Peppers Gallery Hotel
+ 73
Find the best hotel in City for your dates, by price or preference
Compare deals for Peppers Gallery Hotel across hundreds of sites, all in one place
Look out for a deal with free cancellation or excellent ratings
Compare rooms and prices
We compare 100s of sites to get you the best deal
Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 10:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Front desk 24 hour
Non-smoking
Laundry
More about Peppers Gallery Hotel
Peppers Gallery Hotel
Experience the comforting familiarity of Peppers' signature service while indulging in premium accommodation in the heart of the nation’s capital.
Reviews from 
Couple
Comment: 13 Jun 2026
Stayed in: Jun 2026
Not happy with tokenistic response
Looked like a nice hotel, but ........ when we arrived, it was undergoing front foyer renovations. There was signage directing to a side entrance, which we went to to find out the doors were looked 3 minutes before our arrival. We attempted to call the number listed however call failed four times requiring us to find accomodation late at night on a long weekend. Hotel called first thing next morning and because they assumed we were a no show had rebooked the room, so no loss of money for them. Offered a tokenistic one night refund.
Business traveller
Comment: 11 Jun 2026
Stayed in: Jun 2026
Run-down disappointment
Very comfortable and large room. But the lack of care and attention to detail is blatant: missing or broken light fixtures, badly peeling pleather bedhead, mismatched crockery, badly scratched powerpoints, stain-darkened couch, terrible TV reception, leaky shower stall. And that was just in my room. Seems like this would have been a truly great hotel about 5 years ago.
Hotel response
Comment: 15 Jul 2026
Dear Mononym,
Thank you for taking the time to share your thoughtful feedback.
I am pleased to hear that you found your room spacious and comfortable. However, I am genuinely sorry that the condition and presentation of the room did not meet your expectations.
I acknowledge your comments regarding the light fittings, bedhead, crockery, power points, lounge, television reception and shower. Individually these may seem like small details, but collectively they have a significant impact on the overall guest experience. They are certainly not reflective of the standards we strive to deliver, and I apologise that they detracted from your stay.
As you observed, the hotel is currently undergoing a comprehensive refurbishment. As a heritage-listed property approaching its 100th anniversary, we are making a significant investment in upgrading both our guestrooms and public spaces while preserving the building's unique history and character. Many of the items you have identified are already included within the refurbishment program, and we are genuinely excited about the transformation that is underway.
In addition, I am pleased to advise that we have recently completed an upgrade to our television and Wi-Fi infrastructure, providing guests with significantly improved connectivity and entertainment options.
Thank you again for your candid feedback. It helps us prioritise our improvements during this important period of renewal. We hope to have the opportunity to welcome you back once the refurbishment is complete so you can experience the renewed Peppers Gallery Hotel.
Warm regards,
Manoj Ramisetti
General Manager
Peppers Gallery Hotel Canberra
Thank you for taking the time to share your thoughtful feedback.
I am pleased to hear that you found your room spacious and comfortable. However, I am genuinely sorry that the condition and presentation of the room did not meet your expectations.
I acknowledge your comments regarding the light fittings, bedhead, crockery, power points, lounge, television reception and shower. Individually these may seem like small details, but collectively they have a significant impact on the overall guest experience. They are certainly not reflective of the standards we strive to deliver, and I apologise that they detracted from your stay.
As you observed, the hotel is currently undergoing a comprehensive refurbishment. As a heritage-listed property approaching its 100th anniversary, we are making a significant investment in upgrading both our guestrooms and public spaces while preserving the building's unique history and character. Many of the items you have identified are already included within the refurbishment program, and we are genuinely excited about the transformation that is underway.
In addition, I am pleased to advise that we have recently completed an upgrade to our television and Wi-Fi infrastructure, providing guests with significantly improved connectivity and entertainment options.
Thank you again for your candid feedback. It helps us prioritise our improvements during this important period of renewal. We hope to have the opportunity to welcome you back once the refurbishment is complete so you can experience the renewed Peppers Gallery Hotel.
