Waldorf Astoria Chengdu
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
Waldorf Astoria Chengdu: reviews
Reviews from 
Business traveller
Comment: 19 Aug 2026
One of the Best Waldorf Astoria Properties We Have Stayed At
We had an excellent stay at Waldorf Astoria Chengdu and were genuinely impressed by the experience from beginning to end. Having stayed at a number of Waldorf Astoria properties, we would comfortably consider Chengdu one of the best we have experienced.
The stay began with a very pleasant arrival and excellent service at check-in. The team was polished, welcoming and efficient, immediately creating the sense of hospitality expected from a hotel of this calibre.
Our room was beautifully designed and exceptionally comfortable. The quality of the bedding was excellent and made for a fantastic night’s sleep. The bathroom was another highlight — spacious, luxurious and very well designed, with high-quality finishes and a great attention to detail.
Housekeeping deserves particular recognition. The room was consistently immaculate throughout our stay, and the team clearly takes great pride in maintaining the property to an extremely high standard.
Breakfast was also excellent, with a very good selection, strong presentation and high-quality food. It was a pleasure to start each morning here, and the breakfast experience matched the overall standard of the hotel.
The location is another major advantage. Being integrated into a large shopping and lifestyle complex makes the hotel incredibly convenient, with excellent shopping and a wide variety of restaurants immediately accessible. It creates a great balance between having the refinement and privacy of a luxury hotel while being connected to everything you might need during a stay in Chengdu.
What impressed us most was the consistency. From the design and bedding to housekeeping, breakfast and front-of-house service, everything felt considered and properly executed.
Overall, an exceptionally pleasant stay and easily one of our favourite Waldorf Astoria experiences. Beautiful hotel, excellent rooms, great location and, most importantly, consistently very good service.
We would happily return whenever we are back in Chengdu. Highly recommended.
The stay began with a very pleasant arrival and excellent service at check-in. The team was polished, welcoming and efficient, immediately creating the sense of hospitality expected from a hotel of this calibre.
Our room was beautifully designed and exceptionally comfortable. The quality of the bedding was excellent and made for a fantastic night’s sleep. The bathroom was another highlight — spacious, luxurious and very well designed, with high-quality finishes and a great attention to detail.
Housekeeping deserves particular recognition. The room was consistently immaculate throughout our stay, and the team clearly takes great pride in maintaining the property to an extremely high standard.
Breakfast was also excellent, with a very good selection, strong presentation and high-quality food. It was a pleasure to start each morning here, and the breakfast experience matched the overall standard of the hotel.
The location is another major advantage. Being integrated into a large shopping and lifestyle complex makes the hotel incredibly convenient, with excellent shopping and a wide variety of restaurants immediately accessible. It creates a great balance between having the refinement and privacy of a luxury hotel while being connected to everything you might need during a stay in Chengdu.
What impressed us most was the consistency. From the design and bedding to housekeeping, breakfast and front-of-house service, everything felt considered and properly executed.
Overall, an exceptionally pleasant stay and easily one of our favourite Waldorf Astoria experiences. Beautiful hotel, excellent rooms, great location and, most importantly, consistently very good service.
We would happily return whenever we are back in Chengdu. Highly recommended.
Hotel response
Comment: 20 Aug 2026
Dear Valued Guest,
Thank you so much for taking the time to share such a thoughtful and comprehensive review of your recent stay at Waldorf Astoria Chengdu. We are truly delighted to hear that we comfortably rank among the best hotel experiences you have enjoyed.
It means a great deal to our entire team that our warm welcome, seamless check-in service, thoughtfully designed guestroom, premium bedding and well-appointed bathroom resonated with you. We are especially grateful for your special recognition of our housekeeping associates; your compliment will be shared with the whole team as encouragement to uphold our rigorous standards.
We are pleased that you enjoyed our breakfast offering and appreciated our prime location within the mixed-use complex, which balances the seclusion of a luxury retreat with easy access to dining and shopping options in the city.
Consistency in every detail is what we strive to deliver for each guest, and we are honored this dedication was noticed by you.
We sincerely look forward to welcoming you back on your next visit to Chengdu, and creating another memorable Waldorf Astoria experience for you.
Best regards,
Waldorf Astoria Chengdu
Thank you so much for taking the time to share such a thoughtful and comprehensive review of your recent stay at Waldorf Astoria Chengdu. We are truly delighted to hear that we comfortably rank among the best hotel experiences you have enjoyed.
