The Westin Harbour Castle, Toronto
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed free of charge |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa
More about The Westin Harbour Castle, Toronto
The Westin Harbour Castle, Toronto
This large, 4-star hotel offers well-appointed, luxurious accommodation with select rooms boasting views of Lake Ontario and Toronto’s spectacular city skyline. It boasts an indoor pool, roof-top tennis courts and fitness centre.
Reviews from 
Business traveller
Comment: 27 Jul 2026
the beds.....
I stayed at the Westin while working at an event at the Metro Toronto Convention Center. I found the hotel to be clean, comfortable, and conveniently located near numerous attractions and restaurants in the downtown area. The beds were as comfortable as I've come to expect from Westin hotels, and the indoor pool and hot tub were a refreshing amenity after long workdays.
Family traveller
Comment: 22 Aug 2026
Stayed in: Aug 2026
Nice location, short on value.
It was just Ok. Pretty good location. Toronto has an indoor system that allows you to move between many buildings downtown called the PATH. You can access it across from the hotel. Very nice. We caught a water taxi across the harbor to Centre Island. Spent a lovely day there. We also had a nice view. My son enjoyed the pool.
Now the bad. First inside the room the bathroom smelled moldy. My wife determined it was the shower curtain (yes, this place has a bathtub for the shower). We called for a replacement. The worker who replaced it was adamant that it wasn’t the curtain but I asked her to replace it anyway. It was noticeably better. I mention this episode because the next day after housekeeping the smell was back. The curtain had been replaced again. Don’t know if it was intentional.
The room was also very damp. Everything had a slight dampness. Don’t know if this is typical but it wasn’t great.
In world where we just accept these things I was nonetheless irritated by the $23 glass of Prosecco. That money is certainly not going to hotel upkeep. The three pictures below were taken in our hall. At least there overnight, if not longer.
Now the bad. First inside the room the bathroom smelled moldy. My wife determined it was the shower curtain (yes, this place has a bathtub for the shower). We called for a replacement. The worker who replaced it was adamant that it wasn’t the curtain but I asked her to replace it anyway. It was noticeably better. I mention this episode because the next day after housekeeping the smell was back. The curtain had been replaced again. Don’t know if it was intentional.
The room was also very damp. Everything had a slight dampness. Don’t know if this is typical but it wasn’t great.
In world where we just accept these things I was nonetheless irritated by the $23 glass of Prosecco. That money is certainly not going to hotel upkeep. The three pictures below were taken in our hall. At least there overnight, if not longer.
Hotel response
Comment: 26 Aug 2026
You should not have had to deal with that guestroom condition. The recurring odor in the bathroom, even after the shower curtain was replaced, is disappointing and does not reflect the standard of comfort we aim to provide. We have addressed your concerns with the proper team. We appreciate your feedback as it helps us improve our services. On a positive note, we are happy you liked our wonderful location and the incredible views. It is also great that your son enjoyed relaxing at our indoor pool. We hope you and your family will consider giving us another chance to provide the restorative stay you deserve.
Be Well,
Mirza Zafar
Director of Food and Beverage
Be Well,
Mirza Zafar
Director of Food and Beverage
Family traveller
Comment: 1 Sep 2026
Stayed in: Aug 2026
Lacking Marriott standards
This isn’t our usual hotel in the area but we figured we’d give it a try.
We needed early check in and confirmed
twice via phone that we would be able to. When we arrived they said our room wasn’t ready and wouldn’t be for an over 4 hours. We’ve checked in at other places around 1pm many times as Elite members. They basically said there’s nothing they could do. We asked if we could switch to a different type of room and were also told no. Finally I said we need somewhere
To be able to get ready after a 5 hour drive with a family and they finally agreed to give access to the pool area which was better than nothing.
We checked into our room after 7pm and while the room was very spacious with an excellent view, it was certainly dark and drab and not up to date whatsoever. Additionally, the room was clean but definitely not spotless. You could see visible dust throughout and grime in the shower. We ordered room service and the cart remained in the hallway all weekend. Just overall this property doesn’t seem to live up to the Marriott standards people are accustomed to, especially for the astronomical prices.
A few positives were the bed was very comfortable and the hotel is in a good enough location. The hotel is also incredibly kid friendly with the arcade area, outdoor play space and a pool stocked with fun kids items. That we appreciated greatly.
We would not stay here again.
We needed early check in and confirmed
twice via phone that we would be able to. When we arrived they said our room wasn’t ready and wouldn’t be for an over 4 hours. We’ve checked in at other places around 1pm many times as Elite members. They basically said there’s nothing they could do. We asked if we could switch to a different type of room and were also told no. Finally I said we need somewhere
To be able to get ready after a 5 hour drive with a family and they finally agreed to give access to the pool area which was better than nothing.
We checked into our room after 7pm and while the room was very spacious with an excellent view, it was certainly dark and drab and not up to date whatsoever. Additionally, the room was clean but definitely not spotless. You could see visible dust throughout and grime in the shower. We ordered room service and the cart remained in the hallway all weekend. Just overall this property doesn’t seem to live up to the Marriott standards people are accustomed to, especially for the astronomical prices.
A few positives were the bed was very comfortable and the hotel is in a good enough location. The hotel is also incredibly kid friendly with the arcade area, outdoor play space and a pool stocked with fun kids items. That we appreciated greatly.
We would not stay here again.
Hotel response
Comment: 4 Sep 2026
We understand that a slower check-in process can be frustrating, and we apologize for the inconvenience this caused. We certainly know the disappointment you must have felt. We will take this up with the appropriate individuals to improve going forward. We also regret that you were not entirely satisfied with the quality and condition of our guestrooms. We are devoted to upholding elevated standards not only in our service but also in the overall feel of our hotel. As we look ahead, your feedback will be thoughtfully discussed with the appropriate individuals. On a brighter note, we are pleased you loved our signature Heavenly Bed® and prime location. It is also nice that you liked our kid-friendly atmosphere. We hope that you will consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel.
Be Well,
Mirza Zafar
Director of Food and Beverage
Be Well,
Mirza Zafar
Director of Food and Beverage
Anonymous traveller
Comment: 31 Aug 2026
Stayed in: Aug 2026
There were stains on the linens, carpets were dirty and the breakfast staff were very slow. Front desk staff pleasant and helpful. Pool and family fun zones are nice amenities.
Anonymous traveller
Comment: 31 Aug 2026
Stayed in: Aug 2026
This hotel was great. We got adjoining rooms for grandparents and daughter with 2 kids. The kids program was super and 5th floor area outside was very nice. would return.
Very good location
1 Harbour Square, St Lawrence-East Bayfront-The Islands, Toronto, M5J 1A6, Canada|1.39 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets allowed free of charge
Extra beds are available for an additional charge, depending on the size of the room.
The Westin Harbour Castle, Toronto: FAQs
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