Chamkoria Chalets
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 10:00 |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
More about Chamkoria Chalets
Chamkoria Chalets
Set in the Rila Mountains 5 km north of historic Borovets, Chamkoria Chalets consists of a complex of self-catering chalets and apartments.
Reviews from 
Family traveller
Comment: 2 Jan 2020
Stayed in: Dec 2019
Great apartments in a stunning location
We visited as a family of 6 adults having booked our three bed, two bathroom apartment via AirBnB. The complex is around 5km from the centre of Borovets set in stunning countryside with views of the mountains on a clear day. We skied for 4 out of our 5 day/ 6 night stay and the free shuttle buses were punctual and easy to book. We only had to take a taxi (30 lev/£15 for 6 people) on three occasions - twice because we left it late too late to book and once after being out for NYE. The apartment was warm and comfortable, very well equipped and very clean. We had an unexpected change of bedding and fresh towels half way through our stay too which was nice. The shop has the basics (bread, butter, wine, beer, soft drinks, salty snacks, chocolate, dried pasta, eggs and some tinned stuff etc) and we had breakfast in the complex one day, which was ok for the price. All the staff are very friendly and helpful. Whilst we were there we emailed our host to let him know the toaster wasn’t working (honestly because we didn’t want him to think we were responsible) but to our surprise he arranged for the management of the complex to provide us with a replacement the next day. We paid around £100 each for 6 nights which was amazing value for money in our opinion, and would definitely stay again. In fact, we’re already planning our return to Borovets for Jan 2021!
Family traveller
Comment: 4 Jan 2025
Stayed in: Dec 2024
Awful experience for Christmas 2024
Honest review as always of my experience of this resort.
We flew off with great excitement on the 21st of December, eager to spend a family Christmas skiing & enjoying the resort facilities. We are a family of 10 ( 5 adults and 5 kids. ) Our plan was to use the shuttle service to get to Borovets & back for skiing. Unfortunately, our experience turned out to be far from pleasant.
First, I’ll acknowledge that the snowfall was reportedly unusually high during our stay. However, the way the resort handled the situation was appalling.
From the moment we arrived, things went downhill. We had no electricity or water for extended periods, leaving us feeling completely trapped in the complex. Basic services were non-existent, and there was no clear communication from the management about how they intended to address these issues or ensure guest safety and comfort.
The shuttle service was an absolute disaster. After numerous complaints, we were told that the situation would be rectified by adding another bus to the service. That turned out to be a blatant lie. One night, over 20 of us were left standing in freezing weather waiting for a bus that never came. Even if it had, the bus could only carry 10 people at most. Booking over 20 guests for the same time slot during such extreme weather was not just irresponsible—it was dangerous.
Adding to our frustration, the pool and spa facilities were rarely open. When we asked reception about it, they assured us it would open at 11 a.m., but this never happened. It felt like a recurring theme of broken promises and a complete lack of accountability.
The accommodations themselves were cold due to a lack of heat caused by frequent power outages. On Christmas night, we had no electricity & no candles to light our chalet. We had to go to reception to ask for tea lights, which they eventually provided, but this should have been handled proactively. With no way to charge our phones for use as torches, we were left in complete darkness. While there was a fire, it was nowhere near sufficient to heat the entire chalet.
General maintenance also seemed to be a low priority, adding to the overall discomfort. Regardless of what the managers said, they didn't clear the paths around the chalets or the roads properly knowing it was quite remote. I watched the lack of clearing and so did the other residents so you can only tell so many lies about that. Given the circumstances, the least the resort could have done was ensure the comfort of guests stuck on the premises, but even that was too much to ask.
Overall, what was meant to be a joyful Christmas holiday turned into a frustrating and disappointing experience. While we understand that weather conditions can be challenging, the resort’s inability to manage these challenges effectively showed a lack of care and professionalism.
We would not recommend this resort to anyone planning a trip to Borovets. Poor management, inadequate facilities, broken promises, and an unreliable shuttle service made our stay memorable for all the wrong reasons. We were so glad to leave.
This may have been a one off but believe me it ruined our Christmas.
We flew off with great excitement on the 21st of December, eager to spend a family Christmas skiing & enjoying the resort facilities. We are a family of 10 ( 5 adults and 5 kids. ) Our plan was to use the shuttle service to get to Borovets & back for skiing. Unfortunately, our experience turned out to be far from pleasant.
First, I’ll acknowledge that the snowfall was reportedly unusually high during our stay. However, the way the resort handled the situation was appalling.
From the moment we arrived, things went downhill. We had no electricity or water for extended periods, leaving us feeling completely trapped in the complex. Basic services were non-existent, and there was no clear communication from the management about how they intended to address these issues or ensure guest safety and comfort.
The shuttle service was an absolute disaster. After numerous complaints, we were told that the situation would be rectified by adding another bus to the service. That turned out to be a blatant lie. One night, over 20 of us were left standing in freezing weather waiting for a bus that never came. Even if it had, the bus could only carry 10 people at most. Booking over 20 guests for the same time slot during such extreme weather was not just irresponsible—it was dangerous.
