Mercure Sydney
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 10:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Front desk 24 hour
More about Mercure Sydney
Mercure Sydney
Refurbished in 2021, Mercure Sydney offers contemporary, spacious and light-filled rooms with renovated bathrooms, bedside USB ports, rain showers and a dedicated work space. Some rooms feature city views or a balcony.
Reviews from 
Family traveller
Comment: 8 Aug 2026
Great location and upscale feel
This hotel was perfect for our family while visiting Sydney. We loved how close it was to Central Station and our children enjoyed the pool. The linens, bathtub, and view made it feel “fancy” for our kids as well!
Anonymous traveller
Comment: 7 Aug 2026
Stayed in: Aug 2026
⭐⭐☆☆☆
I was disappointed with my stay at Mercure Sydney. For the price (about US$300/night), I did not feel it was good value. The room was very small, with barely enough space to open our luggage except on the bed. The lobby and reception area were also much smaller and less impressive than expected. Be aware that parking, early check-in, and late checkout all come with additional fees.
The biggest disappointment was the lack of flexibility and compassion. Checkout is at 10:00 AM, and on our departure day my son became ill, likely from jet lag. I requested a late checkout until 12:00 PM so he could rest until our family arrived to pick us up. I explained the situation several times and even asked that my request be escalated, but I was repeatedly told the hotel was fully booked. After being told there was absolutely no flexibility, I was then informed that a late checkout was available—for an additional AUD $40. That left a very poor impression.
The positives were the good breakfast, the in-room kettle with coffee and tea, and the convenient location near Chinatown and Central Station.
Overall, I would not stay here again. There are better-value options in Sydney.
I was disappointed with my stay at Mercure Sydney. For the price (about US$300/night), I did not feel it was good value. The room was very small, with barely enough space to open our luggage except on the bed. The lobby and reception area were also much smaller and less impressive than expected. Be aware that parking, early check-in, and late checkout all come with additional fees.
The biggest disappointment was the lack of flexibility and compassion. Checkout is at 10:00 AM, and on our departure day my son became ill, likely from jet lag. I requested a late checkout until 12:00 PM so he could rest until our family arrived to pick us up. I explained the situation several times and even asked that my request be escalated, but I was repeatedly told the hotel was fully booked. After being told there was absolutely no flexibility, I was then informed that a late checkout was available—for an additional AUD $40. That left a very poor impression.
The positives were the good breakfast, the in-room kettle with coffee and tea, and the convenient location near Chinatown and Central Station.
Overall, I would not stay here again. There are better-value options in Sydney.
Family traveller
Comment: 22 Jul 2026
great location, next to Sydney Central station
We stayed at this hotel for seven nights during our winter trip to Australia.
As we arrived early in the morning, we unfortunately were not able to secure an early check-in despite our Accor Plus Gold status. The good thing was that the lobby had large, comfortable sofas where our children, who were exhausted after getting very little sleep on the flight, were able to doze off for a couple of hours.
While waiting, we went out for lunch. The hotel's location was convenient, with numerous fast-food outlets and Chinese restaurants just across the street. When we returned at around 2:00 PM, our room was ready. Had we been able to check in before lunchtime, I would have rated the experience 9 out of 10.
The room was clean and spacious enough to accommodate our luggage as well as a wheelchair. We were also pleasantly surprised to find a complimentary birthday cake and a bottle of wine waiting for us in the room.
Breakfast was fairly standard, with limited variety throughout our seven-night stay. That said, we appreciated the efficiency of the staff. Even during busy weekend mornings, it never took long for us to be seated.
There is also a small convenience store in the lobby, which was handy for picking up drinks and snacks.
Overall, we had a very enjoyable stay at Mercure Sydney and would gladly consider staying there again in the future.
As we arrived early in the morning, we unfortunately were not able to secure an early check-in despite our Accor Plus Gold status. The good thing was that the lobby had large, comfortable sofas where our children, who were exhausted after getting very little sleep on the flight, were able to doze off for a couple of hours.
While waiting, we went out for lunch. The hotel's location was convenient, with numerous fast-food outlets and Chinese restaurants just across the street. When we returned at around 2:00 PM, our room was ready. Had we been able to check in before lunchtime, I would have rated the experience 9 out of 10.
The room was clean and spacious enough to accommodate our luggage as well as a wheelchair. We were also pleasantly surprised to find a complimentary birthday cake and a bottle of wine waiting for us in the room.
Breakfast was fairly standard, with limited variety throughout our seven-night stay. That said, we appreciated the efficiency of the staff. Even during busy weekend mornings, it never took long for us to be seated.
There is also a small convenience store in the lobby, which was handy for picking up drinks and snacks.
Overall, we had a very enjoyable stay at Mercure Sydney and would gladly consider staying there again in the future.
