The St. Regis Toronto
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Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa
More about The St. Regis Toronto
The St. Regis Toronto
Recently awarded with Double Five Stars by Forbes, The St. Regis Toronto is redefining the standard for five-star luxury in downtown Toronto, Canada. Soaring 65-stories above Canada’s international enclave for business and culture, The St.
Reviews from 
Family traveller
Comment: 8 Jul 2026
Stayed in: Jul 2026
St Regis Toronto is a don't miss!!!
We loved everything about the St Regis Toronto. From the efficient, kind and helpful people at the front desk, to Paolo and Neil at the concierge desk, to Ece at Louis Louis, and skilled and helpful waitperson Arta, we were always well taken care of. Great location, well appointed and well serviced rooms, and consistently fine service! We couldn't be happier to recommend St Regis Toronto for your stay.
Couple
Comment: 21 Jul 2026
Unfortunate rating for a brand we love
We love St Regis and this was our first time at this location. It's beautifully ornate and the location was great. Having said that, we were terribly disappointed in their handling of the temperature issue in our suite. The bedroom was very hot and we asked for a fan and attempted to service the unit. For 4 nights, we slept uncomfortably due the room temperature. We also ordered room service that was subpar and we didn't eat it. When we checked out, we were told the manager wanted to speak with us, but was unavailable. We were assured that they would contact us and send the folio by email. We never received it nor a call from the manager. We've called three times and left messages to no avail, and we checked out June 29th. For an organization that prides itself on service, this one missed the bar.
Business traveller
Comment: 19 Jun 2026
Stayed in: Jun 2026
Terrifying and unprofessional - don’t visit if you’re a Business Executive
Booked 4 rooms, pre-paid under my name.
St Regis Check-in refused to have a top customers check in even after I confirmed within Agoda immediately, even after I complied send out of the airplane a email confirmation… named all my customers, still refused , because I used another email address. Imagine, the booking ID is there, the booking confirmation is there and email confirmation and St Regis management refuses my customers to check-in.
This is the most embarrassing Hotel and situation.
I can only ask and warn you of this completely incapable and incompetent Management Team at the St Regis. Once and never again. No apology can make up for this Desaster.
St Regis Check-in refused to have a top customers check in even after I confirmed within Agoda immediately, even after I complied send out of the airplane a email confirmation… named all my customers, still refused , because I used another email address. Imagine, the booking ID is there, the booking confirmation is there and email confirmation and St Regis management refuses my customers to check-in.
This is the most embarrassing Hotel and situation.
I can only ask and warn you of this completely incapable and incompetent Management Team at the St Regis. Once and never again. No apology can make up for this Desaster.
Hotel response
Comment: 29 Jun 2026
Dear Valued Guest,
Thank you for sharing your feedback. We are truly sorry to hear that your stay did not reflect the high standards we strive to provide.
Could you kindly share your name and reservation number with us via email at andrea.nizzola@stregis.com?
Our Hotel Manager, Andrea Nizzola, will reach out to you directly. We would love to hear more about your experiences.
Sincerely,
Andrea Nizzola, Hotel Manager
Thank you for sharing your feedback. We are truly sorry to hear that your stay did not reflect the high standards we strive to provide.
Could you kindly share your name and reservation number with us via email at andrea.nizzola@stregis.com?
Our Hotel Manager, Andrea Nizzola, will reach out to you directly. We would love to hear more about your experiences.
Sincerely,
Andrea Nizzola, Hotel Manager
Business traveller
Comment: 9 Jun 2026
Stayed in: Jun 2026
Exceptional Service and a First-Class Experience ⭐⭐⭐⭐⭐
Amazing experience. The staff are incredible—professional, welcoming, and attentive from start to finish. A special shoutout to Mark at the front desk, who went above and beyond to make us feel welcome and ensure everything ran smoothly. The service throughout the hotel was top-notch, and the overall experience exceeded expectations. Highly recommend and look forward to returning.
Business traveller
IE
Comment: 10 May 2026
Stayed in: May 2026
Awful experience, a motel would do better
Terrible experience since I have checked in. I am here with a group of business people and since I checked in, it’s been one thing after another. They didn’t inform me or butler services I could avail of, I had to find out from a colleague. Turn down was poor at best -turning down a room is NOT providing a glass and bottle of water at the bed. They didn’t even provide fresh towels. Furthermore, my room wasn’t cleaned today when I returned at 3pm. I sent items for pressing and requested one tonight - as I have a 4am start in the morning. I was then informed that I ‘only had a red dress’ in for pressing and nothing else, even though it was a cami that I requested from three separate staff members. Yes, three different people. I had to go to reception and retrieve my clothes, where I was met with rudeness and a threat that they would not retrieve my clothes until I reminded that’s called theft.
I have spoken to two managers and have zero confidence in this hotel. The team do not communicate.
I am here another six nights and I’m dreading it. A three star hotel would do better. Awful experience.
I have spoken to two managers and have zero confidence in this hotel. The team do not communicate.
I am here another six nights and I’m dreading it. A three star hotel would do better. Awful experience.
Hotel response
Comment: 14 May 2026
Dear Valued Guest,
Thank you for taking the time to share your feedback regarding your ongoing stay with us. I was very sorry to learn about the challenges you have experienced thus far, as this is certainly not the level of service or impression we want any guest to leave with.
I completely understand your frustration regarding the lack of communication surrounding Butler Services, the inconsistencies with housekeeping and turndown service, as well as the experience surrounding your pressing request the evening prior. Most concerning of all is that these interactions have left you feeling unsupported and disappointed in the hotel overall.
I would truly appreciate the opportunity to connect with you personally when you return to the hotel this evening, so I may better understand your experience firsthand and work with the team to ensure the remainder of your stay is far more seamless and comfortable. Please feel free to let me know a convenient time that works best for you.
Thank you again for bringing this to my attention. I sincerely hope we have the opportunity to restore your confidence during the remainder of your stay with us.
Sincerely,
Chaitanya Tuli
Director of Rooms
Thank you for taking the time to share your feedback regarding your ongoing stay with us. I was very sorry to learn about the challenges you have experienced thus far, as this is certainly not the level of service or impression we want any guest to leave with.
I completely understand your frustration regarding the lack of communication surrounding Butler Services, the inconsistencies with housekeeping and turndown service, as well as the experience surrounding your pressing request the evening prior. Most concerning of all is that these interactions have left you feeling unsupported and disappointed in the hotel overall.
I would truly appreciate the opportunity to connect with you personally when you return to the hotel this evening, so I may better understand your experience firsthand and work with the team to ensure the remainder of your stay is far more seamless and comfortable. Please feel free to let me know a convenient time that works best for you.
Thank you again for bringing this to my attention. I sincerely hope we have the opportunity to restore your confidence during the remainder of your stay with us.
Sincerely,
Chaitanya Tuli
Director of Rooms
Excellent location
325 Bay Street, Yonge-Bay Corridor, Toronto, M5H 4G3, Canada|0.38 km from city centre
Check in and check out
Check in from:
16:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
All ages
R 583 (CAD50) per person per night
Please contact the hotel for details about adding a cot.
Pets allowed with an extra charge
Breakfast available
Breakfast options
Western breakfast
Breakfast price
R 373 (≈CAD 32)/person
Breakfast times
07:00 - 11:00 from Monday to Friday
In the event of an early departure, the property will charge you the full amount for your stay.
This hotel accepts the following payment methods:
Cash
UnionPay QuickPass
The St. Regis Toronto: FAQs
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