La Secousse
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets allowed with an extra charge |
Amenities
More about La Secousse
La Secousse
La Secousse has a garden, shared lounge, a terrace and restaurant in La Malbaie. Among the facilities at this property are a shared kitchen and room service, along with free WiFi throughout the property.
Comment: 14 Jul 2026
Stayed in: Jul 2026
Comment: 9 Nov 2025
Stayed in: Oct 2025
Disappointing and concerning response from hostel staff
Concerning the handling of a bedbug infestation:
After our first night, we awoke with multiple bites and immediately informed the staff. Our concerns were dismissed, and no inspection or action was taken. After the second night, the problem worsened, with additional bites appearing. Despite raising the issue repeatedly, we were met with deflection and inappropriate comments such as:
“Do not tell anyone.”
“Why are you checking your bed—you’re supposed to be enjoying your vacation.”
Complaints about having to manage staff.
“You brought in the bedbugs.”
These responses were deeply unprofessional. At a minimum, staff should have immediately inspected the premises and taken urgent steps to control the problem. While I understand that bedbugs can appear unexpectedly and are not necessarily within a hostel’s control, the way the situation was handled is entirely within your responsibility. Dismissing guest concerns and delaying inspection for over 36 hours—until after we had checked out—falls far below acceptable standards of hygiene, management, and customer care. The staff's inaction, dismissal, and lack of urgency over our concern also suggests that they may have known about the issue beforehand and chosen to accept new guests anyway.
This inaction not only jeopardized current guests but also future visitors. Only after our departure did the staff confirm finding multiple bugs, further demonstrating the lack of timely intervention. The way this situation was handled raises serious concern that appropriate measures may not be in place to ensure that current and future guests are protected from exposure to the infestation to the best of the hostel’s ability.
It is unfortunate, as the hostel itself is a beautiful space in an excellent location with great amenities. However, these positives are overshadowed when such a basic issue of cleanliness and guest safety is handled so poorly.
Comment: 21 Jul 2026
Stayed in: Jul 2026
Comment: 27 Jul 2025
Stayed in: Jul 2025
Comment: 26 Sep 2025
Stayed in: Sep 2025
Excellent location
435 Rue St-Etienne, La Malbaie, G5A 1R9, Canada|0.7 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.