Warm regards,
Manoj Ramisetti
General Manager
Peppers Gallery Hotel Canberra
Anonymous traveller
Comment: 7 Jun 2026
Stayed in: Jun 2026
Unfortunately wasn’t notified about the current renovations happening at the hotel until after booking. Not having a restaurant onsite was a shame, especially while traveling with young children.
Bed was comfortable but the room was a bit tired and the upholstered bed head was peeling off. Didn’t seem to have many powerpoints in convenient places either. Reception staff were friendly but overall, the hotel is not up to the usual Peppers standard.
Bed was comfortable but the room was a bit tired and the upholstered bed head was peeling off. Didn’t seem to have many powerpoints in convenient places either. Reception staff were friendly but overall, the hotel is not up to the usual Peppers standard.
Solo traveller
Comment: 31 May 2026
Stayed in: May 2026
Tired & shabby - 3 star accommodation
This is a 1920s heritage listed three storey 85 room hotel, located in Acton, about a 10min walk to the civic precinct (shops/restaurants). It was originally built to accommodate VIP guests arriving to Canberra for the grand opening of the first Parliament house.
Be aware it is currently going through renovations so to get to the reception you’ll need to use the side streets. Also the hotel restaurant is closed, so no meals or room service.
As it is a low level historic hotel there are a number of wings with long corridors to navigate - layout can be a bit confusing to navigate. The hotel and the rooms are tired, worn and a bit shabby. The reception staff were helpful, accompanying back to my room when I kept on having problems with the room key not working.
The carpets are stained and threadbare in places. I had a classic room with a queen bed, which actually was two singles jammed together (not the most comfortable sleeping arrangement). The bedhead was worn and flaking. The couch was past its use be date, with numerous stains. The LED television was hardly a smart tv - couldn’t even pick up most of the free to air stations, let alone cable or streaming services. At least the wifi worked, so I could watch Foxtel on my phone. The block out curtains worked a treat - couldn’t tell if it was day or night but they were really heavy, dusty and hard to open. Not a big fan of the patterned wall paper on the ceiling. The bathroom felt more modern than the bedroom and whilst I initially had problems with the shower head that did get someone into fix it relatively promptly. The towels were nice and fluffy and the room was serviced daily however they never replaced the used cups & cutlery in the room.
I think that the whole hotel is in need of a major refurbishment not just the front reception. As an Accor member I was fairly disappointed with the standard & condition of the rooms - need to lift their game, big time. Would recommend staying at the nearby QT hotel.
Be aware it is currently going through renovations so to get to the reception you’ll need to use the side streets. Also the hotel restaurant is closed, so no meals or room service.
As it is a low level historic hotel there are a number of wings with long corridors to navigate - layout can be a bit confusing to navigate. The hotel and the rooms are tired, worn and a bit shabby. The reception staff were helpful, accompanying back to my room when I kept on having problems with the room key not working.
The carpets are stained and threadbare in places. I had a classic room with a queen bed, which actually was two singles jammed together (not the most comfortable sleeping arrangement). The bedhead was worn and flaking. The couch was past its use be date, with numerous stains. The LED television was hardly a smart tv - couldn’t even pick up most of the free to air stations, let alone cable or streaming services. At least the wifi worked, so I could watch Foxtel on my phone. The block out curtains worked a treat - couldn’t tell if it was day or night but they were really heavy, dusty and hard to open. Not a big fan of the patterned wall paper on the ceiling. The bathroom felt more modern than the bedroom and whilst I initially had problems with the shower head that did get someone into fix it relatively promptly. The towels were nice and fluffy and the room was serviced daily however they never replaced the used cups & cutlery in the room.
I think that the whole hotel is in need of a major refurbishment not just the front reception. As an Accor member I was fairly disappointed with the standard & condition of the rooms - need to lift their game, big time. Would recommend staying at the nearby QT hotel.
Hotel response
Comment: 2 Jun 2026
Dear Dingo_6152,
Thank you for taking the time to provide such a detailed review of your recent stay.
Firstly, I appreciate your recognition of the history and heritage of the property, as well as the helpfulness of our Reception team. I am pleased to hear that our staff assisted with your room access concerns and that issues with the shower were addressed promptly during your stay.
