Terra Hotel
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
More about Terra Hotel
Terra Hotel
Terra Hotel is set at the foot of Pirin Mountain, overlooking the majestic 18 hole golf course and is perfect for a relaxing holiday.
Reviews from 
Family traveller
GR
Comment: 2 Jan 2024
Stayed in: Dec 2023
A nice Christmas break
We had a two-day family break there, at Christmas in a really spacious two-room apartment. We enjoyed the extra space and the view to the mountains. We paid for half board so we ate dinner as well as breakfast. The hotel was clean, the service was good but the food was always cold no matter the time. It's a pity because the food was fresh and well prepared. The desserts were not varied and a bit disappointing. Christmas meal which was supposed to be special, actually was not. The pool was clean, at good temperature but with too much chlorine (it smelled more than usual at least). Overall, a nice stay.
Couple
Comment: 22 Aug 2022
Stayed in: Aug 2022
Weekend gateway
I went for the weekend for a surprise for my boyfriend, the staff is really kind, I asked if they can put a small card with happy name day and they did it which was very nice of them. The hotel was very clean, the room was very clean and had everything needed, they looked exact as the photos. I suggest to bring your own hair dryer because the one in the room was not working but this could be a problem only in the room that we stayed but have it in mind.
The only thing that I don’t like is that it is said that there is parking in the hotel and this was really important for me, but unfortunately you need to pay 10lv for each day to park your car in the hotel parking which is ridiculous for a guests in the hotel. I was looking for a nice hotel with SPA center and that’s why I chose this exact hotel but unfortunately the spa was nothing that much. The indoor pool was really cold, the sauna had the temperature that the pool was supposed to have, the steam bath was okey but the sauna was around 65-70t which for a sauna is not okey and also very small. As a Spa complex they should really pay more attention to their SPA. The food was nice and overall the hotel is calm and good for a weekend getaway but for the prices I expected more especially from the spa center.
The only thing that I don’t like is that it is said that there is parking in the hotel and this was really important for me, but unfortunately you need to pay 10lv for each day to park your car in the hotel parking which is ridiculous for a guests in the hotel. I was looking for a nice hotel with SPA center and that’s why I chose this exact hotel but unfortunately the spa was nothing that much. The indoor pool was really cold, the sauna had the temperature that the pool was supposed to have, the steam bath was okey but the sauna was around 65-70t which for a sauna is not okey and also very small. As a Spa complex they should really pay more attention to their SPA. The food was nice and overall the hotel is calm and good for a weekend getaway but for the prices I expected more especially from the spa center.
Group traveller
Comment: 8 Sep 2021
Stayed in: Sep 2021
Poor quality and bad service
Cons:
Bad service where you need to wait 10-15 minutes to get something from the bar or get information from reception.
The receptions personel is giving inconsistent information about available rooms and amenities in the rooms.
Some of the rooms lack proper lighting.
We wanted to spend 1 more night in the hotel and asked upfront if we book 1 more night whether we would need to change the room. We were assured that we are going to stay in the same rooms for this extra night but in the morning started to receive calls how we need to change rooms.
Although for the same price the new rooms were smaller, did not have a sofa and a coffe table, the view was not towards the golf course but towards the street ans the balcony wqs smaller.
Staff tried to play it as that there was a misunderstabding between us and them but later confirmed that the mistake was theirs.
1 out of the 3 Spa rooms was not working, leaving us with only a Sauna and a Steam Room.
Water in the pool is not warm and may be too cold for some people.
Pros:
OK food
The beds were comfortable
One of the staff members was kind and honeat with us.
Would not repeat a visit to the hotel.
Bad service where you need to wait 10-15 minutes to get something from the bar or get information from reception.
The receptions personel is giving inconsistent information about available rooms and amenities in the rooms.
Some of the rooms lack proper lighting.
We wanted to spend 1 more night in the hotel and asked upfront if we book 1 more night whether we would need to change the room. We were assured that we are going to stay in the same rooms for this extra night but in the morning started to receive calls how we need to change rooms.