Adding to our frustration, the pool and spa facilities were rarely open. When we asked reception about it, they assured us it would open at 11 a.m., but this never happened. It felt like a recurring theme of broken promises and a complete lack of accountability.
The accommodations themselves were cold due to a lack of heat caused by frequent power outages. On Christmas night, we had no electricity & no candles to light our chalet. We had to go to reception to ask for tea lights, which they eventually provided, but this should have been handled proactively. With no way to charge our phones for use as torches, we were left in complete darkness. While there was a fire, it was nowhere near sufficient to heat the entire chalet.
General maintenance also seemed to be a low priority, adding to the overall discomfort. Regardless of what the managers said, they didn't clear the paths around the chalets or the roads properly knowing it was quite remote. I watched the lack of clearing and so did the other residents so you can only tell so many lies about that. Given the circumstances, the least the resort could have done was ensure the comfort of guests stuck on the premises, but even that was too much to ask.
Overall, what was meant to be a joyful Christmas holiday turned into a frustrating and disappointing experience. While we understand that weather conditions can be challenging, the resort’s inability to manage these challenges effectively showed a lack of care and professionalism.
We would not recommend this resort to anyone planning a trip to Borovets. Poor management, inadequate facilities, broken promises, and an unreliable shuttle service made our stay memorable for all the wrong reasons. We were so glad to leave.
This may have been a one off but believe me it ruined our Christmas.
Family traveller
Comment: 19 Feb 2023
Stayed in: Feb 2023
Enjoyable stay, great chalet, great size
We stayed at 1a chalet, Feb half term 2023.
The chalet is privately owned, Mark the owner has been brilliant. Really helpful and reassuring, he was very accommodating and really tried hard to ensure our first ski trip went to plan. Always communicated well with me, and offered advice when it was needed- Thankyou mark !!!
It was our first skiing holiday, and we went with another family, we had a party of 10 (6 children and 4 adults) the 2 younger kids stayed on blow up beds in the adult rooms - which isn’t ideal, but it worked out fine, and they were happy enough.
The older kids had their own rooms and was happy with their rooms.
The chalet had everything you needed to ensure a pleasant stay.
It was plenty big enough, and didn’t feel crammed in the communal area.
We ate at the on site restaurant - which was terrible. Firstly we were 2 chairs short, and stood up for the Majority of the meal- we had to share with the younger ones when the food arrived. We got served raw chicken with 2 meals (chicken burger / chicken nuggets) and the rest of the meals were inedible. We left half way through, and didn’t get served a chicken meal, and didn’t want to finish off any meals as a result.
The owner wanted us to pay for the meals that weren’t uncooked and drinks. He asked us to leave and come back so the other customers didn’t notice. After debates we agreed to pay for the drinks only and to pay before we leave. The owner was very rude, and didn’t seem bothered that he served us raw chicken.
As a result the mum was unable to ski the next day due to spending most of her day back and forth to the toilet. Which was a shame and spoilt it for her, the owner was not apologetic and was only bothered about us paying for the drinks !
The other facilities - pool, sauna and hot tub were great- the kids enjoyed a night there, they were very strict about jumping in the pool.
The games room was good- there were plenty of arcades if you wanted to play.
The shuttle bus was fine. You needed to make sure you booked and was on the ball with it- otherwise all the slots got filled up pretty quick and with 10 people you couldn’t leave it till last minute.
The manager offered us a discount if we came back and booked directly through them - which is good, but if we came back we might look at staying somewhere More central. The kids could have done with a little break during skiing to chill out so would have been nice to have the opportunity to go and chill out during the day.
The chalet is privately owned, Mark the owner has been brilliant. Really helpful and reassuring, he was very accommodating and really tried hard to ensure our first ski trip went to plan. Always communicated well with me, and offered advice when it was needed- Thankyou mark !!!
It was our first skiing holiday, and we went with another family, we had a party of 10 (6 children and 4 adults) the 2 younger kids stayed on blow up beds in the adult rooms - which isn’t ideal, but it worked out fine, and they were happy enough.
The older kids had their own rooms and was happy with their rooms.
The chalet had everything you needed to ensure a pleasant stay.
It was plenty big enough, and didn’t feel crammed in the communal area.
We ate at the on site restaurant - which was terrible. Firstly we were 2 chairs short, and stood up for the Majority of the meal- we had to share with the younger ones when the food arrived. We got served raw chicken with 2 meals (chicken burger / chicken nuggets) and the rest of the meals were inedible. We left half way through, and didn’t get served a chicken meal, and didn’t want to finish off any meals as a result.
The owner wanted us to pay for the meals that weren’t uncooked and drinks. He asked us to leave and come back so the other customers didn’t notice. After debates we agreed to pay for the drinks only and to pay before we leave. The owner was very rude, and didn’t seem bothered that he served us raw chicken.
As a result the mum was unable to ski the next day due to spending most of her day back and forth to the toilet. Which was a shame and spoilt it for her, the owner was not apologetic and was only bothered about us paying for the drinks !
