Please inform Mantra Amphora in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of AUD 200 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note, there is a 1.11% credit card surcharge when using a credit card. Please note that your payments will be processed by the Mantra Group/SAMARAD; this will appear on your bank statement as Peppers/Mantra/BFree Surfers Paradise. Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in. Please note that this property does not have an elevator/lift. It is accessible via stairs only. Please note that rooms are serviced once a week. Please note that this property requires a refundable AUD200 credit card pre-authorisation or cash deposit upon check in to cover any incidental charges. When booking for 3 or more rooms, different policies and procedures apply. For more information, please contact the property using the contact details found on the booking confirmation. To ensure a clean and healthy environment for all guests, Mantra Amphora has implemented a smoke-free policy across the entire complex. This policy prohibits smoking, including cigarettes, cigars, pipes, and electronic cigarettes (vapes), in all indoor and outdoor areas, such as guest rooms, balconies, common areas, and poolside areas.