Hotel response
Comment: 28 Jul 2026
Dear BillyGabriel,
Thank you for your positive review. I am pleased to hear that you enjoyed our convenient location and found your room comfortable. I appreciate your understanding regarding early check-in and I will take note of your feedback regarding breakfast variety. It is wonderful to know that you and your family had an enjoyable stay with us. We look forward to welcoming you back in the future.
Kind regards,
Ben Murphy
Portfolio General Manager - Schwartz CBD
Mercure Sydney and Ibis Sydney World Square
Thank you for your positive review. I am pleased to hear that you enjoyed our convenient location and found your room comfortable. I appreciate your understanding regarding early check-in and I will take note of your feedback regarding breakfast variety. It is wonderful to know that you and your family had an enjoyable stay with us. We look forward to welcoming you back in the future.
Kind regards,
Ben Murphy
Portfolio General Manager - Schwartz CBD
Mercure Sydney and Ibis Sydney World Square
Anonymous traveller
Comment: 20 Jul 2026
Stayed in: Jul 2026
Great location and price where the hotel is situated. Close to Central Station.
Didn't have breakfast or use the facilities so can't judge. I self checked in and out so again can't judge staff overall comfortable and clean rooms and yes would stay again
Didn't have breakfast or use the facilities so can't judge. I self checked in and out so again can't judge staff overall comfortable and clean rooms and yes would stay again
Group traveller
Comment: 19 Jul 2026
OK but not as good as my previous visit
Not as good as my last stay but it's still a good hotel for the price.
I personally don't like the check-in kiosks, it results in a very impersonal welcome.
Room itself was fine, modern, quiet and comfortable but a bit dusty in parts and a view into an office. No status upgrade this time but a bottle of wine as the welcome gift was appreciated. Good shower and nice smelling bathroom amenities.
Room cleaning still wasn't done by 1pm after I'd been out all morning, despite hanging the "please clean" sign on the door. I wanted a nap then before a late night so had to skip the room refresh.
Lifts can be slow to arrive and often packed full at peak times - wasn't sure they were all actually working?
Breakfast is reasonable when you factor in the Accor+ discount, but they need more than one person seating people - always a big queue despite there being many free tables.
I really like the convenient location, the pub and the dinner (where food and service was superb), and all staff are friendly and welcoming, so would still consider staying again if the price is right.
I personally don't like the check-in kiosks, it results in a very impersonal welcome.
Room itself was fine, modern, quiet and comfortable but a bit dusty in parts and a view into an office. No status upgrade this time but a bottle of wine as the welcome gift was appreciated. Good shower and nice smelling bathroom amenities.
Room cleaning still wasn't done by 1pm after I'd been out all morning, despite hanging the "please clean" sign on the door. I wanted a nap then before a late night so had to skip the room refresh.
Lifts can be slow to arrive and often packed full at peak times - wasn't sure they were all actually working?
Breakfast is reasonable when you factor in the Accor+ discount, but they need more than one person seating people - always a big queue despite there being many free tables.
I really like the convenient location, the pub and the dinner (where food and service was superb), and all staff are friendly and welcoming, so would still consider staying again if the price is right.
Hotel response
Comment: 28 Jul 2026
Dear Ringo_nz
Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about our location and the quality of our dining options. I apologize for the inconveniences you experienced with the check-in kiosks, room cleaning, and breakfast service. Your insights are valuable as we continuously strive to enhance our guest experience. We hope to welcome you back in the future for an improved visit.
Kind regards,
Ben Murphy
Portfolio General Manager - Schwartz CBD
Mercure Sydney and Ibis Sydney World Square
Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about our location and the quality of our dining options. I apologize for the inconveniences you experienced with the check-in kiosks, room cleaning, and breakfast service. Your insights are valuable as we continuously strive to enhance our guest experience. We hope to welcome you back in the future for an improved visit.
Kind regards,
Ben Murphy
Portfolio General Manager - Schwartz CBD
Mercure Sydney and Ibis Sydney World Square
Excellent location
818-820 George Street, City South, Sydney, 2000, Australia|1.45 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
10:00
Good to know
Children are welcome at this hotel
16 years old and under
R 687 (AUD60) per person per night
2 years old and under
Free
Pets not allowed
Breakfast available
Breakfast options
Western breakfast, Continental breakfast
Breakfast price
R 435 (≈AUD 38)/person
Breakfast times
06:30 - 10:30 from Saturday to Sunday, 06:30 - 10:00 from Monday to Friday
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. A damage deposit of AUD 100 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note, there is a 1.4% credit card surcharge when using a credit card.
For all purchases in the hotel, credit card payments are subject to additional charges, please contact the hotel for details.
This hotel accepts the following payment methods:
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