Nobile Inn Pampulha
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
More about Nobile Inn Pampulha
Nobile Inn Pampulha
Ideally located 700 metres from Belo Horizonte/Pampulha Airport and 2 km from Pampulha Lake, Nobile Inn Pampulha offers free private parking and free WiFi throughout the property.
Comment: 14 Jun 2026
Stayed in: Jun 2026
Comment: 27 Apr 2026
Stayed in: Apr 2026
Bad attention to important facts.
The employees without any management, do not write down the plates of these horrible humans who have no empathy with PCD people, who need to stop in these specific vacancies.
So if you are disabled or have a person in the family with a disability, DO NOT stay in this hotel.
Hotel response
Comment: 7 May 2026
Lamentamos sinceramente pelo transtorno relatado durante sua hospedagem. O hotel possui vagas destinadas a pessoas com deficiência, porém nosso estacionamento é rotativo e gratuito, o que infelizmente limita o controle contínuo sobre quem utiliza cada vaga ao longo do dia.
Entendemos a importância desse assunto e reforçamos que orientamos nossa equipe a acompanhar e prestar suporte sempre que necessário. Inclusive, durante sua hospedagem buscamos solucionar a situação da melhor forma possível, realizando o bloqueio de uma vaga exclusiva para utilização do seu marido.
Pedimos desculpas pela experiência negativa e agradecemos pelo seu feedback, pois ele nos ajuda a aprimorar nossos processos e atendimento.
Atenciosamente,
Equipe Nobile Inn Pampulha
Comment: 24 Apr 2026
Stayed in: Apr 2026
I was kicked out of the hotel indirectly, they tried to get into my room and I still haven't gotten the return on the card
On the date of 08/04/2026, at 3hrs in the morning I arrived at the hotel to check-in, i.e., I entered the hotel on the 9th (Wednesday), I identified myself and while the girl completed the procedures (this already with the card from the room in hand) I said that I was there to study and, if possible, leave me in a room without being turned to the avenue, because last year I stayed in another hotel where I could not sleep due to the traffic of the city.
I made this request with a lot of education, including asking for the same in all the hotels that I stay. But as I mentioned earlier, the card card was already in her hands.
The receptionist said that the room was on the top floor, there would be noise but that if I wanted to change later, it was just to say that they gave a way.
It turns out that on that first day I was very tired of the trip, so I slept well, I heard some noises coming from above but I was so tired that I could not assimilate well the origin of the noises.
On the 2nd day, from Thursday to Friday I heard the noise of a handcuff turning to enter the room and also heard a lot of noise coming from above, Friday to Saturday the same happened.
Right on 2. The day I got up in the jump, I stayed awake for a while to know if I would listen again. After half an hour in fear of someone entering the room, I got up and saw by the magic eye that there was no one else in the hallway.
My biggest fear was someone coming in and doing something with me, because a woman alone in another state gets very vulnerable!
Until on the 3rd day I could not sleep because of the loud and incessant noise that started from 6hrs in the morning, I heard the noise of handcuffs turning again.
I decided to request the room change to the manager, even asked with a lot of education for those who were already going through all that.
He gave me the key to the 2nd room and apologized, said he didn't understand why the receptionist assigned me to that room, because guests often complain from there.
Important detail: the manager said that I could make the exchange later, only needed to notify when I could make the change to the other room.
It turns out that in a period of 1:30, after I got up for the room, he interphoneed 2 times and sent 3 maids to knock on the door of the room for me to leave.
The first call took place in less than half an hour. The manager asked if I was still in the room, which was obvious because I was listening to the interphone. Then he asked when I would leave the room because the hotel was in high demand, remaining clear the intimidation and order for me to leave the unit as soon as possible,
The maids were being directed to knock on the door with the clear intention of hurrying me out, because when I replied that I was still there, they said that the reception ordered to go to the room because the guest had already left. When the first maid knocked on the door, I was without clothes, if she had opened the door it would be an even greater embarrassment!
I know that the maids have a key that opens the hotel rooms, that is, it became very clear that the reception ordered the maids to knock on the door of the room with the clear intention of rushing me.
I was with clothes and personal objects of 2 weeks spread across the bedroom and bathroom, not being able to gather everything in less than half an hour! The manager and the entire reception have access to a guest's stay time, so they can't claim they didn't know!
