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Refugia Chiloé

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Fast facts

Check in from:		15:00
Check out before:		11:00
Pets		Pets not allowed

Amenities

Wi-Fi
Parking
Airport shuttle
Pool
Spa
Front desk 24 hour

More about Refugia Chiloé

Refugia Chiloé

Offering all-inclusive packages, the multi-windowed Refugia Chiloé is located in Castro and has a great view of Pullao Bay. Free WiFi access is available and guests will find rooms with a spa bath. San José beach is just 100 metres away.

Reviews from
TripadvisorHotels.comExpedia
Mentioned by travellers
Family traveller

Comment: 6 Jan 2026

Stayed in: Dec 2025

Stunning architecture and setting, service needs work

Stunning architecture and setting set a high bar, but the service and dining were a bit off - staff felt unexperienced and often unable to explain policies on dinner pricing, etc. Our boat excursion on the hotel's boat was fantastic, with good guides (freelancers) and interesting sights - penguins, sea lions, dolphins a plenty, and the quaint churches and weathered houses of the nearby islands. I'm sure it's hard to get good staff in such a remote location, but they need to strive for better to match the accolades the hotel has received. Dining was a mixed bag - breakfast was nice, the dinners were very hit or miss (and pricing confusing for what could be ordered a la carte or by fixed menu), and the curanto evening was a real highlight that they handled really well.

Hotel response

Comment: 3 Mar 2026

Dear Guest, Thank you for your thoughtful feedback.
We are delighted that you enjoyed the architecture, setting, and especially the boat excursion experience. At the same time, we regret that aspects of our service and dining did not fully meet your expectations. Your comments have been shared with the team, as we are committed to continuous improvement.
We truly appreciate your observations and hope to welcome you again in the future.
With kindest regards
Couple

ES

Comment: 4 Apr 2026

Stayed in: Dec 2025

Paradise in Castro!

An extraordinary experience. Everything about Refugia Chiloé is 5 stars. Rooms, spaces, kitchen, equipment! Special mention to the room equipment: Mapi, Constance, Solange, Salvador, Angelo, Daniela. Also to the guides: Ivonne, Jessica, Pablo and Giovanna. As well as the ship's crew: Enrique, Francisco and Emilio! Awesome!
Anonymous traveller

Comment: 2 Mar 2026

Stayed in: Feb 2026

This was one of the best hotels I have ever stayed at and I have stayed in many 5 star hotels. From the staff, to the grounds, to the ameneties, this place is impeccable. We felt completely taken care of by the staff. The entire process was absolutely wonderful
Couple

Comment: 2 Dec 2025

Stayed in: Nov 2025

Rufugia Chiloe is Great . We will return .

The best and only really good place in the beautiful Island in Chiloe .
It’s pricey but wonderful team , service, fantastic breakfast , stunning rooms .
A unique lodge

Hotel response

Comment: 3 Mar 2026

Thank you very much for your kind words.
We are truly delighted to know that you enjoyed your experience with us. It means a great deal to receive such positive feedback.
We hope that the landscapes of Chiloé — the sea, the wind, and its unique culture — remain a special memory, and we look forward to welcoming you back in the future.
Couple

Comment: 17 Nov 2025

Stayed in: Nov 2025

Simple luxury

Fantastic in every way. Rooms are well appointed and have fantastic views across the bay. Staff are incredibly friendly and make you feel genuinely welcome. Food is absolutely superb, with fresh local ingredients. Activities are varied - we did kayaking, horse riding and a trip on the Williche. Spa was good too - very good massage. They even gave us a lunch bag for our onwards journey. I would not hesitate to return. It was important to us that the hotel was relaxed and didn’t feel pretentious

Hotel response

Comment: 3 Dec 2025

Dear Guest: Thank you for such an uplifting review — you have just summarized our dream itinerary: Kayaking, horseback riding, sailing on the Williche, delicious local cuisine, massages… you checked all the boxes.
And yes, we like our team too — they have a natural talent for making everyone feel at home and genuinely welcome.
We would be thrilled to welcome you back whenever you feel like another dose of Chiloé magic.
Warm regards,

Excellent location

4.8

San Jose Playa, Castro, 5700000, Chile|7.25 km from city centre

Check in and check out

Check in from:

15:00

Check out before:

11:00

Good to know

Pets

Pets not allowed

Important information about the city
Chilean citizens will be charged an additional 19% value added tax. Please note that foreign guests do not need to pay this tax if they show their passports, immigration cards (issued within the past 90 days), and a non-Chilean credit card.
Extra beds

Please contact the hotel for details about adding extra beds.

Refugia Chiloé: FAQs

Refugia Chiloé is 7.2 km away from Castro city centre.
Refugia Chiloé is in Castro, Chile and is 7.2 km away from Castro city centre.
At Refugia Chiloé you can check in from 15:00, and you'll need to check out before 11:00.
Yes, there is parking available at Refugia Chiloé.
Yes, Refugia Chiloé does have a restaurant.