Studio Madalena
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Fast facts
Check in from: | 12:00 |
|---|---|
Check out before: | 11:00 |
Amenities
Wi-Fi
Parking
Airport shuttle
Front desk 24 hour
Restaurant
Non-smoking
More about Studio Madalena
Studio Madalena
Featuring accommodation with a terrace, Studio Madalena is located in Sao Paulo. Guests staying at this villa have access to a patio. Free WiFi is available throughout the property.
Reviews from 
Business traveller
Comment: 10 Dec 2024
Stayed in: Nov 2024
A relaxed and well located hotel!
It was our second stay at the hotel. It is also a hostel and this diversity of people makes the environment even more interesting! Very well located, close to bars, restaurants, hamburgers...
The cleanliness and comfort of the room were ok and the service always very good. Breakfast and bar service is great!
The cleanliness and comfort of the room were ok and the service always very good. Breakfast and bar service is great!
Solo traveller
Comment: 29 Oct 2024
Stayed in: Aug 2024
Better looking for Lockers
The lockers at all Selina are the same easy to open without even opening ones pod lock they need better locking device ! ill be staying at a few in a few months will bring my own locking device ;) Also got my supplies stolen at the other Selina in Sao Paulo and was told a manager was not available it seems not to be a big deal to staff ;(
Solo traveller
Comment: 3 Apr 2024
Stayed in: Mar 2024
Micro Room Experience
I didn't have a good experience, the bed sheet and pillow smelled like sweat, I believe they didn't change it after the previous guest, as it didn't smell good and I was itching all night and when I woke up, unfortunately I was so tired that I didn't have any strength to go and complain and try to change rooms.
There is no phone in the room and no one responds to WhatsApp.
I took the micro room option, the bathroom is in the external area in the corridor, shared with 3 other micros, but it should only be accessible with the release card, as it is open and anyone can use it, the bathroom is almost always dirty and without paper, I told reception 3 times that the hand paper holder was stuck and no paper was coming out and no one resolved it either time.
There's a shared kitchen, cinema, library and a restaurant downstairs, the breakfast is good, everything is delicious and fresh, it's worth getting the Selina coffee.
Highlight for Laura's service at reception, she was super attentive and polite at all times, I really liked her!
There is no phone in the room and no one responds to WhatsApp.
I took the micro room option, the bathroom is in the external area in the corridor, shared with 3 other micros, but it should only be accessible with the release card, as it is open and anyone can use it, the bathroom is almost always dirty and without paper, I told reception 3 times that the hand paper holder was stuck and no paper was coming out and no one resolved it either time.
There's a shared kitchen, cinema, library and a restaurant downstairs, the breakfast is good, everything is delicious and fresh, it's worth getting the Selina coffee.
Highlight for Laura's service at reception, she was super attentive and polite at all times, I really liked her!
Hotel response
Comment: 8 Apr 2024
Hi Poly,
Thank you for bringing this issue to our attention. I sincerely apologize for finding the room dirty and we understand your frustration. We try to maintain the highest standards of service, but clearly, we fell short in your case. We are working hard to improve the general experience. Hopefully, you can visit us soon and see the improvements. Safe travels!
Thank you for bringing this issue to our attention. I sincerely apologize for finding the room dirty and we understand your frustration. We try to maintain the highest standards of service, but clearly, we fell short in your case. We are working hard to improve the general experience. Hopefully, you can visit us soon and see the improvements. Safe travels!
Business traveller
Comment: 3 Dec 2023
Stayed in: Dec 2023
Everything sucks
Dirty bathroom (with hair stuck to the shower wall), terrible service, air conditioning that stops working and worst of all: an unbearable noise, making it impossible to sleep. The surrounding bars open until almost morning and soon after they turn on (loudly!) the music from the restaurant/cowork. Run away! It's pierced
Group traveller
Comment: 16 Oct 2023
Stayed in: Oct 2023
The WORST HOSTEL I have ever stayed in
Very bad experience. On our second day of stay two more friends arrived so we asked if we should change rooms because it was a different reservation and they told us no. After leaving the hostel they told us that we had to return to change the room. We lost about 2 hours to come back and make the change because it took them a long time to assign us our beds. We moved our things to the new room but even though the check-in time had already passed, the beds were still not cleaned and were very dirty. We left our suitcases and left, when we returned at night one person in our group did not have a bed because the beds had been over-assigned and they assigned him another room. Another bed was dirty, they didn't clean it and we had to wait until they found someone to clean it.
On our last day we arrived to have our breakfast that was included and we waited more than 1 hour and they did not serve us, we asked and they told us that they forgot our order. We waited another half hour and they didn't bring it so we ordered it to go because we couldn't wait any longer. It was almost two hours. In general the service is very bad, very little concern for customers and when mistakes are made they do not even look forward to repairing them. I would never go back.
On our last day we arrived to have our breakfast that was included and we waited more than 1 hour and they did not serve us, we asked and they told us that they forgot our order. We waited another half hour and they didn't bring it so we ordered it to go because we couldn't wait any longer. It was almost two hours. In general the service is very bad, very little concern for customers and when mistakes are made they do not even look forward to repairing them. I would never go back.
Hotel response
Comment: 23 Oct 2023
Hello!
We are very sorry about your negative experience.
This is not the standard we expect from our units and service. The experience sector was contacted and the matter was forwarded to regional management.
Thanks & Regards,
We are very sorry about your negative experience.
This is not the standard we expect from our units and service. The experience sector was contacted and the matter was forwarded to regional management.
Thanks & Regards,
Very good location
Rua Aspicuelta, 228 - casa 2, Pinheiros, Sao Paulo, 05433-010, Brazil|5.07 km from city centre
Check in and check out
Check in from:
12:00
Check out before:
11:00
Good to know
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
This property will not accommodate hen, stag or similar parties. Please inform Studio Madalena in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Managed by a private host
Studio Madalena: FAQs
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