Although for the same price the new rooms were smaller, did not have a sofa and a coffe table, the view was not towards the golf course but towards the street ans the balcony wqs smaller.
Staff tried to play it as that there was a misunderstabding between us and them but later confirmed that the mistake was theirs.
1 out of the 3 Spa rooms was not working, leaving us with only a Sauna and a Steam Room.
Water in the pool is not warm and may be too cold for some people.
Pros:
OK food
The beds were comfortable
One of the staff members was kind and honeat with us.
Would not repeat a visit to the hotel.
Family traveller
Comment: 4 Mar 2020
Stayed in: Feb 2020
Half term holiday happiness
We stayed at the Terra Complex in February half term in a large group made up of 7 other families from southwest London (kids ranged from 4 - 16 years). The hotel was perfect for so many of us. The rooms were spacious, clean and overlooked the golf course and snow capped mountains. The dining area was relaxed and intimate. We often sat together. The kids were pleased to have their own table on most evenings which they loved. The food was great and reasonably priced. The portions were also very large so although there wasn’t a specific kids menu you could easily share a meal. The bar area just outside the dining room was comfortable with a roaring fire and large sofas you could sink into whilst chatting and having a cocktail or 6 ... Again the whole hotel had a very relaxed atmosphere so the kids playing nearby on the pool table, ping pong table etc were easily visible and could make some noise without upsetting anyone. There was a lovely pool and spa area which we all enjoyed using after a busy day on the slopes. We had a 2 mini buses organised that drove us to the top of the gondola every morning and picked us up at 4pm every afternoon. I would definitely recommend doing this to avoid the gondola queue at the bottom of the mountain. In summary, this is a perfect place to stay with friends and family for a reasonably priced ski holiday in the February half term. The hotel has everything needed for a fun ski holiday for both parents and kids. My son celebrated his 11th birthday there and it was easy to organise an amazing birthday cake, balloons etc etc through reception. They even left him a box of chocolates and balloons on his bed which was a lovely touch. We would and will definitely head back to the Terra Complex in the future with friends and family. We have skied in France 5 times before with the kids and my eldest said that this was his favourite skiing holiday by far. I think the kids and I all appreciated the wide, tree lined slopes of Bansko too.
Thank you Terra Complex.
Thank you Terra Complex.
Family traveller
Comment: 2 Mar 2020
Stayed in: Feb 2020
Family friendly hotel
We had a great time staying with a group of family friends at the TERRA Complex in Feb half term. Service was excellent, we were met by the shuttle bus at the airport and taken to the hotel where the (in-hotel) ski rental place was staying open late specially to ensure we were all kitted out for skiing the next morning. Shuttle took us to the top station each morning which is crucial for half term week in Bansko to avoid the gondola queues!
Dinner in the hotel was great, highly recommend the a la carte menu; pork chops, satch and mixed grill were all excellentvas is the selection of Bulgarian wines. The bar is a great place to wind down after a day's skiing and drinks are very reasonably priced. Our kids loved the pool as well as access to ping pong, table football and pool table. Didn't try any of the spa treatments as our focus was on skiing...
Dinner in the hotel was great, highly recommend the a la carte menu; pork chops, satch and mixed grill were all excellentvas is the selection of Bulgarian wines. The bar is a great place to wind down after a day's skiing and drinks are very reasonably priced. Our kids loved the pool as well as access to ping pong, table football and pool table. Didn't try any of the spa treatments as our focus was on skiing...
Very good location
Betolovoto Area (between Bansko and Razlog, Kulinoto 5 str ), Razlog, 2760, Bulgaria|5.41 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
12 years old and over
R 1,729 (USD104.41) per person per night
3 years old and under
Free
Pets not allowed
Breakfast available
Breakfast options
Continental breakfast
Breakfast price
R 249 (≈USD 15)/person
If you require an invoice when booking a prepaid rate, please write this request and your company details in the Ask a question box. Please note that the kitchenware is available only in the annex building, upon request and it is not included in the room rate.
This hotel accepts the following payment methods:
Terra Hotel: FAQs
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