The Como Melbourne
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about The Como Melbourne
The Como Melbourne
Featuring an indoor/outdoor pool and well-equipped gym, The Como Melbourne offers stylish and spacious suites located on the popular Chapel Street in South Yarra. Every room at The Como Melbourne features luxury bedding and bathrooms.
Reviews from 
Couple
AU
Comment: 23 Jul 2026
Stayed in: Jul 2026
A great place for an extended stay.
Great location close to shops and transport. Inviting atmosphere. Helpful staff at reception who will bring in your luggage, escort you to your room , explain all of the amenities including the TV which can be a tricky. Nothing is too much trouble. Extra cutlery and crockery were provided and dishwashing detergent was supplied. Rooms are clean and bright. Well looked after. Has many amenities on the property including a pool and laundry facilities for long term stays. Long term stays have apartments serviced weekly but tea bags, coffee pods can be replenished on request and without fuss. Our 1 bedroom apartment had a good sized bedroom, ensuite with large shower, good comfortable living room with a serviceable kitchen. Unfortunately it did not have a full sized fridge - a small complaint in the scheme of things. We worked round it as we could easily purchased daily from Woolworths supermarket a short walk away. Parking is available for a fee. As we stayed 18 nights we got an excellent deal. Plenty to do in Chapel St. with plenty of public transport in many directions to and from the city by tram or train. Highly recommend.
Hotel response
Comment: 3 Aug 2026
Dear SaraW224,
Thank you for your wonderful review and recommendation. We're delighted you enjoyed your extended stay, our convenient location, amenities, and the service provided by our team.
It's great to hear that the apartment suited your needs and that our staff helped make your stay comfortable and hassle-free. We also appreciate your feedback regarding the fridge size and will keep it in mind as we continue to improve our guest experience.
We hope to welcome you back to The Como Melbourne on your next visit to Melbourne!
Warm Regards,
Cory Norris-Jones - General Manager
Thank you for your wonderful review and recommendation. We're delighted you enjoyed your extended stay, our convenient location, amenities, and the service provided by our team.
It's great to hear that the apartment suited your needs and that our staff helped make your stay comfortable and hassle-free. We also appreciate your feedback regarding the fridge size and will keep it in mind as we continue to improve our guest experience.
We hope to welcome you back to The Como Melbourne on your next visit to Melbourne!
Warm Regards,
Cory Norris-Jones - General Manager
Couple
AU
Comment: 20 Feb 2026
Stayed in: Feb 2026
A really disappointing experience
Disappointing stay due to poor communication, poor housekeeping and maintenance.
To keep it simple I shall list the issues:
1) pre ordered cheese platter was not delivered to the room and required follow up.
2) previous guests half drunk wine was still in the bar fridge. Doesn't housekeeping check these things?
3) maintenance on the hotel water pipes somewhere meant that dirty water came out of bathroom taps despite us trying to run it through. No one from the hotel advised us of the plumbing work being done or came to check on the water quality. This meant we had to use water from the mini bar for teeth brushing. Reception was told about this issue but I was still charged $8 for the water which required further follow up on my part to get the charge reversed.
4) I was charged for the 'complimentary' welcome bottle of wine (which also needed follow up for reversal). There's no hotel bar which is not a big deal but staff should manage the beverage service better. It's obvious that staff don't write notes on the guest profile so that other staff know what is going on with the guest.
5) Housekeeping in the room needs improvement as one bedside light not working, or tested by staff. The balcony door hadn't been cleaned in ages. The balcony floor drain was blocked and flooded. The bathroom exhaust fan was full of dust and fluffy. Obviously not cleaned in weeks. Stains on the sofa.
6) Plants in the outdoor garden next to the room were half dead. Obviously not watered or maintained.
Overall a really disappointing stay with a less than 5 star experience.
To keep it simple I shall list the issues:
1) pre ordered cheese platter was not delivered to the room and required follow up.
2) previous guests half drunk wine was still in the bar fridge. Doesn't housekeeping check these things?
