Elk + Avenue Hotel
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Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 11:00 |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Front desk 24 hour
Restaurant
Non-smoking
More about Elk + Avenue Hotel
Elk + Avenue Hotel
Offering a sauna and a hot tub, Elk + Avenue Hotel features guest rooms with a flat-screen TV and an iPod docking station. Free WiFi is available. Banff Gondola is 4 km away. A mini refrigerator is included in each room at this hotel.
Reviews from 
Anonymous traveller
Comment: 31 Jul 2026
Stayed in: Jul 2026
Our room was very clean, great, comfortable beds, clean bathroom.
Had a great coffee shop, restaurant and gift shop with help with excursions located on site!
Parking was cheap and easy as well!
Great location in downtown!
Had a great coffee shop, restaurant and gift shop with help with excursions located on site!
Parking was cheap and easy as well!
Great location in downtown!
Couple
Comment: 10 Aug 2026
Overpriced and over rated.
While high demand for a hotel in Banff during the summer dictates the price, there is little justification for such lousy service and a neglected property. It kills me to have to grossly overpay for rooms with no bathroom fans because the hotel “wants to be environmentally friendly”. This is nonsensical and is an easy excuse to avoid the necessary upgrades to get this hotel to earn even its mediocre three stars. But it did offer to sell to its guests non existent bathrobes (Maybe the attached pic shows where all the bathrobes went to). In addition to dated and poorly furnished rooms was a shower that didn’t work. When the room wasn’t cleaned, it was blamed on the door “make-up-the-room” hangar that “frequently turn around” to “do not make up the room”, according to hotel staff. More likely the plumber switched it around when he/ she was fixing the broken shower. Then the handset in the phone didn’t work because it had been unplugged. This hotel clearly needs new management.
Hotel response
Comment: 13 Aug 2026
Dear Susan,
Thank you for sharing your feedback. We understand your frustration, particularly when several aspects of your stay did not meet the standard you expected or the standard we aim to provide.
We acknowledge the concerns you raised regarding the bathroom ventilation, the non-functioning shower, the room telephone, housekeeping, and the condition and presentation of the property. These are not details we take lightly, and we recognize that having multiple issues during one stay can significantly affect the overall experience.
Regarding the bathroom fans, our approach is based on the building’s environmental and operational considerations; however, we understand that this does not lessen the importance of ensuring adequate ventilation and guest comfort. We are also disappointed that the shower and telephone were not functioning properly and that these concerns were not identified and resolved before or during your stay.
We take particular note of your comments regarding the housekeeping signage and the communication you received from our team. Regardless of the cause, we should have ensured that your room was properly serviced and that the situation was handled clearly and professionally.
We appreciate you bringing these concerns to our attention. While we may not agree with every characterization of our property, we do agree that the issues you experienced fell short of the level of service and upkeep we expect from our team. Your feedback will be shared with the appropriate departments as we continue addressing maintenance, housekeeping, and guest-service standards.
We are committed to improving the areas within our control and ensuring that our guests receive a more consistent experience from arrival through departure.
Sincerely,
Anthonette
Front Office Manager
Thank you for sharing your feedback. We understand your frustration, particularly when several aspects of your stay did not meet the standard you expected or the standard we aim to provide.
We acknowledge the concerns you raised regarding the bathroom ventilation, the non-functioning shower, the room telephone, housekeeping, and the condition and presentation of the property. These are not details we take lightly, and we recognize that having multiple issues during one stay can significantly affect the overall experience.
Regarding the bathroom fans, our approach is based on the building’s environmental and operational considerations; however, we understand that this does not lessen the importance of ensuring adequate ventilation and guest comfort. We are also disappointed that the shower and telephone were not functioning properly and that these concerns were not identified and resolved before or during your stay.
We take particular note of your comments regarding the housekeeping signage and the communication you received from our team. Regardless of the cause, we should have ensured that your room was properly serviced and that the situation was handled clearly and professionally.
We appreciate you bringing these concerns to our attention. While we may not agree with every characterization of our property, we do agree that the issues you experienced fell short of the level of service and upkeep we expect from our team. Your feedback will be shared with the appropriate departments as we continue addressing maintenance, housekeeping, and guest-service standards.
We are committed to improving the areas within our control and ensuring that our guests receive a more consistent experience from arrival through departure.
Sincerely,
Anthonette
Front Office Manager
Family traveller
Comment: 8 Aug 2026
Feeling Ripped-off
One star for POOR HOSPITALITY. I booked one night for my husband and I. He got Covid so I had to cancel our travel. I canceled more that 3 days (over 36 hours) ahead of our reservation. Because we booked through Booking.com - they bounced us to them. Then Booking.com bounced us back to Elk + Avenue. Back and forth - I was confused about who was in charge. I called, emailed and begged for a refund or hotel credit - but no one would help me. They had more than enough time to re-book our room and lost no money at all. But they both lost my business. I am still trying to re-coop my $437.00.
Hotel response
Comment: 9 Aug 2026
Dear Global651226,
Thank you for taking the time to share your experience, and we are very sorry to hear that your husband became ill. We hope he has made a full recovery.
We understand how frustrating this situation must have been. Reservations made through third-party booking platforms are subject to the provider's booking and cancellation policies. In many cases, these reservations are prepaid, meaning the payment is processed and collected directly by the third-party provider rather than the hotel. As a result, the refund is not issued by the hotel, and we are unfortunately unable to process it directly. We believe our team had explained this during your previous conversations, though we understand it can still be confusing and frustrating when working between the hotel and a third-party booking provider.