The other facilities - pool, sauna and hot tub were great- the kids enjoyed a night there, they were very strict about jumping in the pool.
The games room was good- there were plenty of arcades if you wanted to play.
The shuttle bus was fine. You needed to make sure you booked and was on the ball with it- otherwise all the slots got filled up pretty quick and with 10 people you couldn’t leave it till last minute.
The manager offered us a discount if we came back and booked directly through them - which is good, but if we came back we might look at staying somewhere More central. The kids could have done with a little break during skiing to chill out so would have been nice to have the opportunity to go and chill out during the day.
Family traveller
Comment: 17 Mar 2022
Stayed in: Feb 2022
Great value, comfortable spot
We stayed in half term, Feb 2022, party of 9, 2 families, chalet Katserina. Shuttle bus reliable, just need to ensure you are booked on, on site restaurant a bit hit and miss on quality but friendly staff and nice vibe- we ate there 3 times.
Chalet itself had stunning views to the mountains and really clean and well equipped but marked down for living room furniture- only 2 small couches- needed at least one more for comfort. Also beds were very creaky!
The staff on the complex were all really helpful- thank you! Used the pool and sauna twice.
Chalet itself had stunning views to the mountains and really clean and well equipped but marked down for living room furniture- only 2 small couches- needed at least one more for comfort. Also beds were very creaky!
The staff on the complex were all really helpful- thank you! Used the pool and sauna twice.
Family traveller
Comment: 21 Feb 2020
Stayed in: Feb 2020
Apartments not up to scratch
Apartments are an average size for two people. We booked for 4, 2 adults and 2 children. The children’s bed turned out to be a sofa bed with a mattress no thicker than an inch that neither of them would sleep on. So we all had to squash into a small double bed. Not ideal for anyone. The apartments only accommodate for 2 people so only 2 plates etc so to eat in we had to share or take turns washing up in between. There is not anywhere to hang wet clothing, not even any hooks apart from 2 for towels on the bathroom door. There is no safe for any belongings to be kept secure.
The bathroom drains often smell very badly on a daily basis.
The pool is heated but feels pretty cold and is one depth all over, far too deep for my young kids to play in without clinging onto myself and my wife the entire time.
The hotel itself is clean and staff are friendly and helpful. The bus drivers to and from the hotel don’t speak any English and aren’t particularly helpful and are often flippant about timings.
Overall I think the place could do with an update with some thought into the needs of the guests.
The bathroom drains often smell very badly on a daily basis.
The pool is heated but feels pretty cold and is one depth all over, far too deep for my young kids to play in without clinging onto myself and my wife the entire time.
The hotel itself is clean and staff are friendly and helpful. The bus drivers to and from the hotel don’t speak any English and aren’t particularly helpful and are often flippant about timings.
Overall I think the place could do with an update with some thought into the needs of the guests.
Hotel response
Comment: 29 Oct 2020
Sorry to hear that you did not think the apartment was big enough for you. You booked a 1 bedroom apartment which is one of the smallest apartments we have and is generally for 2 people but can sleep up to 4 people if you want to use a sofa-bed. You could have booked any of our bigger apartments (2 bedroom, 3 bedroom or 4 bedroom) but they are more expensive of course.
The pool is heated to the recommended temperature of 29-30 degrees and is regulated by a thermostat. Kids must be supervised at all times in the pool area.
Our shuttle bus drivers have a basic level of English but unfortunately it can be very difficult to find drivers in the area with a good command of the English language.
These apartments are all privately owned and are decorated & furnished according to owner's tastes so each apartment varies a little. If you book with us directly and let us know if you have any specific requirements for an apartment we would be happy to help and offer you the most suitable apartment or chalet for your stay.
The pool is heated to the recommended temperature of 29-30 degrees and is regulated by a thermostat. Kids must be supervised at all times in the pool area.
Our shuttle bus drivers have a basic level of English but unfortunately it can be very difficult to find drivers in the area with a good command of the English language.
These apartments are all privately owned and are decorated & furnished according to owner's tastes so each apartment varies a little. If you book with us directly and let us know if you have any specific requirements for an apartment we would be happy to help and offer you the most suitable apartment or chalet for your stay.
Very good location
Bialata Poliana, Samokov, 2010, Bulgaria|7.58 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
10:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
2 years old and under
Free
Pets not allowed
Please inform Chamkoria Chalets in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Swimming pool #1 is closed from Wed 01 Apr 2026 until Wed 16 Dec 2026 Swimming pool #1 is closed from Tue 19 May 2026 until Wed 16 Dec 2026 White Meadow is closed from Wed 01 Apr 2026 until Wed 16 Dec 2026 White Meadow is closed from Tue 19 May 2026 until Wed 16 Dec 2026 Bar is closed from Wed 01 Apr 2026 until Wed 16 Dec 2026 Sauna is closed from Wed 01 Apr 2026 until Wed 16 Dec 2026 A damage deposit of EUR 102 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property. Please note that the restaurant and the spa are only open from 17 December until 31 March every year.
This hotel accepts the following payment methods:
Cash
Chamkoria Chalets: FAQs
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