SureStay Plus Hotel by Best Western Drumheller
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Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Front desk 24 hour
More about SureStay Plus Hotel by Best Western Drumheller
SureStay Plus Hotel by Best Western Drumheller
This Drumheller, Alberta hotel is just 5 minutes’ drive from Fossil World Discovery Centre. It features an indoor pool with hot tub, a to-go breakfast and pet-friendly rooms with free WiFi.
Reviews from 
Anonymous traveller
Comment: 30 Aug 2026
Stayed in: Aug 2026
We had a lovely trip. Would stay again. My kids loved the water slide and pool especially. Staff were very friendly.
Anonymous traveller
Comment: 29 Aug 2026
Stayed in: Jul 2026
Room was clean, friendly staff, good breakfast choices, sausages can be cooked better. Too expensive for this time of the year
Family traveller
Comment: 30 Jul 2026
Stayed in: Jul 2026
Awful experience
Yikes! Don’t even consider this place — our two night stay was a nightmare. Dilapidated 1950’s style, threadworn motel vibe. Water slide out of commission due to repairs, pool area unusable if you can’t stand the din of workmen and machinery, rooms not cleaned, belligerent front desk manager who loudly threatened to throw us out when we complained, then chased us down on the street to apologize for his unhinged outbursts. We were promised a refund for this mess, but it was cancelled the moment we left. We’ve often stayed at a Best Western, but man, this place is way below their usual standards. Try the Radisson next door instead.
Hotel response
Comment: 31 Jul 2026
Thank you for taking the time to share your feedback regarding your recent stay.
I'm very sorry to hear that your experience did not meet your expectations. I understand how disappointing it would have been to encounter renovation work during your visit, particularly with the water-slide being unavailable and work taking place around the pool area.
I was also concerned to read your comments regarding the condition of your room, the housekeeping, and your interaction with the front desk. Providing a welcoming atmosphere, courteous service, and a comfortable stay are priorities for me, and I'm sorry that your experience did not reflect those standards.
I would appreciate the opportunity to discuss your concerns with you directly. If you're willing, please contact me at your convenience so I can better understand what happened and address the concerns you raised.
Thank you again for taking the time to share your feedback. I appreciate the opportunity to learn from your experience and hope to hear from you.
I'm very sorry to hear that your experience did not meet your expectations. I understand how disappointing it would have been to encounter renovation work during your visit, particularly with the water-slide being unavailable and work taking place around the pool area.
I was also concerned to read your comments regarding the condition of your room, the housekeeping, and your interaction with the front desk. Providing a welcoming atmosphere, courteous service, and a comfortable stay are priorities for me, and I'm sorry that your experience did not reflect those standards.
I would appreciate the opportunity to discuss your concerns with you directly. If you're willing, please contact me at your convenience so I can better understand what happened and address the concerns you raised.
Thank you again for taking the time to share your feedback. I appreciate the opportunity to learn from your experience and hope to hear from you.
Family traveller
Comment: 26 Jul 2026
Stayed in: Jul 2026
Good Sleep
Walking distance to McDonald's and BostonPizza. Yummy continental breakfast, lots of options including green tea selection. Outdoor patio to eat at. Lovely fluffy pillows. Loved that we could access the room from outside. Mix of workers and families. The pool and waterslide were great but needed to be cleaned. The room was dated but comfortable.
Hotel response
Comment: 27 Jul 2026
Thank you for taking the time to share your feedback!
I'm glad to hear you enjoyed our convenient location, the breakfast selection, and the outdoor patio. It's also wonderful to know you found the pillows comfortable and appreciated the convenience of having direct outside access to your room.
I'm happy you enjoyed the pool and waterslide, and I appreciate your comments about the cleanliness of the pool area. I also appreciate your feedback about the room. While I'm glad you found it comfortable, your comments help me identify areas where I can continue to improve.
Thank you for choosing to stay with us. I truly appreciate your feedback and hope to welcome you back to SureStay Drumheller again soon!
I'm glad to hear you enjoyed our convenient location, the breakfast selection, and the outdoor patio. It's also wonderful to know you found the pillows comfortable and appreciated the convenience of having direct outside access to your room.
I'm happy you enjoyed the pool and waterslide, and I appreciate your comments about the cleanliness of the pool area. I also appreciate your feedback about the room. While I'm glad you found it comfortable, your comments help me identify areas where I can continue to improve.
Thank you for choosing to stay with us. I truly appreciate your feedback and hope to welcome you back to SureStay Drumheller again soon!
Family traveller
Comment: 3 Jul 2026
Stayed in: Jul 2026
Total dump
This hotel is a dump - no two ways about it. Our room was not cleaned. The furniture is from 1992. The curtains are tattered. The beds squeak. We came back to find our keys didn’t work and now we’re stuck in line behind several other people with similar complaints and one guy working the front desk. The waterside was broken during our stay. I was told they don’t have enough staff. It’s a complete disaster. Do not stay here!
Hotel response
Comment: 5 Jul 2026
Thank you for taking the time to share your feedback.
I'm very sorry to hear about your experience and the number of issues you encountered during your stay, including the room condition, housekeeping concerns, key access problems, and the wait at the front desk. I also understand how disappointing it must have been to find the waterslide out of service during your visit.
This is not the standard of experience we aim to provide, and I can appreciate how frustrating this all would have felt, especially when several things went wrong at once. I appreciate you bringing these concerns forward, as feedback like this helps me understand where urgent attention is needed.
Thank you again for your honesty, and I'm truly sorry your stay did not meet expectations.
I'm very sorry to hear about your experience and the number of issues you encountered during your stay, including the room condition, housekeeping concerns, key access problems, and the wait at the front desk. I also understand how disappointing it must have been to find the waterslide out of service during your visit.
This is not the standard of experience we aim to provide, and I can appreciate how frustrating this all would have felt, especially when several things went wrong at once. I appreciate you bringing these concerns forward, as feedback like this helps me understand where urgent attention is needed.
Thank you again for your honesty, and I'm truly sorry your stay did not meet expectations.
Very good location
680 2 St SE Unit 800, Drumheller, T0J 0Y0, Canada|0.92 km from city centre
Check in and check out
Check in from:
16:00
Check out before:
11:00
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.
SureStay Plus Hotel by Best Western Drumheller: FAQs
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