It means a great deal to our entire team that our warm welcome, seamless check-in service, thoughtfully designed guestroom, premium bedding and well-appointed bathroom resonated with you. We are especially grateful for your special recognition of our housekeeping associates; your compliment will be shared with the whole team as encouragement to uphold our rigorous standards.
We are pleased that you enjoyed our breakfast offering and appreciated our prime location within the mixed-use complex, which balances the seclusion of a luxury retreat with easy access to dining and shopping options in the city.
Consistency in every detail is what we strive to deliver for each guest, and we are honored this dedication was noticed by you.
We sincerely look forward to welcoming you back on your next visit to Chengdu, and creating another memorable Waldorf Astoria experience for you.
Best regards,
Waldorf Astoria Chengdu
Family traveller
Comment: 30 Jun 2026
Stayed in: Jun 2026
Mixed Experience, Excellent Staff but Disappointing Overall
We booked this stay through Amex Fine Hotels + Resorts and chose the Waldorf brand because we expected a more polished luxury experience. Unfortunately, the stay was mixed and ultimately disappointing in several areas, although there was one standout staff interaction.
To start with the positive: the front desk staff member, Matteo, who welcomed us was excellent. He was warm, professional, explained the benefits clearly, apologized that no pre-arrival communication had been sent, and remained responsive afterward. He genuinely tried to help, and I want to recognize that effort.
That said, several parts of the experience fell short of expectations.
First, despite booking around six months in advance, we never received any pre-arrival communication—no welcome email, no outreach, and no information ahead of the stay. For a property positioned at this level and booked through FHR, that felt surprisingly impersonal.
Second, our room had a noticeable cigarette odor. It wasn’t overwhelming, but it was persistent and seemed embedded in the carpet and soft furnishings. The hotel provided an air purifier, which helped somewhat, but the smell remained noticeable throughout the stay. One reason we chose an international luxury hotel brand was the expectation of stronger non-smoking standards and room preparation.
Third, breakfast was underwhelming relative to expectations. The selection felt limited for this category of hotel and did not feel especially memorable. Combined with being seated farther from the main dining area, the experience felt less premium than expected.
Finally, after checkout, I noticed charges for three minibar beverages that we did not consume. To the hotel’s credit, after I raised the issue, they verified it was their error and arranged a refund. I appreciated that. However, it was concerning that the charge had been applied in the first place without verification, and I likely would not have noticed if I had not reviewed the receipt carefully.
Overall, the staff member who assisted us was a highlight and handled things professionally. But between the room condition, breakfast experience, lack of communication, and billing error, the stay did not feel aligned with the expectations we had for either Waldorf or the Fine Hotels + Resorts program.
To start with the positive: the front desk staff member, Matteo, who welcomed us was excellent. He was warm, professional, explained the benefits clearly, apologized that no pre-arrival communication had been sent, and remained responsive afterward. He genuinely tried to help, and I want to recognize that effort.
That said, several parts of the experience fell short of expectations.
First, despite booking around six months in advance, we never received any pre-arrival communication—no welcome email, no outreach, and no information ahead of the stay. For a property positioned at this level and booked through FHR, that felt surprisingly impersonal.
Second, our room had a noticeable cigarette odor. It wasn’t overwhelming, but it was persistent and seemed embedded in the carpet and soft furnishings. The hotel provided an air purifier, which helped somewhat, but the smell remained noticeable throughout the stay. One reason we chose an international luxury hotel brand was the expectation of stronger non-smoking standards and room preparation.
Third, breakfast was underwhelming relative to expectations. The selection felt limited for this category of hotel and did not feel especially memorable. Combined with being seated farther from the main dining area, the experience felt less premium than expected.
Finally, after checkout, I noticed charges for three minibar beverages that we did not consume. To the hotel’s credit, after I raised the issue, they verified it was their error and arranged a refund. I appreciated that. However, it was concerning that the charge had been applied in the first place without verification, and I likely would not have noticed if I had not reviewed the receipt carefully.
Overall, the staff member who assisted us was a highlight and handled things professionally. But between the room condition, breakfast experience, lack of communication, and billing error, the stay did not feel aligned with the expectations we had for either Waldorf or the Fine Hotels + Resorts program.
