Novotel Darwin CBD
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Novotel Darwin CBD
Novotel Darwin CBD
Conveniently situated on the Esplanade, Novotel Darwin CBD boasts a swimming pool and an atrium with a spectacular indoor tropical rainforest, complete with cascading vines, palm trees and a waterfall.
Reviews from 
Couple
Comment: 21 Jul 2026
Novotel Darwin CBD
We enjoyed our recent stay here. We stayed in a Junior King Room, which was very comfortable. The decor was modern and the bed nice and comfy. The staff were all very welcoming, polite and friendly. The atrium is a lovely spot to relax and have a drink or two.
We tried out the restaurant, throughly enjoyed our meals, and also the outdoor seating.
Just a couple of criticisms - no working extraction fan in the bathroom, so steamed up very quickly and became very hot - was actually quite unpleasant. And the air conditioner was very noisy.
But a positive experience overall
We tried out the restaurant, throughly enjoyed our meals, and also the outdoor seating.
Just a couple of criticisms - no working extraction fan in the bathroom, so steamed up very quickly and became very hot - was actually quite unpleasant. And the air conditioner was very noisy.
But a positive experience overall
Hotel response
Comment: 23 Jul 2026
Thank you for your wonderful review, Michelle.
We're delighted to hear that you enjoyed your stay in our Junior King Room and that you found the room comfortable, the décor modern, and the bed cosy. It's also great to know that our team made a positive impression and that you enjoyed spending time in the atrium and dining at our restaurant.
Thank you as well for sharing your feedback regarding the bathroom ventilation and air conditioning. Guest feedback is always valuable as we continue to improve our facilities and overall guest experience.
We appreciate your support and look forward to welcoming you back to Novotel Darwin CBD on your next visit.
Kind regards,
Rio
We're delighted to hear that you enjoyed your stay in our Junior King Room and that you found the room comfortable, the décor modern, and the bed cosy. It's also great to know that our team made a positive impression and that you enjoyed spending time in the atrium and dining at our restaurant.
Thank you as well for sharing your feedback regarding the bathroom ventilation and air conditioning. Guest feedback is always valuable as we continue to improve our facilities and overall guest experience.
We appreciate your support and look forward to welcoming you back to Novotel Darwin CBD on your next visit.
Kind regards,
Rio
Group traveller
AU
Comment: 17 Aug 2026
Unsafe asbestos eaves under the air-conditioning inlet
Eaves above the verandah and underneath the aircon inlet had multiple broken hanging asbestos sheets. This is not safe and i don't know how it's legal. We left the hotel the next morning but we were forced to stay that night with windows that didn't open and no aircon.
Hotel response
Comment: 17 Aug 2026
Thank you for your feedback, Suzanne.
We are sorry to hear that your experience caused concern and did not meet your expectations. Following your report, the area was inspected and we can confirm that the material in question was not asbestos. While the damaged eaves understandably raised safety concerns, we would like to reassure future guests that there was no asbestos risk associated with the area you referenced.
We also recognise that the air conditioning issue during your stay was disappointing and inconvenient, particularly given the warm climate in Darwin. As discussed with you directly, we have provided a refund in response to the disruption caused.
Guest safety is our highest priority, and we take all maintenance concerns seriously. Thank you for bringing these matters to our attention, as guest feedback helps us improve our facilities and service.
Kind regards,
We are sorry to hear that your experience caused concern and did not meet your expectations. Following your report, the area was inspected and we can confirm that the material in question was not asbestos. While the damaged eaves understandably raised safety concerns, we would like to reassure future guests that there was no asbestos risk associated with the area you referenced.
We also recognise that the air conditioning issue during your stay was disappointing and inconvenient, particularly given the warm climate in Darwin. As discussed with you directly, we have provided a refund in response to the disruption caused.
Guest safety is our highest priority, and we take all maintenance concerns seriously. Thank you for bringing these matters to our attention, as guest feedback helps us improve our facilities and service.
Kind regards,
Couple
Comment: 13 Jul 2026
Book elsewhere
Reception with one staff member. Had to wait for over an hour for room to be ready. Ironing board broken & couldn’t stand. Wash basin cracked. One pair of slippers. Reception not reachable by phone.
Hotel response
Comment: 16 Jul 2026
Dear Farmerc2014,
Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet expectations.
We regret the delay you encountered at check-in and understand how frustrating it must have been to wait for your room to become available.
We also apologize for the maintenance issues you experienced with the ironing board and cracked wash basin, as well as the inconvenience caused by having only one pair of slippers in the room. Additionally, we are sorry to hear that you were unable to reach our reception team by phone. Reliable communication and prompt service are important to us, and we understand the disappointment this caused.
Please be assured that your comments have been shared with the relevant departments to address these concerns and help prevent similar issues in the future. We value all guest feedback as it allows us to improve both our facilities and service standards.
Thank you again for bringing these matters to our attention. We hope you will consider giving us another opportunity to provide you with a much better experience in the future.
Kind regards,
Rio
Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet expectations.
We regret the delay you encountered at check-in and understand how frustrating it must have been to wait for your room to become available.
