Sheraton Ottawa Hotel

Name: Sheraton Ottawa Hotel
Address: 150 Albert St, Ottawa, K1P 5G2, Canada, Ottawa, Ontario, K1P 5G2, Canada

+ 85

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Fast facts

Check in from:	15:00
Check out before:	12:00
Breakfast	Breakfast available
Pets	Pets allowed with an extra charge
Children	Children are welcome at this hotel

Amenities

View all

Wi-Fi

Parking

Air conditioning

Fitness centre

Front desk 24 hour

Restaurant

More about Sheraton Ottawa Hotel

Sheraton Ottawa Hotel

Near attractions such as Parliament Hill and ByWard Market, this downtown location offers comfortable guestrooms and convenient on-site dining options.

Reviews from

Mentioned by travellers

Anonymous traveller

Comment: 12 Jul 2026

Stayed in: Jul 2026

Good location, short walk to parliment and other sights in central Ottawa. Valet parking, but possible to find other options nearby.

Business traveller

Comment: 19 May 2026

Stayed in: May 2026

Bad bad bad. Run.

Very poor experience. We were able to get our room immediately, so no issues checking in. However, most everything after that was pretty poor. They advertise having king beds or double beds. We paid for the king bed, but upon going to the room, we find out that it is 'standard' king, meaning almost a queen size bed. Not what we thought we paid for. The room's door was not fully closed at the bottom, probably because the floor itself was not straight. They decided to just install the door as is, and leave the bottom of it as is. As a result, every little noise in the hallway was in the room, no privacy.
We immediately reported it, were told it would be fixed or we would be moved to another room the next day, which never happened.
For the breakfast, they were understaffed, leaving people waiting to be seated while the diner was completely empty (with many tables simply waiting to be cleaned so that people can be seated), people fending for themselves, grabbing coffee from the server's area etc. Overall, there are much better places in Ottawa, and unless every other hotel is fully book, you should never consider this place.
Also: their shampoo, conditioner etc. has a heavy male-centric smell. I am not used to such strong smell that is not flowery (it was like putting after shave all over me). Almost induced a mini-migraine. For women not used to that, it can be a bother.

Hotel response

Comment: 20 May 2026

Thank you for sharing your experience with us. We're sorry to hear about the challenges you faced during your stay. We understand how disappointing it must have been to find the bed size different from what you expected. Your feedback regarding the room door and the noise is very concerning, and we apologize for the inconvenience it caused. It’s also disappointing to hear about the breakfast service delay and the issues with the bath products. We clearly missed the mark during your visit. Your feedback is valuable in helping us improve.
Thank you for your time and feedback.

Anonymous traveller

Comment: 10 Jul 2026

Stayed in: Jul 2026

It was a horrible experience for our family. The check-in staff and staff in restaurant were nice and polite, apart from this, this hotel just did not fulfill the expectation on Sheraton brand. First, we arrived at the hotel at after 5pm, but the rooms were still not ready to check-in; the staff offered free breakfast for compensation. Next, when we came back to the hotel at night time and prepare to take a bath, there was no hot water supply in the entire hotel, we called the service hotline for help, the staff just replied there was a technical issue, and nothing they can do. We were a family with >80 elderly and a 8 years old kid, since it was quite late already, we cannot find another hotel at that time, the staff just did not provide any help or solution to the issue, we can only took a quick shower. We chose Sheraton hotel since it is a well-known hotel brand, it was ridiculous that this kind of issue happened and there was no solution for the guest. Really feel disappointed with Marriott hotel brand, will not choose any of the brand under Marriott from now on.

Family traveller

Comment: 5 Jul 2026

Stayed in: Jul 2026

Average hotel and price too high

We didn't get the room that we booked, as we were told all the rooms were full. Not happy with the room that we had and not worth paying $300 for a night.
The breakfast and staff are good.

Hotel response

Comment: 8 Jul 2026

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience of not receiving the room you originally booked. While it is always our intention to provide the accommodations our guests expect, it seems we fell short during your stay. We are glad to hear that you enjoyed our breakfast and found our staff to be pleasant. Your feedback is valuable to us as we strive to improve our services. Thank you once again for your understanding and for giving us the opportunity to address your concerns.

Couple

Comment: 20 Jun 2026

Stayed in: Jun 2026

Average hotel , do the job

Well situated in Ottawa
Very old fashioned rooms. Neads to be refurbished.
But large rooms .
Dirty Windows.
Breakfast is à la carte not a buffet but eggs are good especially egg Benedicte .
Reception staff was nice .

Hotel response

Comment: 24 Jun 2026

Thank you for taking the time to share your feedback. We're glad you appreciated the hotel's location, the spacious rooms, and the service provided by our reception team. We also hear your concerns regarding the room decor, window cleanliness, and preference for buffet-style breakfast. Your thoughts about the egg Benedict are noted as well. Your input is valuable, and we appreciate you helping us better understand your experience.

Excellent location

4.5

150 Albert St, Ottawa, K1P 5G2, Canada|0.57 km from city centre

Check in and check out

Check in from:

15:00

Check out before:

12:00

Good to know

Children

Children are welcome at this hotel

Extra beds

Please contact the hotel for details about adding extra beds.

Cots

2 years old and under

Free

Pets

Pets allowed with an extra charge

Breakfast

Breakfast available

Breakfast price

R 307 (≈CAD 26)/person

Breakfast times

06:30 - 10:30 from Monday to Friday, 07:00 - 11:00 from Saturday to Sunday

Important information from the hotel

In the event of an early departure, the property will charge you the full amount for your stay. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. The credit card used at the time of the booking must be presented by the cardholder at check-in. Due to renovations hotel indoor pool is currently out of service until further notice

Accepted payment methods

This hotel accepts the following payment methods:

Cash