Windsor Oceanico Hotel
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Windsor Oceanico Hotel
Windsor Oceanico Hotel
Offering an outdoor pool and sea views, Windsor Oceanico Hotel is located in the Barra da Tijuca district, 100 metres from the beach and 8 km from Tijuca Forest National Park. Guests can enjoy the on-site restaurant.
Reviews from 
Couple
Comment: 25 Jan 2026
Stayed in: Jan 2026
Very good hotel
The hotel has a great location. Beachfront and near Olegario Maciel Street. In less than half an hour walk you will reach the area of bars and restaurants.
The room in spacious and very comfortable.
Employee care is normal. They're not very attentive. No one is shy about attending to you, but everyone is right.
The lowest point is breakfast. While at first glance there is a lot of variety, over the days you realize that everything is more or less the same and not of great quality. Jams for example are inedible.
You can order some things in the kitchen, like tapiocas, but no one tells you. If you do not see it by chance at another table and consult you will not prove it.
Gluten-free has only one loaf of bread. By this time of the century they should have more options.
It's a very good hotel, I'd come back, but I repeat: Breakfast is not at the level of the rest of the hotel.
The room in spacious and very comfortable.
Employee care is normal. They're not very attentive. No one is shy about attending to you, but everyone is right.
The lowest point is breakfast. While at first glance there is a lot of variety, over the days you realize that everything is more or less the same and not of great quality. Jams for example are inedible.
You can order some things in the kitchen, like tapiocas, but no one tells you. If you do not see it by chance at another table and consult you will not prove it.
Gluten-free has only one loaf of bread. By this time of the century they should have more options.
It's a very good hotel, I'd come back, but I repeat: Breakfast is not at the level of the rest of the hotel.
Hotel response
Comment: 27 Jan 2026
Estimada Sra. Ana:
Gracias por elegir el Hotel Windsor Oceânico y por compartir su detallada reseña.
Nos complace saber que la ubicación, la comodidad de la habitación y las instalaciones del hotel contribuyeron positivamente a su estancia. En cuanto a sus observaciones sobre el servicio y, en especial, el desayuno (variedad, calidad de los productos, información sobre las preparaciones en cocina y opciones sin gluten), hemos registrado sus comentarios y los hemos remitido a las áreas responsables para su análisis y seguimiento.
Sus comentarios son importantes para que podamos evaluar continuamente nuestros servicios y buscar mejoras, siempre en línea con las expectativas de nuestros huéspedes.
Esperamos tener la oportunidad de darle la bienvenida pronto.
Atentamente,
Fabio Chagas
Gerente de Hospitalidad
Gracias por elegir el Hotel Windsor Oceânico y por compartir su detallada reseña.
Nos complace saber que la ubicación, la comodidad de la habitación y las instalaciones del hotel contribuyeron positivamente a su estancia. En cuanto a sus observaciones sobre el servicio y, en especial, el desayuno (variedad, calidad de los productos, información sobre las preparaciones en cocina y opciones sin gluten), hemos registrado sus comentarios y los hemos remitido a las áreas responsables para su análisis y seguimiento.
Sus comentarios son importantes para que podamos evaluar continuamente nuestros servicios y buscar mejoras, siempre en línea con las expectativas de nuestros huéspedes.
Esperamos tener la oportunidad de darle la bienvenida pronto.
Atentamente,
Fabio Chagas
Gerente de Hospitalidad
Anonymous traveller
Comment: 23 May 2026
Stayed in: May 2026
Absolutely loved my stay at Windsor Ocean! The hotel was beautiful, clean, and in the perfect location with stunning ocean views. The staff was incredibly welcoming and attentive, always making sure we had everything we needed. The rooms were comfortable, modern, and very well maintained. Breakfast was delicious with plenty of options, and the overall atmosphere made the experience feel relaxing and luxurious. This hotel truly made our trip to Rio even more memorable. I would definitely stay here again and highly recommend it to anyone visiting!
Couple
Comment: 30 Apr 2026
Stayed in: Apr 2026
Poor service reception and management
Subject: Formal Complaint – Poor Care and Unprepared Management – Windsor Oceanic
To the Windsor Hotel Network,
I have been a loyal client of Windsor Network for several years, regularly attending units such as Windsor Bar and Windsor Oceanic with my family. I am writing this report to record my deep dissatisfaction and the embarrassment that I suffered at the reception at Windsor Oceanic on 29/04 at around 22:00.
The Facts: When I arrived to join my wife, who was already properly accommodated, I was taken care of by the receptionist Joilma. Even with my document in hand and my history of unusual guest on the system, the employee insisted that I make a registration via QR Code. The code did not work on my device after several attempts.
When asking for an alternative to speed up the process, given my fatigue after a exhausting day of work, I was approached sharply by assistant Paulo, who, without any provocation, aggressively questioned if I "wanted to talk to the manager".
The conduct of the management: To my surprise, staff manager Fábio Chagas, instead of mediating the conflict and applying the expected hospitality of the Windsor brand, acted with arrogance and a loud tone of voice, unnecessarily exposing myself to other guests present in the hall.
Conclusion of the incident: What makes the situation even more unacceptable is that, after all the wear and exposure, my registration was done manually in less than three minutes — a procedure that could have been done from the beginning, avoiding all the mess.
Final considerations: I chose Windsor Network for the trust and standard of service, but the treatment received yesterday was indigent and amateur. A manager should be the solution, not the aggravator of a company’s own technical problem.
In view of the above, I would like an official position of the network on the measures taken in relation to the training and posture of these professionals, as well as a withdrawal for the embarrassment caused.
