Hotel Laaxerhof
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Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 10:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Airport shuttle
Spa
Non-smoking
Pets allowed
More about Hotel Laaxerhof
Hotel Laaxerhof
Hotel Laaxerhof offers a quiet location with panoramic views of the surrounding mountains. The slopes are within walking distance of the hotel, and there are 2 saunas available.
Reviews from 
Family traveller
Comment: 25 Jul 2023
Stayed in: Jul 2023
Comfortable room, very good breakfast
Very good breakfast , family suite was comfortable , good shower, friendly staf. We were on the road to Croatia and stayed overnight one night. Great to circumvent the Tauerntunnel. Family of 4. We went into Obertauern for dinner at lazy flamingo
Group traveller
Comment: 18 Mar 2026
Stayed in: Mar 2026
Not recommended
While the physical facilities of this hotel are functional, the overall experience is devoid of warmth or a genuine sense of hospitality. It feels like staying in a strictly industrial operation rather than a place of welcome.
The service is acceptable only until a problem arises. If you encounter an issue, don’t expect a quick fix or local empowerment. Every minor request or solution seems to require a lengthy approval process from "headquarters in Vienna," leaving guests waiting indefinitely for basic resolutions.
If you value efficiency and personal care, look elsewhere. This is a hotel run by rigid protocols and distant management, not by people who care about your stay.
The service is acceptable only until a problem arises. If you encounter an issue, don’t expect a quick fix or local empowerment. Every minor request or solution seems to require a lengthy approval process from "headquarters in Vienna," leaving guests waiting indefinitely for basic resolutions.
If you value efficiency and personal care, look elsewhere. This is a hotel run by rigid protocols and distant management, not by people who care about your stay.
Family traveller
Comment: 11 Apr 2024
Stayed in: Mar 2024
Ripped off by Austrian hotel!!
Beware, the owner of this hotel is an underhand & dishonest man. We booked a weeks stay around 8 months prior to our stay this March 2024. I accidentally got the dates of our holiday wrong by 6 days. I immediately emailed the owner, Marcus Buissman, and asked him to please move our dates back by just 6 days in order to then book our corresponding flights. He agreed at first, however after weeks of us pestering him he still hadn’t changed our dates and then became elusive and refused to take my calls. We received an email saying that the hotel was too busy over summer 2023 and that if we wanted to change our dates, bear in mind this was months & months in advance of our stay, he suggested I cancel our ‘non - refundable’ booking and rebook for the correct dates myself. I assumed his suggestion was an honest one and that this would be fine so I followed his suggestion as was keen to amend the dates…. Obviously this was simply an amendment NOT a cancellation. What then transpired was that he/hotel Laaxerhof took our payment twice. When I questioned this, he told me I had cancelled a ‘Non-refundable’ booking and refused to refund me. Consequently we had to pay for the hotel room twice, once for the wrong dates (6-11 April 2024) then also for the correct dates (29 Mar - 4 Apr 2024). Incidentally, what is advertised as a 2 roomed studio is absolutely tiny, no room to swing a mouse let alone a cat! We acted in good faith and feel appalled that he sadly, acted in very bad faith. The dishonest way Marcus Buissman has treated us as a family is absolutely atrocious and I warn any new potential guests to be incredibly careful when making your booking through booking.com. Please note this was not the fault of booking.com, it was the hotel that took my funds twice although I fail to see why they still represent this hotel as they told me how bad they felt at the situation but were at a loss to assist us as the hotel was responsible. Luckily we still managed to have a fantastic holiday. I would like to add that the staff who work for this awful man were actually very helpful whilst we were on our stay, the hotel is basic but very clean and the breakfast is good. There is a 25 minute walk into the town if that’s where you are heading in the evening, the taxis are a standard €16. No surprise that the owner lives offsite in Vienna, too scared to face his ripped off guests I imagine
Couple
Comment: 13 Sep 2023
Stayed in: Aug 2023
Dubious business ethics
We made a reservation the day before we would arrive. Unfortunately we managed to chose a hotel in Obertauern instead of Obertraun by mistake. 17 minutes after we made the reservation through Agoda we realized our reading error and sent a response to the hotels email address, from which we got an email asking for more details. That email was never answered by the hotel even though we explained our mistake and asked for a cancellation based on a booking made by mistake.
We also contacted Agoda for assistance in this matter, but they didn’t do much and only answered that the hotel didn’t accept our cancellation without paying the full amount. This way our reading mistake cost us full payment for two nights (€140) without us being closer to the hotel than 90 km. At the time of our booking there were 5 rooms of the same class available. My guess is that they had no other bookings and saw our money as an easy income without any cost involved.
They also claimed that was a problem with my card and asked us through Agoda to update the payment information, even though they already reserved 50% of the total price. Of course I didn’t respond to that request and they managed to charge the full amount to my card anyway.
Dubious business ethics!
We also contacted Agoda for assistance in this matter, but they didn’t do much and only answered that the hotel didn’t accept our cancellation without paying the full amount. This way our reading mistake cost us full payment for two nights (€140) without us being closer to the hotel than 90 km. At the time of our booking there were 5 rooms of the same class available. My guess is that they had no other bookings and saw our money as an easy income without any cost involved.
They also claimed that was a problem with my card and asked us through Agoda to update the payment information, even though they already reserved 50% of the total price. Of course I didn’t respond to that request and they managed to charge the full amount to my card anyway.
Dubious business ethics!
Other
Comment: 8 Mar 2023
Stayed in: Jan 2023
Hotel gets 4 stars, but customer service gets 0 (read below):
I was staying at Hotel Laaxerhof a month ago and everything was fine, the rooms were nice and the staff sweet. You had to walk up a hill to get to some of the rooms, which was quite difficult in skiboots, but overall it was a great experience. I accidentally forgot my skiboots at the hotel, so I contacted them when I got home. First, I sent an email, which I did not get a respond to, so I called them a few days later. They said I should write an email where I described them, so I sent a picture of the boots. I did not get a respond on that email either, so I called them a week later where they did not respond and therefore called the day after where I talked to someone who said they would look for the boots and then write me a message/email. I waited a week, but got no message or email. Fortunately, I know someone who lives in Obertauern and she then got the skiboots, because they were still at the hotel. But I can't believe, that they couldn't see if the boots were there and get back to me. The service at the hotel was really good when we stayed there, but afterwards I had a really bad experience... just because I am no longer staying at the hotel, doesn't mean they can't treat me with respect.
Very good location
Wiseneggstraße 8, Obertauern, 5562, Austria|1.23 km from city centre
Check in and check out
Check in from:
16:00
Check out before:
10:00
Good to know
Pets allowed with an extra charge
Extra beds are available for an additional charge, depending on the size of the room.
Hotel Laaxerhof: FAQs
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