of feeling welcomed as a returning guest, I felt judged and humiliated.
Unfortunately, this attitude was not limited to one employee. Most of the female staff we encountered came across as arrogant and looked at guests as though they were beneath them. Hospitality is about making people feel welcome and respected, and this was the exact opposite.
I have traveled extensively and stayed at some of the world’s finest hotels, and I have never experienced such an unprofessional welcome. It was especially disappointing to experience this in my own home country after being away for so many years.
As a loyal returning guest, I believe the management owes us an apology. This level of customer service is completely unacceptable for any hotel, let alone one carrying the Marriott name. I intend to raise this matter with Marriott’s senior management because this is not the standard guests should expect from such a respected international brand.
I sincerely hope the management takes this feedback seriously and ensures that all guests—whether local, returning, or visiting from abroad—are treated with courtesy, warmth, and professionalism.
Hotel response
Comment: 18 Jul 2026
Dear Marianna,
Thank you for sharing your valuable feedback regarding your recent stay with us. Your insights are essential in helping us improve and enhance the experiences we provide.
I sincerely apologize for any inconvenience or disappointment you may have encountered. Please rest assured that your feedback has been shared with the relevant teams, and we are taking immediate steps to address and prevent such issues in the future.
We truly hope to have the pleasure of welcoming you back soon and providing you with the exceptional service you deserve.
Warm regards,
Voskan Kokanyan
General Manager
Thank you for sharing your valuable feedback regarding your recent stay with us. Your insights are essential in helping us improve and enhance the experiences we provide.
I sincerely apologize for any inconvenience or disappointment you may have encountered. Please rest assured that your feedback has been shared with the relevant teams, and we are taking immediate steps to address and prevent such issues in the future.
We truly hope to have the pleasure of welcoming you back soon and providing you with the exceptional service you deserve.
Warm regards,
Voskan Kokanyan
General Manager
Solo traveller
Comment: 8 Jul 2026
Stayed in: Jul 2026
Beautiful hotel and tours in Armenia
Beautiful hotel, great cuisine: large portions, excellent choice of food and drinks, friendly staff. Lunches, dinners and excursions (tours) can be included in the price! Acquired two tours from Soul of Armenia. Drivers arrive on time, always clean and comfortable cars, very careful driving. Along the way will tell you where best to purchase fruit, lunch on the road, features of local cuisine. On the second day, the tour organizers made a surprise: they changed the route so that they drove to the attractions on one road, returned on the other. And so you could see even more mountain scenery! If you come in the summer - I definitely recommend Hotel+Soul of Armenia for tours.
Business traveller
Comment: 7 Jun 2026
Stayed in: Jun 2026
Marriott hotel in Tsaghkadzor
Basically, the complex is huge. But I stayed in a cottage located upside the main building.
Pros:
- big room equipped with everything one could need
- comfortable bed and linen
- good toiletries
- great wifi
- excellent breakfast and dinner
- safe parking under cameras
- very helpful staff
- pool and gym
- the entire territory is very clean and well maintained
- the feeling of uniting with nature as there is no noise at all
Cons:
- there was a leakage in my bathroom
- light in the room and corridor was extremely bad
- cost - quite expensive
- offroad - if you need to explore the town, you have either to drive, or take a long walk (about 30 minutes uphill)
Recommended:
If you are a big family or group of friends, cottages are just ok to reserve.
Otherwise, book a room in the main building to avoid climbing over the hill ))
Pros:
- big room equipped with everything one could need
- comfortable bed and linen
- good toiletries
- great wifi
- excellent breakfast and dinner
- safe parking under cameras
- very helpful staff
- pool and gym
- the entire territory is very clean and well maintained
- the feeling of uniting with nature as there is no noise at all
Cons:
- there was a leakage in my bathroom
- light in the room and corridor was extremely bad
- cost - quite expensive
- offroad - if you need to explore the town, you have either to drive, or take a long walk (about 30 minutes uphill)
Recommended:
If you are a big family or group of friends, cottages are just ok to reserve.
Otherwise, book a room in the main building to avoid climbing over the hill ))
Excellent location
4/1, 2 Tandzaghpyur Street, Tsaghkadzor, 2310, Armenia|0.97 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Tsaghkadzor Marriott Hotel: FAQs
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