To the Windsor Hotel Network,
I have been a loyal client of Windsor Network for several years, regularly attending units such as Windsor Bar and Windsor Oceanic with my family. I am writing this report to record my deep dissatisfaction and the embarrassment that I suffered at the reception at Windsor Oceanic on 29/04 at around 22:00.
The Facts: When I arrived to join my wife, who was already properly accommodated, I was taken care of by the receptionist Joilma. Even with my document in hand and my history of unusual guest on the system, the employee insisted that I make a registration via QR Code. The code did not work on my device after several attempts.
When asking for an alternative to speed up the process, given my fatigue after a exhausting day of work, I was approached sharply by assistant Paulo, who, without any provocation, aggressively questioned if I "wanted to talk to the manager".
The conduct of the management: To my surprise, staff manager Fábio Chagas, instead of mediating the conflict and applying the expected hospitality of the Windsor brand, acted with arrogance and a loud tone of voice, unnecessarily exposing myself to other guests present in the hall.
Conclusion of the incident: What makes the situation even more unacceptable is that, after all the wear and exposure, my registration was done manually in less than three minutes — a procedure that could have been done from the beginning, avoiding all the mess.
Final considerations: I chose Windsor Network for the trust and standard of service, but the treatment received yesterday was indigent and amateur. A manager should be the solution, not the aggravator of a company’s own technical problem.
In view of the above, I would like an official position of the network on the measures taken in relation to the training and posture of these professionals, as well as a withdrawal for the embarrassment caused.
Hotel response
Comment: 5 May 2026
Prezado Sr. Carlos Fernando,
Em atenção à sua manifestação, informamos que o ocorrido foi devidamente apurado pela gerência do hotel.
O procedimento solicitado no momento do check-in seguiu integralmente os protocolos obrigatórios aplicáveis a todos os hóspedes, incluindo o preenchimento da Ficha Nacional de Registro de Hóspedes (FNRH) em formato digital, conforme determinação do Ministério do Turismo. Trata-se de uma exigência legal, não facultativa, e que independe do perfil ou histórico do hóspede.
Ressaltamos que a colaboradora envolvida conduziu o atendimento de forma alinhada às diretrizes da empresa, e que a alternativa manual adotada posteriormente foi aplicada excepcionalmente, diante do cenário apresentado, sem qualquer desvio dos protocolos estabelecidos.
A Rede Windsor preza por relações baseadas em respeito mútuo, tanto no atendimento aos hóspedes quanto na proteção de seus colaboradores, orientando suas equipes a atuarem sempre de forma cordial, profissional e alinhada aos padrões da empresa.
Permanecemos à disposição para quaisquer esclarecimentos.
Atenciosamente,
Rafael Manske
Gerente Geral
Em atenção à sua manifestação, informamos que o ocorrido foi devidamente apurado pela gerência do hotel.
O procedimento solicitado no momento do check-in seguiu integralmente os protocolos obrigatórios aplicáveis a todos os hóspedes, incluindo o preenchimento da Ficha Nacional de Registro de Hóspedes (FNRH) em formato digital, conforme determinação do Ministério do Turismo. Trata-se de uma exigência legal, não facultativa, e que independe do perfil ou histórico do hóspede.
Ressaltamos que a colaboradora envolvida conduziu o atendimento de forma alinhada às diretrizes da empresa, e que a alternativa manual adotada posteriormente foi aplicada excepcionalmente, diante do cenário apresentado, sem qualquer desvio dos protocolos estabelecidos.
A Rede Windsor preza por relações baseadas em respeito mútuo, tanto no atendimento aos hóspedes quanto na proteção de seus colaboradores, orientando suas equipes a atuarem sempre de forma cordial, profissional e alinhada aos padrões da empresa.
Permanecemos à disposição para quaisquer esclarecimentos.
Atenciosamente,
Rafael Manske
Gerente Geral
Couple
Comment: 30 Mar 2026
Stayed in: Mar 2026
Recommended
We're from Rio, but it was my birthday we decided to stay here. Negative factor was that in the days we went the pool was banned.
The hotel is very beautiful and transmits a luxurious air, the rooms are extremely large and comfortable.
Sea view and a balcony that is possible to close glass curtain
I recommend
The hotel is very beautiful and transmits a luxurious air, the rooms are extremely large and comfortable.
Sea view and a balcony that is possible to close glass curtain
I recommend
Hotel response
Comment: 5 Apr 2026
Prezado sr J_ioro100
Agradecemos por escolher o Windsor Oceânico Hotel para uma ocasião tão especial e por compartilhar sua avaliação.
Ficamos satisfeitos em saber que apreciou o conforto, a amplitude dos apartamentos, a vista para o mar e a estrutura do hotel. Registramos sua observação quanto à interdição da piscina no período de sua estada, informação que foi encaminhada para conhecimento interno.
Esperamos ter a oportunidade de recebê-lo novamente em breve.o
Cordialmente,
Fabio Chagas
Gerente de Hospedagem
Agradecemos por escolher o Windsor Oceânico Hotel para uma ocasião tão especial e por compartilhar sua avaliação.
Ficamos satisfeitos em saber que apreciou o conforto, a amplitude dos apartamentos, a vista para o mar e a estrutura do hotel. Registramos sua observação quanto à interdição da piscina no período de sua estada, informação que foi encaminhada para conhecimento interno.
Esperamos ter a oportunidade de recebê-lo novamente em breve.o
Cordialmente,
Fabio Chagas
Gerente de Hospedagem
Anonymous traveller
Comment: 29 Apr 2026
Stayed in: Apr 2026
Clean , safe, and reliable stay. It didn't blow me away but they had nice amenities.
Excellent location
R. Martinho de Mesquita, 129 - Barra da Tijuca, West District, Rio de Janeiro, 22620-220, Brazil|17.91 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Windsor Oceanico Hotel: FAQs
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