Catalonia Brussels
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Fitness centre
Front desk 24 hour
Restaurant
More about Catalonia Brussels
Catalonia Brussels
Situated in the heart of the famous Art Nouveau neighbourhood, Catalonia Brussels offers air-conditioned rooms with satellite TV. It includes an international à-la-carte restaurant, a snack bar with a furnished terrace and a bar.
Reviews from 
Couple
Comment: 9 Jun 2026
Stayed in: May 2026
Very close to everything!
My first time in Brussels, and this hotel was lovely, very well located, close to restaurants and great for shopping. The train stops just a block away. Everyone was very friendly; Martha's attention at breakfast and Francisco's at reception made our arrival very pleasant. I highly recommend this hotel.
Hotel response
Comment: 27 Jul 2026
Dear Jessica
Thank you very much for your wonderful review and for choosing Catalonia Brussels during your first visit to Brussels.
We are delighted to hear that you enjoyed our location and found it convenient for exploring the city, with easy access to restaurants, shopping areas, and public transportation.
It is especially rewarding to know that the friendliness and dedication of our team contributed to making your stay memorable. Your kind words about Martha at breakfast and Francisco at reception will certainly be shared with them. They will be delighted to know that their attention and hospitality made such a positive impression on your arrival and stay.
Thank you for your recommendation. We truly appreciate your support and look forward to welcoming you back to Catalonia Brussels on your next visit to our beautiful city.
Kind regards,
Lagnien Sandrine
Hotel Manager
Thank you very much for your wonderful review and for choosing Catalonia Brussels during your first visit to Brussels.
We are delighted to hear that you enjoyed our location and found it convenient for exploring the city, with easy access to restaurants, shopping areas, and public transportation.
It is especially rewarding to know that the friendliness and dedication of our team contributed to making your stay memorable. Your kind words about Martha at breakfast and Francisco at reception will certainly be shared with them. They will be delighted to know that their attention and hospitality made such a positive impression on your arrival and stay.
Thank you for your recommendation. We truly appreciate your support and look forward to welcoming you back to Catalonia Brussels on your next visit to our beautiful city.
Kind regards,
Lagnien Sandrine
Hotel Manager
Solo traveller
Comment: 24 Jul 2026
Stayed in: Jul 2026
Last time
I had the bad idea of returning to this hotel, not out of desire, but given the proximity to the Saint-Gilles prison where I wanted to visit a member of my company's staff.
What a disappointment: the air conditioning is faulty, there are few TV channels in French, and a housekeeper took the liberty of entering my room without knocking on the door.
I asked the front desk to speak with a member of management. This was refused to me on the grounds that it was nap time.
This time it is decided, I will not return to this hotel again and I will inform my colleagues about it.
What a disappointment: the air conditioning is faulty, there are few TV channels in French, and a housekeeper took the liberty of entering my room without knocking on the door.
I asked the front desk to speak with a member of management. This was refused to me on the grounds that it was nap time.
This time it is decided, I will not return to this hotel again and I will inform my colleagues about it.
Hotel response
Comment: 27 Jul 2026
Cher Léopold
Merci d'avoir pris le temps de partager votre retour.
Nous sommes sincèrement désolés de constater que ce nouveau séjour n'a pas répondu à vos attentes et qu'il a confirmé une impression négative déjà ressentie lors d'une précédente visite.
Nous regrettons particulièrement les désagréments liés à la climatisation, à l'offre de chaînes de télévision en français ainsi que l'incident concernant l'interruption de votre intimité par un membre de notre équipe d'étage. Ce type de situation ne correspond pas aux standards de respect et de service que nous nous efforçons d'offrir à nos clients.
Nous sommes également surpris et navrés d'apprendre que votre demande d'échanger avec un membre de la Direction n'aurait pas pu être satisfaite. La directrice était en congé annuelle du 8 au 23 juillet, c'est une personne toujours à l'écoute de ses clients et n'h´site jamais à s'entretenir avec ses clients même dans les situations les plus délicates, son bureau est constamment ouvert.
Chaque remarque de nos clients mérite écoute et considération, et nous regrettons le sentiment que vous avez ressenti à cet égard.
Vos commentaires ont été transmis aux responsables concernés afin qu'ils puissent être analysés avec la plus grande attention et nous permettre d'améliorer nos services.
Nous comprenons parfaitement votre déception et regrettons profondément que cette expérience vous ait conduit à ne plus souhaiter séjourner dans notre établissement.
Nous vous remercions néanmoins pour votre franchise et vous adressons nos sincères salutations.
Lagnien Sandrine
Hotel Manager
Merci d'avoir pris le temps de partager votre retour.
Nous sommes sincèrement désolés de constater que ce nouveau séjour n'a pas répondu à vos attentes et qu'il a confirmé une impression négative déjà ressentie lors d'une précédente visite.
Nous regrettons particulièrement les désagréments liés à la climatisation, à l'offre de chaînes de télévision en français ainsi que l'incident concernant l'interruption de votre intimité par un membre de notre équipe d'étage. Ce type de situation ne correspond pas aux standards de respect et de service que nous nous efforçons d'offrir à nos clients.
Nous sommes également surpris et navrés d'apprendre que votre demande d'échanger avec un membre de la Direction n'aurait pas pu être satisfaite. La directrice était en congé annuelle du 8 au 23 juillet, c'est une personne toujours à l'écoute de ses clients et n'h´site jamais à s'entretenir avec ses clients même dans les situations les plus délicates, son bureau est constamment ouvert.
