Crystalbrook Byron
+ 85
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
More about Crystalbrook Byron
Crystalbrook Byron
Set within a stunning 18-hectare rainforest, guests staying at Crystalbrook Byron can relax their body and mind with free daily yoga classes or immerse themselves in the outdoors, with endless trails through the rainforest.
Reviews from 
Couple
Comment: 16 Jun 2026
Stayed in: Jun 2026
Amazing place
Very surprised how exceptional this resort is
From the time we arrived the staff were fantastic
The room we stayed in was one of the best it was in the rainforest nice and quiet and relaxing
Food was very nice we have no complaints just praise for the staff and chefs
The complimentary resort shuttle into town was a bonus
Highly recommended this resort
From the time we arrived the staff were fantastic
The room we stayed in was one of the best it was in the rainforest nice and quiet and relaxing
Food was very nice we have no complaints just praise for the staff and chefs
The complimentary resort shuttle into town was a bonus
Highly recommended this resort
Couple
Comment: 4 May 2026
Stayed in: May 2026
Poor service and cleanliness below average.
The maintenance and cleanliness is below average. There was mold and hair everywhere and i think blood on the wall.The dryer and washer was cleaned after previous guests. The service staff need a class in service specially the cleaners. Parking is also very limited and the gym is a shoe box. The resteraunt menu was also sticky and had food on it. For $450 you’d expect for it at least to be clean. Also bring your own toothbrush because there are none in the bathrooms.
Anonymous traveller
Comment: 28 Jun 2026
Stayed in: Jun 2026
Our check in experience was 5 star. Our room was exceptionally clean and well presented.
The restaurant staff and bar staff were both friendly and attentive to our needs.
The restaurant staff and bar staff were both friendly and attentive to our needs.
Anonymous traveller
Comment: 8 Jun 2026
Stayed in: Jun 2026
Very quiet and soothing though areas under construction/hoarded off so a bit make shift. Gym is not a resort gym, just a room and guest rooms furnished and decorated to basic not resort level. Menu was good and staff tried to be friendly. TVs had chrome cast which is always a bonus.
Anonymous traveller
Comment: 31 May 2026
Stayed in: May 2026
The venue itself is just beautiful. Clean spacious rooms. Hugh at reception exemplified what good service looks like. Attentive, warm, efficient.
However my experience in the restaurant was disappointing. I arrived for lunch and found the menu quite limited…thats ok. Then the power went out..this was clearly outside of the venues control so whilst I was disappointed, it’s not their fault. However once I was seated, the waitress didn’t come back to take a drink order or anything. I sat at my table looking towards her..she was happily on her phone for about 5 minutes. Eventually another waitress realised I was being ignored so she came and served me. Told me that due to the power outage all they could offer were hot chips or green salad. Really? What about dips, cheese, platters? No, I was assured chips or green salad was it. So I ordered chips which came out looking a bit “twice cooked” and were nothing special.
For me, a venue like this should be offering guests some kind of compensation for the power outage, even just a complimentary wine. Because whilst they can’t control the outage, they can still go the extra mile to ensure the customers disappointment is turned into pleasure. And by the way, there were only half a dozen customers in there so it would have been a small cost for a big gesture.
Anyway for me, I will try somewhere else next time, purely because the restaurant experience was underwhelming.
However my experience in the restaurant was disappointing. I arrived for lunch and found the menu quite limited…thats ok. Then the power went out..this was clearly outside of the venues control so whilst I was disappointed, it’s not their fault. However once I was seated, the waitress didn’t come back to take a drink order or anything. I sat at my table looking towards her..she was happily on her phone for about 5 minutes. Eventually another waitress realised I was being ignored so she came and served me. Told me that due to the power outage all they could offer were hot chips or green salad. Really? What about dips, cheese, platters? No, I was assured chips or green salad was it. So I ordered chips which came out looking a bit “twice cooked” and were nothing special.
For me, a venue like this should be offering guests some kind of compensation for the power outage, even just a complimentary wine. Because whilst they can’t control the outage, they can still go the extra mile to ensure the customers disappointment is turned into pleasure. And by the way, there were only half a dozen customers in there so it would have been a small cost for a big gesture.
Anyway for me, I will try somewhere else next time, purely because the restaurant experience was underwhelming.
Excellent location
77-97 Broken Head Road, Suffolk Park, 2481, Australia|1.08 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
2 years old and under
Free
Pets not allowed
Breakfast available
Breakfast times
07:30 - 10:30 from Monday to Sunday
Please inform Crystalbrook Byron in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of AUD 50 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note there is a non-refundable 1% charge when you pay with a credit card. When booking 6 rooms or more, different policies and additional supplements may apply.
For all purchases in the hotel, credit card payments are subject to additional charges, please contact the hotel for details.
This hotel accepts the following payment methods:
Crystalbrook Byron: FAQs
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