The 3 maid seeing my situation, how upset I was and with so many things in my hands told me that she also did not understand why they were doing that to me. She said that was the worst room in the hotel, didn't understand why the receptionist left me in that unit, because the hotel machinehouse is literally on top of the room.
The room is in the intersection between the two elevators and on the same floor is the room with iron and dryer for all hotel guests to use, that is, the infernal noise coming from above was added to the noise of the elevators and the hallway, as guests use the common utensils.
My physical integrity was at stake because they tried to enter my room twice. Due to the arrangement of the room, I could not see who tried or if they actually opened the door, I only heard the noise of a handcuff turning.
In summary, for 5 times they requested my exit from the room, adding the 2 interphones and 3 maids knocking on the door. I went off the elevator after being kicked out of my room with my 23kg suitcase, two big bags, laptop suitcase. My stay was scheduled for 2 weeks, I paid 2.861,85 for the site to take off and within half an hour after requesting room exchange the hotel manager started expelling me from the room, indirectly.
The manager when seeing me at the reception asked if I wanted to cancel my reservation and I only agreed, because with my physical integrity at risk, as well as noise and lack of urbanity from the manager and the entire reception I had no other option but to cancel.
I recorded this last conversation at the reception, in which I asked if the manager would be able to collect all that baggage in half an hour and then he proposed to cancel the reservation.
He informed me that in up to 72 hours he would receive the cancellation of the billing on the card, however, days have passed and the billing remains intact.
It was necessary to apply for shelter in the house of a colleague in the city of Belo Horizonte, that is, I was completely helpless in another state due to the total despair and lack of professionalism of the staff of this hotel.
Because of my work schedule I have not yet filed the civil action pleading moral damages for the immense emotional shock I experienced.
I do not recommend this hotel to any colleagues, nobody deserves to experience what I spent in the 3 days I stayed.
Leave the hotel on 11/04 and until today the billing on the card, the parcels to pay
Hotel response
Comment: 7 May 2026
Lamentamos profundamente pela experiência relatada e pedimos sinceras desculpas por todos os transtornos causados durante a sua estadia.
Levamos suas observações muito a sério e já iniciamos uma apuração interna para entender detalhadamente o ocorrido, especialmente em relação à alocação do quarto, aos ruídos mencionados e à condução do atendimento durante a solicitação de troca.
Gostaríamos de reforçar que essa não é a conduta esperada de nossa equipe, e situações como essa são tratadas com máxima prioridade para que não se repitam.
Conforme contato já realizado, informamos que a devolução do valor da sua reserva foi efetuada. Permanecemos à disposição para quaisquer esclarecimentos adicionais.
Agradecemos pelo seu relato, que é fundamental para a melhoria contínua dos nossos serviços.
Atenciosamente,
Gerência - Nobile Inn Pampulha
Comment: 13 Nov 2025
Stayed in: Nov 2025
Great cost x benefit
I just did not give the "excellent" rating, because the hotel does not have a toilet toilet shower (let me include a suggestion that in the near future they are installing)
Hotel response
Comment: 18 Mar 2026
Agradecemos sinceramente por compartilhar sua experiência conosco.
Ficamos muito satisfeitos em saber que sua estadia foi confortável e que se sentiu bem acolhido(a) em nosso hotel. Comentários como o seu são extremamente importantes e representam o reconhecimento do empenho de toda a nossa equipe.
Será um prazer recebê-lo(a) novamente em breve para proporcionar mais uma excelente experiência.
Cordialmente,
Gerência
Nobile Inn Pampulha
Comment: 21 Oct 2025
Stayed in: Oct 2025
Won't come back
Hotel response
Comment: 18 Mar 2026
Agradecemos por compartilhar sua avaliação.
Ficamos satisfeitos em saber que aspectos como o conforto do quarto, o silêncio e a localização foram positivos durante sua estadia.
Por outro lado, lamentamos pela demora no check-in e por sua percepção em relação ao café da manhã. Esses são pontos importantes e já foram encaminhados às equipes responsáveis para revisão e melhorias.
Agradecemos pelo seu feedback, que é essencial para o aprimoramento contínuo dos nossos serviços.
Esperamos ter a oportunidade de recebê-la novamente em uma próxima hospedagem.
Atenciosamente,
Equipe Nobile Inn Pampulha
Very good location
Av. Professor Magalhães Penido, 378 - São Luiz, Belo Horizonte, 31270-700, Brazil|7.38 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.