I am, however, disappointed to learn that the condition of the room and overall hotel experience did not meet your expectations as an Accor member. Your comments regarding the room furnishings, carpets, bedding configuration, television functionality, housekeeping attention to detail and general presentation have been noted and are appreciated.
You are correct that the hotel is currently undergoing a significant refurbishment program. While our Reception and public areas are the first visible stage of the transformation, the project extends well beyond these spaces. The guest accommodation is also included within the refurbishment plans, with room upgrades scheduled as part of the broader investment into the property's future.
As a heritage-listed building approaching its 100th anniversary, we recognise the challenge of balancing the preservation of the hotel's unique character with the modern comforts and standards today's travellers expect. The current renovation program has been designed to achieve exactly that, ensuring the hotel retains its rich history while delivering a substantially enhanced guest experience.
I am sorry that certain aspects of housekeeping and room presentation fell short during your stay, particularly the failure to replace used cups and cutlery. This is not reflective of our expected standards and has been addressed with the team.
Whilst we understand that the current condition of some guestrooms may not compare favourably with newer hotels in the market, we are genuinely excited about the transformation underway and the opportunity it presents to restore this iconic Canberra property to a standard befitting both the Peppers brand and its remarkable heritage.
Thank you again for your candid feedback. Reviews such as yours help guide our improvement efforts, and we hope to have the opportunity to welcome you back in the future to experience the hotel once the refurbishment program has been completed.
Warm regards,
Manoj Ramisetti
General Manager
Thank you for taking the time to provide such a detailed review of your recent stay.
Firstly, I appreciate your recognition of the history and heritage of the property, as well as the helpfulness of our Reception team. I am pleased to hear that our staff assisted with your room access concerns and that issues with the shower were addressed promptly during your stay.
I am, however, disappointed to learn that the condition of the room and overall hotel experience did not meet your expectations as an Accor member. Your comments regarding the room furnishings, carpets, bedding configuration, television functionality, housekeeping attention to detail and general presentation have been noted and are appreciated.
You are correct that the hotel is currently undergoing a significant refurbishment program. While our Reception and public areas are the first visible stage of the transformation, the project extends well beyond these spaces. The guest accommodation is also included within the refurbishment plans, with room upgrades scheduled as part of the broader investment into the property's future.
As a heritage-listed building approaching its 100th anniversary, we recognise the challenge of balancing the preservation of the hotel's unique character with the modern comforts and standards today's travellers expect. The current renovation program has been designed to achieve exactly that, ensuring the hotel retains its rich history while delivering a substantially enhanced guest experience.
I am sorry that certain aspects of housekeeping and room presentation fell short during your stay, particularly the failure to replace used cups and cutlery. This is not reflective of our expected standards and has been addressed with the team.
Whilst we understand that the current condition of some guestrooms may not compare favourably with newer hotels in the market, we are genuinely excited about the transformation underway and the opportunity it presents to restore this iconic Canberra property to a standard befitting both the Peppers brand and its remarkable heritage.
Thank you again for your candid feedback. Reviews such as yours help guide our improvement efforts, and we hope to have the opportunity to welcome you back in the future to experience the hotel once the refurbishment program has been completed.
Warm regards,
Manoj Ramisetti
General Manager
Family traveller
Comment: 19 Apr 2026
Stayed in: Apr 2026
Terrible not up to peppers standards
errible Stay – Not Up to Peppers Standards
Our stay at Peppers Gallery Hotel Canberra was extremely disappointing and nowhere near what you’d expect from the Peppers brand. At best, this felt like a 3-star roadside motel.
We were initially placed in a “Queen” room that was incredibly small, with barely any space around the bed. The furnishings were old and damaged, including a chipped cupboard, and the bathroom door was faulty—it kept falling off and trapping you inside whenever it was closed.
We had booked a five-night stay and knew immediately this wouldn’t be comfortable, so we went to reception. Because we booked through Webjet, a refund wasn’t an option, but we were moved to another room and given a bottle of wine. While this second room was larger and appeared newly renovated, the problems continued.
The bar fridge didn’t work at all—we stocked it with drinks and food ( as there was no in room or onsite dining) , only to have everything spoil because it couldn’t keep anything cold. To make matters worse, milk was not replenished during our stay—you’re given a single small UHT milk on arrival, which is useless when the fridge doesn’t work.
