Equinox Resort
+ 83
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 10:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Equinox Resort
Equinox Resort
Stunning ocean views are offered from the balcony of each apartment at Equinox Resort. Set opposite Narrowneck Beach, this resort features a hot tub, an outdoor swimming pool, and both tennis and squash courts.
Reviews from 
Couple
Comment: 29 Jan 2026
Stayed in: Jan 2026
Great value for money
Very spacious unit with wrap around balcony. We have ocean views as well as river views. Well set up for us with great wifi. Friendly staff.
Couple
NZ
Comment: 17 Mar 2026
Stayed in: Mar 2026
Amazing views, terrible ventilation and disappointing service
We stayed at Equinox Resort Gold Coast, and unfortunately, our experience was very disappointing.
The location is good. It has both advantages and drawbacks. The building has beautiful views, it is close to the beach, and very close to the light rail station, which makes it easy to travel around the Gold Coast. However, there is almost nothing around the building itself. There are no shops, cafés, or basic services within immediate walking distance, so you need to take the tram or drive to reach the main centre and most restaurants.
However, the service and general conditions were far below expectations.
The most serious issue happened when the hotel charged our Visa card for another guest’s bill (about 1000 AUD). The reception acknowledged the mistake and processed a refund in front of us, but it still took five days for the money to return to our account. During a trip this is very stressful, as it left us with very limited funds. Despite this inconvenience, the hotel did not offer any gesture of goodwill. Even when we asked for one extra hour for checkout because our flight was in the evening, the request was refused.
The room itself had a very outdated bathroom with no proper ventilation at all. Instead of a real window or extractor fan, there is only a strange open strip near the ceiling that appears to connect with the building’s ventilation shaft. Through this opening cigarette smoke constantly enters the room and the corridors. The smoke does not disperse. It hangs heavily in the air and stands in the corridors, making it extremely difficult for non-smokers to even walk from the room to the lift. The smell is overwhelming, causing headaches and breathing discomfort. This suggests a very poor ventilation design for a residential building, and it is hard to understand how such conditions are considered acceptable for guest accommodation.
The bathroom door is located directly opposite the bed, and it is not a normal door but a folding accordion-style door, which is very noisy and offers almost no sound isolation. This makes the already outdated bathroom arrangement even more uncomfortable for two people sharing the room.
Cleaning service is also extremely limited. Rooms are cleaned only once per week. For two people we were given only one hand towel, one small face towel, one bath mat and two bath towels for the entire week. No pool towels were provided at all.
There are washing machines on several floors with a cost of about 5 dollars per load, but most of them do not seem to work, so guests must search for the one functioning machine.
The common areas are also poorly maintained. The spa pool bottom is broken, walls in the corridors are dirty, and there were long trails of ants visible on the walls.
The elevator is another major problem. It is very old and slow, and it often goes down to answer lower calls even after already picking you up and moving upward.
It is a shame because this accommodation has a fantastic location and beautiful views. With proper maintenance, ventilation, and basic customer care, it could be a great place. Unfortunately, in its current state, it was one of the worst places we have stayed.
The location is good. It has both advantages and drawbacks. The building has beautiful views, it is close to the beach, and very close to the light rail station, which makes it easy to travel around the Gold Coast. However, there is almost nothing around the building itself. There are no shops, cafés, or basic services within immediate walking distance, so you need to take the tram or drive to reach the main centre and most restaurants.
However, the service and general conditions were far below expectations.
The most serious issue happened when the hotel charged our Visa card for another guest’s bill (about 1000 AUD). The reception acknowledged the mistake and processed a refund in front of us, but it still took five days for the money to return to our account. During a trip this is very stressful, as it left us with very limited funds. Despite this inconvenience, the hotel did not offer any gesture of goodwill. Even when we asked for one extra hour for checkout because our flight was in the evening, the request was refused.
The room itself had a very outdated bathroom with no proper ventilation at all. Instead of a real window or extractor fan, there is only a strange open strip near the ceiling that appears to connect with the building’s ventilation shaft. Through this opening cigarette smoke constantly enters the room and the corridors. The smoke does not disperse. It hangs heavily in the air and stands in the corridors, making it extremely difficult for non-smokers to even walk from the room to the lift. The smell is overwhelming, causing headaches and breathing discomfort. This suggests a very poor ventilation design for a residential building, and it is hard to understand how such conditions are considered acceptable for guest accommodation.
The bathroom door is located directly opposite the bed, and it is not a normal door but a folding accordion-style door, which is very noisy and offers almost no sound isolation. This makes the already outdated bathroom arrangement even more uncomfortable for two people sharing the room.
Cleaning service is also extremely limited. Rooms are cleaned only once per week. For two people we were given only one hand towel, one small face towel, one bath mat and two bath towels for the entire week. No pool towels were provided at all.
There are washing machines on several floors with a cost of about 5 dollars per load, but most of them do not seem to work, so guests must search for the one functioning machine.
The common areas are also poorly maintained. The spa pool bottom is broken, walls in the corridors are dirty, and there were long trails of ants visible on the walls.
The elevator is another major problem. It is very old and slow, and it often goes down to answer lower calls even after already picking you up and moving upward.
It is a shame because this accommodation has a fantastic location and beautiful views. With proper maintenance, ventilation, and basic customer care, it could be a great place. Unfortunately, in its current state, it was one of the worst places we have stayed.
Anonymous traveller
Comment: 5 Feb 2026
Stayed in: Jan 2026
The staff were very obliging and we were given an earlier than normal check-in. However, the rooms are quite outdated but for the price OK.
Anonymous traveller
Comment: 10 Jan 2026
Stayed in: Jan 2026
The staff were pleasant, and while the rooms felt a bit dated—expected since the resort was built in the late seventies (i think) —we were okay with that. However, there’s no excuse for the apartment’s cleanliness. The floors were dirty, and the cutlery was not clean. The breadboard was in such poor condition that we covered it just to chop some watermelon. On a positive note, the location was great, with an easy walk or ride to the main strip of Surfers Paradise.
Anonymous traveller
Comment: 24 Nov 2025
Stayed in: Nov 2025
On Arrival the elderly bloke was nice but very little information was given and just asked for a signature, then just told me my room was on level 7. I had to find the Carpark myself and was unsure where to park as there are garages and no parking signs all throughout, things placed in carparks to try and save them etc. We then get to our room that has been updated but the furniture was not and broken, eg: legs broken and not fixed. Then had cockroaches running about everywhere also throughout the hotel and in the rooms. 1 Laundry sachet was given for our 12 night stay to wash our clothes and towels because towels were not to be replaced until 6 nights into our stay, we had to wash them ourselves. These towels were also our towels provided for the pool. I find this really unsanitary due to the pool having chlorine and then wanting us to use the same towel after a shower. I did ask reception for new towels and was told NO we were provided towels these are now our responsibility until they are replaced after the 6th night when our room got serviced. This brings me to toilet paper. Our roll of toilet paper was only a half roll on arrival and was told they are $1 each at our expense if we wanted a new one. My Partner and I were relaxing in the pool and spa and as couples do we’re having a cuddle. The Elderly bloke comes out and accuses us of having relations in the spa. We felt very watched and violated of privacy as adults. Continued on Google reviews. Very poor quality Resort
Location
3458 Main Beach Parade, Gold Coast, 4217, Australia|4.21 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
10:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Equinox Resort: FAQs
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