Chaque remarque de nos clients mérite écoute et considération, et nous regrettons le sentiment que vous avez ressenti à cet égard.
Vos commentaires ont été transmis aux responsables concernés afin qu'ils puissent être analysés avec la plus grande attention et nous permettre d'améliorer nos services.
Nous comprenons parfaitement votre déception et regrettons profondément que cette expérience vous ait conduit à ne plus souhaiter séjourner dans notre établissement.
Nous vous remercions néanmoins pour votre franchise et vous adressons nos sincères salutations.
Lagnien Sandrine
Hotel Manager
Anonymous traveller
Comment: 31 Jul 2026
Stayed in: Jul 2026
Lovely stay and great staff, took a little while to check in but staff were very friendly.
Couple
US
Comment: 31 May 2026
Stayed in: May 2026
Worst hotel ever!
We've stayed at many Catalonia hotels in Spain and figured the one in Brussels would be equally good. Not at all! The staff and the front desk staff are cold and aloof. They didn't acknowledge us a Star level members at check-in. In fact, they acted at first as they couldn't even find the reservation (which we had held for 6 months). There's a heat wave in Brussels but the air conditioning in the room doesn't work at all. It's 28-29C in the room which is outrageous. We complained at the front desk and they acted as if they couldn't be bothered and offered no solutions. It's clear that the employees and management of this hotel just don't care at all about their customers. Never again - even if it's the last hotel available in Brussels!!!!
Hotel response
Comment: 2 Jun 2026
Dear Marc
Thank you for taking the time to share your feedback. We are truly sorry to read that your experience at our hotel did not meet your expectations, especially as a returning guest of the Catalonia brand.
Please accept our sincere apologies for the welcome you received at check-in. Recognizing our loyal guests is extremely important to us, and we regret that you did not feel acknowledged as a valued Star member. This is certainly not the level of service we aim to provide.
We are also very concerned about the issue you experienced with the air conditioning during your stay, particularly given the high temperatures. Your comments regarding the handling of your complaint by our team are taken very seriously, as we always strive to offer prompt and attentive solutions.
Please be assured that your feedback has been shared with the headquarter in order to review what happened and take corrective actions where necessary. as Manager I can confirm you that I do care of my guest and I am really concerned by the situation
I can not give you more explanation of the staffing issue but I can afford you that was the more difficult period of my professionnal life
We truly regret that your stay left you with such a negative impression, and we hope you might consider giving us another opportunity in the future to restore your confidence in our hotel.
Kind regards,
Lagnien Sandrine
Hotel Manager
Thank you for taking the time to share your feedback. We are truly sorry to read that your experience at our hotel did not meet your expectations, especially as a returning guest of the Catalonia brand.
Please accept our sincere apologies for the welcome you received at check-in. Recognizing our loyal guests is extremely important to us, and we regret that you did not feel acknowledged as a valued Star member. This is certainly not the level of service we aim to provide.
We are also very concerned about the issue you experienced with the air conditioning during your stay, particularly given the high temperatures. Your comments regarding the handling of your complaint by our team are taken very seriously, as we always strive to offer prompt and attentive solutions.
Please be assured that your feedback has been shared with the headquarter in order to review what happened and take corrective actions where necessary. as Manager I can confirm you that I do care of my guest and I am really concerned by the situation
I can not give you more explanation of the staffing issue but I can afford you that was the more difficult period of my professionnal life
We truly regret that your stay left you with such a negative impression, and we hope you might consider giving us another opportunity in the future to restore your confidence in our hotel.
Kind regards,
Lagnien Sandrine
Hotel Manager
Couple
Comment: 21 May 2026
Stayed in: May 2026
Very good hotel
Comfortable room with twin beds, clean bathroom. Complete breakfast. The only negative was that they were fixing the entrance to the hotel, and entering was uncomfortable. Marta is a wonderful person in the dining room.
Hotel response
Comment: 22 May 2026
Muchas gracias por compartir su experiencia y por sus amables palabras hacia nuestro hotel.
Nos alegra saber que ha disfrutado de la comodidad de la habitación, la limpieza del baño y la calidad de nuestro desayuno. Asimismo, le agradecemos especialmente su mención a Marta, a quien trasladaremos con gusto su comentario, ya que todo el equipo se esfuerza por ofrecer el mejor servicio.
Lamentamos las molestias ocasionadas por las obras en la entrada del hotel. Estamos trabajando para mejorar nuestras instalaciones y ofrecer una experiencia aún más satisfactoria en el futuro.
Esperamos tener el placer de recibirle nuevamente muy pronto.
Un cordial saludo,
Lagnien Sandrine
Hotel Manager
Nos alegra saber que ha disfrutado de la comodidad de la habitación, la limpieza del baño y la calidad de nuestro desayuno. Asimismo, le agradecemos especialmente su mención a Marta, a quien trasladaremos con gusto su comentario, ya que todo el equipo se esfuerza por ofrecer el mejor servicio.
Lamentamos las molestias ocasionadas por las obras en la entrada del hotel. Estamos trabajando para mejorar nuestras instalaciones y ofrecer una experiencia aún más satisfactoria en el futuro.
Esperamos tener el placer de recibirle nuevamente muy pronto.
Un cordial saludo,
Lagnien Sandrine
Hotel Manager
Location
Av. Du Haut Pont 2, Saint-Gilles, 1060, Belgium|1.37 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.
Catalonia Brussels: FAQs
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