Seven Oaks Hotel Regina, SureStay Collection by Best Western
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Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Front desk 24 hour
More about Seven Oaks Hotel Regina, SureStay Collection by Best Western
Seven Oaks Hotel Regina, SureStay Collection by Best Western
Conveniently located just minutes from downtown Regina, Saskatchewan, Seven Oaks Hotel Regina, SureStay Collection by Best Western is a pet friendly hotel that offers a variety of enjoyable amenities and services as well as spacious guestrooms.
Reviews from 
Group traveller
US
Comment: 18 Aug 2026
Stayed in: Aug 2026
Seven Oaks
Thanks Pranav. You were very friendly and helpful during the check in process. The restaurant you recommended was very good.
Hotel response
Comment: 19 Aug 2026
Thank you for taking the time to review! We are so happy to hear you had a great experience with Pranav. Our entire team at the Seven Oaks Hotel strives to offer a memorable experience to our guests, and your comment is a great reward for us. We hope to have the pleasure of welcoming you again very soon!
Family traveller
CA
Comment: 24 Jul 2026
Stayed in: Jul 2026
Would Not Stay Again – Serious Cleanliness and Maintenance Concerns
I would not stay at the Seven Oaks Hotel Regina, SureStay Collection by Best Western again.
We had to change rooms shortly after arriving because our first room was not properly cleaned. There was hair and lint in the sink and bathtub, the floors were dirty, and the room showed significant wear. Around the base of the bed, old damaged carpeting appeared to have been covered with material rather than properly replaced.
The second room was somewhat better, but there was still hair and lint in the bathtub, sinks and on the bathroom floor. There were also remnants of old party decorations stuck in the corners near the ceiling and the room had a distinct mildew smell.
Throughout the night, an extremely loud mechanical/vent release occurred approximately every 10–20 minutes. The front desk explained that it was related to the air-conditioning system. The noise was sudden and loud enough to wake me repeatedly, and between that and guests yelling in nearby rooms, I did not sleep that night.
The pool and waterslide were the main reason we chose this hotel, and unfortunately this was the most concerning part of our stay. My children tried the waterslide once and did not want to use it again. The surface was badly peeling in places and scratched their backs as they went down. The slide felt unstable to them, and the stairs leading up to it were visibly deteriorated.
The pool area overall appeared to be in significant disrepair. There was extensive rust and deterioration around the overhead ventilation and ductwork, peeling and damaged surfaces, and heavily worn stairs. The carpeting near the bottom of the stairs had a strong odour of dampness and urine, and the pool area itself had a very unpleasant smell.
I understand the hotel is undergoing renovations, but this was not simply an older hotel in need of updating or a minor inconvenience caused by construction. In my opinion, some areas were in such poor condition that they should have been closed, properly cleaned and fully renovated before continuing to be made available to paying guests. Patchwork or cosmetic repairs do not address the underlying condition of the property.
I raised my concerns with the hotel and was given a 25% discount. While I appreciate that they acknowledged there were problems, I do not feel that was an adequate resolution. We encountered cleanliness issues in two separate rooms, a persistent mildew smell, I was unable to sleep because of the repeated mechanical noise, and the pool and waterslide we specifically chose the hotel for were in extremely poor condition.
Given the overall experience, I believe a full refund would have been more appropriate.
Based on the cleanliness, maintenance, overnight noise and particularly the condition of the pool and waterslide area, I cannot recommend this hotel in its current condition and would not stay here again.
We had to change rooms shortly after arriving because our first room was not properly cleaned. There was hair and lint in the sink and bathtub, the floors were dirty, and the room showed significant wear. Around the base of the bed, old damaged carpeting appeared to have been covered with material rather than properly replaced.
The second room was somewhat better, but there was still hair and lint in the bathtub, sinks and on the bathroom floor. There were also remnants of old party decorations stuck in the corners near the ceiling and the room had a distinct mildew smell.
Throughout the night, an extremely loud mechanical/vent release occurred approximately every 10–20 minutes. The front desk explained that it was related to the air-conditioning system. The noise was sudden and loud enough to wake me repeatedly, and between that and guests yelling in nearby rooms, I did not sleep that night.
The pool and waterslide were the main reason we chose this hotel, and unfortunately this was the most concerning part of our stay. My children tried the waterslide once and did not want to use it again. The surface was badly peeling in places and scratched their backs as they went down. The slide felt unstable to them, and the stairs leading up to it were visibly deteriorated.
The pool area overall appeared to be in significant disrepair. There was extensive rust and deterioration around the overhead ventilation and ductwork, peeling and damaged surfaces, and heavily worn stairs. The carpeting near the bottom of the stairs had a strong odour of dampness and urine, and the pool area itself had a very unpleasant smell.
I understand the hotel is undergoing renovations, but this was not simply an older hotel in need of updating or a minor inconvenience caused by construction. In my opinion, some areas were in such poor condition that they should have been closed, properly cleaned and fully renovated before continuing to be made available to paying guests. Patchwork or cosmetic repairs do not address the underlying condition of the property.
I raised my concerns with the hotel and was given a 25% discount. While I appreciate that they acknowledged there were problems, I do not feel that was an adequate resolution. We encountered cleanliness issues in two separate rooms, a persistent mildew smell, I was unable to sleep because of the repeated mechanical noise, and the pool and waterslide we specifically chose the hotel for were in extremely poor condition.
Given the overall experience, I believe a full refund would have been more appropriate.
Based on the cleanliness, maintenance, overnight noise and particularly the condition of the pool and waterslide area, I cannot recommend this hotel in its current condition and would not stay here again.
Hotel response
Comment: 24 Jul 2026
Thank you for taking the time to review. We are aware that this was discussed with you and the manager privately and a discount was agreed upon.
Anonymous traveller
Comment: 12 Sep 2026
Stayed in: Aug 2026
Decent stay for the price, the area of town is awful. There was swat police there when we arrived, so that isn’t great. Then the hotel double charged our credit card 2 days after we checked out and argued with us about it. Credit card company couldn’t do anything about it while “pending” for 4 days - considering it was a 4 night stay it was a decent amount and absolutely unnecessary considering the property was paid in full at check-in.
Anonymous traveller
Comment: 1 Sep 2026
Stayed in: Aug 2026
The lady at the front desk was very abrupt, not at all friendly. We tried to check-in at 3:00, so we could go to the 5:00 o'clock Rider game, she stated our room was not available, yet we saw other Rider fans getting checked-in without issue at that same time.(we spoke to some of them). Sunday morning with the rain, it was leaking into our room by the window. Restaurant got closed due to rain leaking in the kitchen from what we were told. This place needs alot of renovations. Will not stay at this hotel again.
Anonymous traveller
Comment: 30 Aug 2026
Stayed in: Aug 2026
It's was alright. Had plumbing issues. All ATMs were down. Just annoyances but good place for quiet. Pool was good, but they don't let you know about 30 min cleaning so leaving was a problem with the kids.
Very good location
777 Albert Street, Regina, S4R 2P6, Canada|1.46 km from city centre
Check in and check out
Check in from:
16:00
Check out before:
11:00
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.
Seven Oaks Hotel Regina, SureStay Collection by Best Western: FAQs
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