Hotel Recanto da Serra
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa
More about Hotel Recanto da Serra
Hotel Recanto da Serra
Recanto da Serra features indoor and outdoor pools, hot tub, massage services and gym. It is set in a beautiful park in Gramado centre, offering an English pub, free WiFi and free parking.
Reviews from 
Family traveller
Comment: 14 Jul 2026
Great hotel
I recommend the hotel, the location is excellent, the service was also personalized. We had a noise problem in another apartment and the next day we were rearranged for a better one. I would like to praise the receptivity of João and Lucas, both made a lot of difference in charisma and empathy. I would be back for sure.
Couple
Comment: 6 Dec 2025
Stayed in: Dec 2025
Good hotel for the stay in Gramado, I highly valued your park.
Beautiful hotel, very comfortable, friendly staff and everything very clean. The impeccable Christmas decoration. I would have liked to be in a suite but I was assigned one of the villas, it is not so comfortable to get there so I do not rate it with 5. It's very close to the center, to go a lot of repecho, with patience it is achieved.
Hotel response
Comment: 31 Dec 2025
Buenos días, Mariela!
Ante todo, muchas gracias por su comentário! Nos alegra saber que les gustó la decoración y las comodidades del Hotel. Siempre damos opciones a los huéspedes en el momento de reservar. Las Suítes son nuestra mejor categoria, muy comodos y amplios. En su caso, como usted reservó el Chalet, los mismos están en un sector más privado del Hotel, junto a la naturaleza y separado del edificio principal. Esperamos recebirlos en una próxima oportunidad y aguardamos su reserva en nuestras exclusivas Suítes!
Atte,
Equipo Recanto da Serra
Ante todo, muchas gracias por su comentário! Nos alegra saber que les gustó la decoración y las comodidades del Hotel. Siempre damos opciones a los huéspedes en el momento de reservar. Las Suítes son nuestra mejor categoria, muy comodos y amplios. En su caso, como usted reservó el Chalet, los mismos están en un sector más privado del Hotel, junto a la naturaleza y separado del edificio principal. Esperamos recebirlos en una próxima oportunidad y aguardamos su reserva en nuestras exclusivas Suítes!
Atte,
Equipo Recanto da Serra
Family traveller
Comment: 30 Apr 2026
Stayed in: Apr 2026
Wonderful
The hotel is wonderful, the super attentive staff, the breakfast full of variety, highlighting the strudel
Morse , quiches , jelly and orange cake ) all wonderful and the education and kindness of the coffee repositories. A pity that the heated pool was in maintenance,but any obstacle is resolved with a lot of cordialityand yet they have agreement with Unimed for guests who need.de care. A big difference! We love and will definitely return.
Morse , quiches , jelly and orange cake ) all wonderful and the education and kindness of the coffee repositories. A pity that the heated pool was in maintenance,but any obstacle is resolved with a lot of cordialityand yet they have agreement with Unimed for guests who need.de care. A big difference! We love and will definitely return.
Family traveller
Comment: 10 Apr 2026
Stayed in: Apr 2026
Experience
Dear,
I would like to record, in a respectful and constructive way, a situation that I experienced when I arrived at the hotel.
After leaving home at 6 a.m. and facing a long journey to the destination, I arrived around 4 p.m., accompanied by my family, at a moment that should be of celebration — especially since it is my daughter’s birthday. Of course, we were tired, but also happy and with great expectation regarding the experience at the hotel, whose reputation is, in fact, excellent.
However, we were negatively surprised at the initial service provided by collaborator Leonel-reservas.When having a simple question about the name in which the reservation had been made — something perfectly understandable after hours of travel — the attitude adopted was unwelcoming. With gestures of impatience and the phrase “it is difficult”, the service transmitted disinterest and lack of empathy, completely disproving the standard of excellence that is expected from a hotel of this level.
What caught my attention, however, was realizing that this behavior was not an isolated episode. While we were still at the reception, another couple arrived and experienced a very similar situation. The lady initially informed that the reservation was in her name and then corrected saying it could be in her husband's name. At that moment, the same collaborator again showed visible irritation, swinging his head in a negative way, pronouncing phrases like “so it can’t”, “it’s hard” and “I don’t have a crystal ball”, even absent from the reception in a clear sign of impatience.
Such a posture, especially in an environment that should appreciate hospitality, causes unnecessary discomfort and embarrassment to the guests. Reception is the first contact, it is where the experience begins — and unfortunately there was a significant failure at that point.
I would like to emphasize that the hotel, its structure and other aspects have been very positive so far. However, excellence needs to be perceived consistently in every detail, especially in human care.
I leave this report not as a destructive criticism, but as a sincere contribution for situations like this not to repeat. True hospitality lies in the way people are welcomed—especially after a long trip and in special moments in the family.
I believe in the potential of the hotel and the importance of keeping a high standard at all points of contact with the customer.
Carefully,
Daniel Ramon
I would like to record, in a respectful and constructive way, a situation that I experienced when I arrived at the hotel.
After leaving home at 6 a.m. and facing a long journey to the destination, I arrived around 4 p.m., accompanied by my family, at a moment that should be of celebration — especially since it is my daughter’s birthday. Of course, we were tired, but also happy and with great expectation regarding the experience at the hotel, whose reputation is, in fact, excellent.
However, we were negatively surprised at the initial service provided by collaborator Leonel-reservas.When having a simple question about the name in which the reservation had been made — something perfectly understandable after hours of travel — the attitude adopted was unwelcoming. With gestures of impatience and the phrase “it is difficult”, the service transmitted disinterest and lack of empathy, completely disproving the standard of excellence that is expected from a hotel of this level.
What caught my attention, however, was realizing that this behavior was not an isolated episode. While we were still at the reception, another couple arrived and experienced a very similar situation. The lady initially informed that the reservation was in her name and then corrected saying it could be in her husband's name. At that moment, the same collaborator again showed visible irritation, swinging his head in a negative way, pronouncing phrases like “so it can’t”, “it’s hard” and “I don’t have a crystal ball”, even absent from the reception in a clear sign of impatience.
Such a posture, especially in an environment that should appreciate hospitality, causes unnecessary discomfort and embarrassment to the guests. Reception is the first contact, it is where the experience begins — and unfortunately there was a significant failure at that point.
I would like to emphasize that the hotel, its structure and other aspects have been very positive so far. However, excellence needs to be perceived consistently in every detail, especially in human care.
I leave this report not as a destructive criticism, but as a sincere contribution for situations like this not to repeat. True hospitality lies in the way people are welcomed—especially after a long trip and in special moments in the family.
I believe in the potential of the hotel and the importance of keeping a high standard at all points of contact with the customer.
Carefully,
Daniel Ramon
Anonymous traveller
Comment: 31 Mar 2026
Stayed in: Mar 2026
Good hotel, a bit noisy at times. Breakfast was good but also loud breakfast room.
Cocktail in the bar was disappointing. Should have picked a different one
Cocktail in the bar was disappointing. Should have picked a different one
Excellent location
Rua Travessa Mestre Hiran, 114, Bairro Belverede, Gramado, 95670-000, Brazil|0.87 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
2 years old and under
Free
Pets not allowed
Breakfast available
Breakfast price
Please contact hotel for price information
Breakfast times
07:00 - 11:00 from Monday to Sunday
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This hotel accepts the following payment methods:
Cash
Hotel Recanto da Serra: FAQs
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