3) maintenance on the hotel water pipes somewhere meant that dirty water came out of bathroom taps despite us trying to run it through. No one from the hotel advised us of the plumbing work being done or came to check on the water quality. This meant we had to use water from the mini bar for teeth brushing. Reception was told about this issue but I was still charged $8 for the water which required further follow up on my part to get the charge reversed.
4) I was charged for the 'complimentary' welcome bottle of wine (which also needed follow up for reversal). There's no hotel bar which is not a big deal but staff should manage the beverage service better. It's obvious that staff don't write notes on the guest profile so that other staff know what is going on with the guest.
5) Housekeeping in the room needs improvement as one bedside light not working, or tested by staff. The balcony door hadn't been cleaned in ages. The balcony floor drain was blocked and flooded. The bathroom exhaust fan was full of dust and fluffy. Obviously not cleaned in weeks. Stains on the sofa.
6) Plants in the outdoor garden next to the room were half dead. Obviously not watered or maintained.
Overall a really disappointing stay with a less than 5 star experience.
Hotel response
Comment: 23 Feb 2026
Dear stephen787,
Thank you for taking the time to provide such detailed feedback regarding your recent stay. Please accept our sincerest apologies for the truly disappointing experience you encountered. We deeply regret that our service, communication, housekeeping, and maintenance standards fell significantly short of your expectations and the quality we aim to provide. The issues you experienced are entirely unacceptable, and we let you and ourselves down with your stay.
We have taken your comments very seriously and have immediately initiated a comprehensive review of our communication, staff training, and our billing procedures to prevent such occurrences in the future. Your experience does not reflect the high standards we strive for, and we are committed to making the necessary improvements. We would appreciate the opportunity to make this up to you and please feel free to reach out to me directly (cory.norris-jones@accor.com) if you would be interested in staying again and giving us a second chance.
Warm Regards,
Cory Norris-Jones
General Manager – The Como Melbourne
Thank you for taking the time to provide such detailed feedback regarding your recent stay. Please accept our sincerest apologies for the truly disappointing experience you encountered. We deeply regret that our service, communication, housekeeping, and maintenance standards fell significantly short of your expectations and the quality we aim to provide. The issues you experienced are entirely unacceptable, and we let you and ourselves down with your stay.
We have taken your comments very seriously and have immediately initiated a comprehensive review of our communication, staff training, and our billing procedures to prevent such occurrences in the future. Your experience does not reflect the high standards we strive for, and we are committed to making the necessary improvements. We would appreciate the opportunity to make this up to you and please feel free to reach out to me directly (cory.norris-jones@accor.com) if you would be interested in staying again and giving us a second chance.
Warm Regards,
Cory Norris-Jones
General Manager – The Como Melbourne
Anonymous traveller
Comment: 30 Jun 2026
Stayed in: Jun 2026
Great location and big rooms. Property starting to look old. Shower was fantastic though. Close to train and all the best restaurants and cafes.
Solo traveller
Comment: 13 Apr 2026
Stayed in: Apr 2026
Relaxing Mini Break
I loved the deep spa in the bathroom, the fluffy bathrobes, the Nespresso machine and the beautiful heated indoor pool.
Hotel response
Comment: 3 Aug 2026
Thanks Jenm015 for the great review!
We hope to be able to welcome you back again soon.
Kind Regards,
Cory Norris-Jones - General Manager
We hope to be able to welcome you back again soon.
Kind Regards,
Cory Norris-Jones - General Manager
Anonymous traveller
Comment: 22 Mar 2026
Stayed in: Mar 2026
A basic but very adequate hotel. No bar and no restaurant (except for breakfast) but honestly you don’t need those when in this area - there are so many eateries and drinking establishments in the vicinity. The rooms are very large and spacious with good showers - absolutely fine hotel in a great location. Not luxury but very comfortable- would stay again.
Excellent location
630 Chapel St, Melbourne, 3141, Australia|4.09 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
11:00
Good to know
Pets not allowed
Extra beds are available for an additional charge, depending on the size of the room.
The Como Melbourne: FAQs
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