We also apologize for the maintenance issues you experienced with the ironing board and cracked wash basin, as well as the inconvenience caused by having only one pair of slippers in the room. Additionally, we are sorry to hear that you were unable to reach our reception team by phone. Reliable communication and prompt service are important to us, and we understand the disappointment this caused.
Please be assured that your comments have been shared with the relevant departments to address these concerns and help prevent similar issues in the future. We value all guest feedback as it allows us to improve both our facilities and service standards.
Thank you again for bringing these matters to our attention. We hope you will consider giving us another opportunity to provide you with a much better experience in the future.
Kind regards,
Rio
Family traveller
AU
Comment: 9 Jul 2026
Stayed in: Jul 2026
Terribly rundown and should not be under the Novotel/Accor brand
I rarely write a review before sleeping the night but felt I should in case someone is looking at booking here, I would say don’t! Look at the new Voco or The Leea or anywhere that’s been renovated in the last 35 years unlike the Novotel!
How this hotel is running under a brand name such as Novotel is beyond me.
It is so dated and rundown, the bathroom walls have raw plugs in them where previous accessories have been removed, the sink is cracked, the towel rail looks like it’s being held on by a wing and a prayer. The carpet is stained and the air cons don’t appear to be able to motivate themselves in the drab surrounds to blow cold air!
We have a 2 bedroom apartment with a city view which entails a beautiful view of the car park with a rust bucket of a van parked in a space that says skip….if only there was a skip there to take all the crappy parts of the hotel away!
It is either being renovated or the 5th floor roof is being held up by wood and steel in the hope it doesn’t fall on someone in the lobby below.
Having just looked at the view we made the decision to go spend the day at Berry springs instead.
Luckily we only have a night here and we managed to checkin and be out for the evening within 10 minutes.
Please don’t stay here!
How this hotel is running under a brand name such as Novotel is beyond me.
It is so dated and rundown, the bathroom walls have raw plugs in them where previous accessories have been removed, the sink is cracked, the towel rail looks like it’s being held on by a wing and a prayer. The carpet is stained and the air cons don’t appear to be able to motivate themselves in the drab surrounds to blow cold air!
We have a 2 bedroom apartment with a city view which entails a beautiful view of the car park with a rust bucket of a van parked in a space that says skip….if only there was a skip there to take all the crappy parts of the hotel away!
It is either being renovated or the 5th floor roof is being held up by wood and steel in the hope it doesn’t fall on someone in the lobby below.
Having just looked at the view we made the decision to go spend the day at Berry springs instead.
Luckily we only have a night here and we managed to checkin and be out for the evening within 10 minutes.
Please don’t stay here!
Hotel response
Comment: 12 Jul 2026
Dear Cally87,
Thank you for taking the time to share your feedback regarding your recent stay at Novotel Darwin CBD.
I am genuinely sorry to learn that your first impression of the hotel did not meet your expectations. It is disappointing to read that the condition of the apartment, including the bathroom, carpet, air conditioning and overall presentation, detracted from your experience. Your comments have been shared with our Housekeeping, Maintenance and Management teams for review.
I would also like to clarify that the structural support visible within our atrium forms part of planned engineering and maintenance works. These works are professionally managed with guest safety as the highest priority and do not present any risk to our guests.
What is most disappointing is that we were not made aware of your concerns during your stay. Had we been given the opportunity, our team would have gladly attended to the room, discussed alternative accommodation options within the hotel where available, or otherwise assisted to make your stay more enjoyable.
We truly value all guest feedback, as it helps us continue improving both our facilities and our service. While we regret that your experience did not reflect the standard we strive to deliver, we appreciate you taking the time to share your comments.
Kind regards,
Rio
Thank you for taking the time to share your feedback regarding your recent stay at Novotel Darwin CBD.
I am genuinely sorry to learn that your first impression of the hotel did not meet your expectations. It is disappointing to read that the condition of the apartment, including the bathroom, carpet, air conditioning and overall presentation, detracted from your experience. Your comments have been shared with our Housekeeping, Maintenance and Management teams for review.
I would also like to clarify that the structural support visible within our atrium forms part of planned engineering and maintenance works. These works are professionally managed with guest safety as the highest priority and do not present any risk to our guests.
What is most disappointing is that we were not made aware of your concerns during your stay. Had we been given the opportunity, our team would have gladly attended to the room, discussed alternative accommodation options within the hotel where available, or otherwise assisted to make your stay more enjoyable.
We truly value all guest feedback, as it helps us continue improving both our facilities and our service. While we regret that your experience did not reflect the standard we strive to deliver, we appreciate you taking the time to share your comments.
Kind regards,
Rio
Anonymous traveller
Comment: 15 Jul 2026
Stayed in: Jul 2026
Convenient, easy parking & friendly staff… 2 bedroom apartment exactly what we wanted
Excellent location
100 Esplanade, Darwin, 0800, Australia|0.06 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
11:00
Good to know
Pets not allowed
Extra beds are available for an additional charge, depending on the size of the room.
Novotel Darwin CBD: FAQs
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