The TV was not a smart TV, and there was no Foxtel—only two free-to-air channels worked, with the rest not tuning in.
The bathroom design was extremely poor. The only mirror was positioned along the bath wall, making it impractical to use unless you stood awkwardly inside the tub. The shower had inconsistent hot water and very poor pressure, with only a fixed rain shower head—no handheld option. The bathtub itself couldn’t be filled properly due to a low overflow drain.
There were also no basic conveniences: no room service phone and no onsite dining at all. The minibar was completely empty on arrival.
The bed was uncomfortable memory foam, and there were no extra blankets provided, forcing us to run the heater overnight, which made the room too hot.
Housekeeping was another major issue. Despite staying five days, our booking only included one clean, and we had to choose the day. We were expected to take out our own rubbish and collect fresh towels ourselves. For the price and supposed standard, this is unacceptable. The room itself was not clean to begin with dirty carpets. There was no street parking available nearby for quick access—you’re forced to use paid parking a block away, which is inconvenient and costs extra.
To make matters worse, the hotel was undergoing renovations during our stay. There was dust, chipped paint, tradespeople everywhere, and parts of the hotel were inaccessible, making it feel like a maze.
Overall, this was a revolting and uncomfortable experience. I would not stay here again and would strongly advise others to look elsewhere. This property does not meet Peppers standards, and I would honestly like my money back.Terrible Stay – Not Up to Peppers Standards
Our stay at Peppers Gallery Hotel Canberra was extremely disappointing and nowhere near what you’d expect from the Peppers brand. At best, this felt like a 3-star roadside motel.
We were initially placed in a “Queen” room that was incredibly small, with barely any space around the bed. The furnishings were old and damaged, including a chipped cupboard, and the bathroom door was faulty—it kept falling off and trapping you inside whenever it was closed.
We had booked a five-night stay and knew immediately this wouldn’t be comfortable, so we went to reception. Because we booked through Webjet, a refund wasn’t an option, but we were moved to another room and given a bottle of wine. While this second room was larger and appeared newly renovated, the problems continued.
The bar fridge didn’t work at all—we stocked it with drinks and food ( as there was no in room or onsite dining) , only to have everything spoil because it couldn’t keep anything cold. To make matters worse, milk was not replenished during our stay—you’re given a single small UHT milk on arrival, which is useless when the fridge doesn’t work.
The TV was not a smart TV, and there was no Foxtel—only two free-to-air channels worked, with the rest not tuning in.
The bathroom design was extremely poor. The only mirror was positioned along the bath wall, making it impractical to use unless you stood awkwardly inside the tub. The shower had inconsistent hot water and very poor pressure, with only a fixed rain shower head—no handheld option. The bathtub itself couldn’t be filled properly due to a low overflow drain.
There were also no basic conveniences: no room service phone and no onsite dining at all. The minibar was completely empty on arrival.
The bed was uncomfortable memory foam, and there were no extra blankets provided, forcing us to run the heater overnight, which made the room too hot.
Housekeeping was another major issue. Despite staying five days, our booking only included one clean, and we had to choose the day. We were expected to take out our own rubbish and collect fresh towels ourselves. For the price and supposed standard, this is unacceptable. The room itself was not clean to begin with dirty carpets. There was no street parking available nearby for quick access—you’re forced to use paid parking a block away, which is inconvenient and costs extra.
To make matters worse, the hotel was undergoing renovations during our stay. There was dust, chipped paint, tradespeople everywhere, and parts of the hotel were inaccessible, making it feel like a maze.
Overall, this was a revolting and uncomfortable experience. I would not stay here again and would strongly advise others to look elsewhere. This property does not meet Peppers standards, and I would honestly like my money back.Terrible Stay – Not Up to Peppers Standards
Very good location
15 Edinburgh Avenue, City, 2601, Australia|0.5 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
10:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Peppers Gallery Hotel: FAQs
Need flights or a car for your trip?
Did you know we can help you plan the rest of your trip? Get exclusive deals and great rates for flights and car hire.Flights