We appreciate your feedback and hope this helps clarify why the refund process must be handled through the third-party provider.
Warm Regards,
Anthonette
Front Office Manager
Thank you for taking the time to share your experience, and we are very sorry to hear that your husband became ill. We hope he has made a full recovery.
We understand how frustrating this situation must have been. Reservations made through third-party booking platforms are subject to the provider's booking and cancellation policies. In many cases, these reservations are prepaid, meaning the payment is processed and collected directly by the third-party provider rather than the hotel. As a result, the refund is not issued by the hotel, and we are unfortunately unable to process it directly. We believe our team had explained this during your previous conversations, though we understand it can still be confusing and frustrating when working between the hotel and a third-party booking provider.
We appreciate your feedback and hope this helps clarify why the refund process must be handled through the third-party provider.
Warm Regards,
Anthonette
Front Office Manager
Couple
Comment: 6 Aug 2026
Rooms need modernised
From the outside this hotel looks lovely. It is located a few minutes walk to the centre of Banff. Restaurant is amazing, great food. Coffee shop attached to hotel. Reception area is nice.
Rooms - wow these need modernised, our curtains had holes in them, carpet was horrible, furniture was outdated and counter top was all cracked. Only chair was an uncomfortable red plastic one.
Bathroom was clean but on our last night we had no water in the shower for over an hour.
Would I stay here again? Probably not.
Rooms - wow these need modernised, our curtains had holes in them, carpet was horrible, furniture was outdated and counter top was all cracked. Only chair was an uncomfortable red plastic one.
Bathroom was clean but on our last night we had no water in the shower for over an hour.
Would I stay here again? Probably not.
Hotel response
Comment: 7 Aug 2026
Dear Wendy,
Thank you for taking the time to share your feedback. We are so glad you enjoyed our restaurant, coffee shop, and convenient location. We're sorry to hear that parts of your stay didn't meet your expectations, particularly your guest room and the temporary water interruption. We truly appreciate your comments, as they help us continue improving, and we hope to have the opportunity to welcome you back for a more enjoyable stay.
Warm Regards,
Anthonette
Front Office Manager
Thank you for taking the time to share your feedback. We are so glad you enjoyed our restaurant, coffee shop, and convenient location. We're sorry to hear that parts of your stay didn't meet your expectations, particularly your guest room and the temporary water interruption. We truly appreciate your comments, as they help us continue improving, and we hope to have the opportunity to welcome you back for a more enjoyable stay.
Warm Regards,
Anthonette
Front Office Manager
Couple
UK
Comment: 29 Jul 2026
Average
We had a nice stay at Elk + Avenue, the staffs were all friendly and welcoming.
The lobby and restaurant/bar are fresh and new, but the room was a bit run down with things not working (phone & iron) and the carpet was stained.
On the positive side, the room was spacious, fridge worked well, comfy bed and nice pillows. You’re very close and to bars/restaurants so no long walks.
This is an ok hotel for a few nights, but the rooms could do with a refresh.
The lobby and restaurant/bar are fresh and new, but the room was a bit run down with things not working (phone & iron) and the carpet was stained.
On the positive side, the room was spacious, fridge worked well, comfy bed and nice pillows. You’re very close and to bars/restaurants so no long walks.
This is an ok hotel for a few nights, but the rooms could do with a refresh.
Hotel response
Comment: 31 Jul 2026
Dear JXR_UK,
Thank you for taking the time to share your experience with us. We are delighted to hear you enjoyed our friendly and welcoming team, our refreshed lobby and restaurant, as well as the comfort of your room and our convenient location in the heart of Banff.
We also appreciate your honest feedback regarding the condition of your guest room. We sincerely apologize for the issues you experienced with the phone and iron, as well as the stained carpet. This is not the standard we strive to provide, and your comments have been shared with our maintenance and housekeeping teams for review and follow-up.
Guest feedback like yours is invaluable as we continue to invest in improving our property. We truly appreciate your balanced review and are grateful you chose to stay with us. We hope to have the opportunity to welcome you back and provide you with an even better experience on your next visit.
Warm Regards,
Anthonette
Front Office Manager
Thank you for taking the time to share your experience with us. We are delighted to hear you enjoyed our friendly and welcoming team, our refreshed lobby and restaurant, as well as the comfort of your room and our convenient location in the heart of Banff.
We also appreciate your honest feedback regarding the condition of your guest room. We sincerely apologize for the issues you experienced with the phone and iron, as well as the stained carpet. This is not the standard we strive to provide, and your comments have been shared with our maintenance and housekeeping teams for review and follow-up.
Guest feedback like yours is invaluable as we continue to invest in improving our property. We truly appreciate your balanced review and are grateful you chose to stay with us. We hope to have the opportunity to welcome you back and provide you with an even better experience on your next visit.
Warm Regards,
Anthonette
Front Office Manager
Excellent location
333 Banff Ave, Banff, T1L 1B1, Canada|0.23 km from city centre
Check in and check out
Check in from:
16:00
Check out before:
11:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets allowed with an extra charge
Breakfast available
Breakfast options
Vegetarian breakfast
Breakfast price
Please contact hotel for price information
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. The property offers paid underground parking with a limited number of spaces on a first-come, first-served basis and a vehicle height limit for entry of 1.85 metres. There is a $10/night fee for stays from October to May, and is included in stays from June to September. Our team is available to assist with any questions or concerns. Please note that when booking 10 or more rooms, group policies apply.
This hotel accepts the following payment methods:
Cash
Elk + Avenue Hotel: FAQs
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