Hotel response
Comment: 1 Jul 2026
Dear Valued Guest,
Thank you for taking the time to share such a detailed and honest review of your stay booked via Amex Fine Hotels + Resorts. We truly appreciate your kind recognition of Matteo’s warm, professional service, and we will certainly pass along your compliments to him and our front desk team. We deeply regret that multiple shortcomings during your visit prevented us from delivering the refined luxury experience you rightfully expect from us, and we offer our sincerest apologies for your disappointing overall stay.
We fully understand your disappointment regarding the complete absence of pre-arrival communication, even with your reservation made six months in advance. We have immediately reviewed our pre-arrival guest outreach workflow to ensure welcome emails, stay benefits and local tips are systematically sent to all FHR guests well before check-in, eliminating such impersonal oversights in the future.
We are equally sorry your non-smoking room retained a lingering cigarette odour embedded within soft furnishings and carpeting. While we provided an air purifier to ease the discomfort, we acknowledge this failed to fully resolve the issue. Our housekeeping and room inspection teams will reinforce deep cleaning, deodorising procedures and pre-arrival air quality checks for all non-smoking guest rooms to uphold our strict smoke-free standards.
We note your feedback that our breakfast offering lacked variety and the seating arrangement did not deliver the premium dining experience you anticipated. Our culinary team will conduct a full review of the breakfast buffet selection, enrich menu diversity and optimise guest seating arrangements to ensure consistent high-quality dining experiences matching our luxury positioning.
We sincerely apologise for the incorrect minibar charges posted to your folio. We are grateful you flagged this billing error, and we are glad we could promptly confirm our mistake and process your full refund. We will strengthen our minibar consumption verification and checkout audit procedures to avoid erroneous charges and safeguard every guest’s billing accuracy.
Your constructive feedback is invaluable to our team. We earnestly hope you will grant us a second opportunity to welcome you back, so we may demonstrate our service improvements and deliver the seamless, refined luxury stay you deserve.
Best regards,
Gacian
Thank you for taking the time to share such a detailed and honest review of your stay booked via Amex Fine Hotels + Resorts. We truly appreciate your kind recognition of Matteo’s warm, professional service, and we will certainly pass along your compliments to him and our front desk team. We deeply regret that multiple shortcomings during your visit prevented us from delivering the refined luxury experience you rightfully expect from us, and we offer our sincerest apologies for your disappointing overall stay.
We fully understand your disappointment regarding the complete absence of pre-arrival communication, even with your reservation made six months in advance. We have immediately reviewed our pre-arrival guest outreach workflow to ensure welcome emails, stay benefits and local tips are systematically sent to all FHR guests well before check-in, eliminating such impersonal oversights in the future.
We are equally sorry your non-smoking room retained a lingering cigarette odour embedded within soft furnishings and carpeting. While we provided an air purifier to ease the discomfort, we acknowledge this failed to fully resolve the issue. Our housekeeping and room inspection teams will reinforce deep cleaning, deodorising procedures and pre-arrival air quality checks for all non-smoking guest rooms to uphold our strict smoke-free standards.
We note your feedback that our breakfast offering lacked variety and the seating arrangement did not deliver the premium dining experience you anticipated. Our culinary team will conduct a full review of the breakfast buffet selection, enrich menu diversity and optimise guest seating arrangements to ensure consistent high-quality dining experiences matching our luxury positioning.
We sincerely apologise for the incorrect minibar charges posted to your folio. We are grateful you flagged this billing error, and we are glad we could promptly confirm our mistake and process your full refund. We will strengthen our minibar consumption verification and checkout audit procedures to avoid erroneous charges and safeguard every guest’s billing accuracy.
Your constructive feedback is invaluable to our team. We earnestly hope you will grant us a second opportunity to welcome you back, so we may demonstrate our service improvements and deliver the seamless, refined luxury stay you deserve.
Best regards,
Gacian
Business traveller
Comment: 29 May 2026
Stayed in: May 2026
The guest service is very friendly and helpful. Help me get my luggage to the room.
The lobby is bright and spacious and clean, the room is spacious, the beds are comfortable, the view is good, the service is stable and conforms to the brand location
Hotel response
Comment: 1 Jun 2026
尊敬的賓客：
感謝您的細緻點評！很高興禮賓人員熱情的服務、整潔寬敞的大堂、舒適開闊的客房與絕佳景觀，都獲得您的肯定。我們始終恪守品牌服務標準，致力為每位賓客帶來優質體驗。期待您再次光臨，祝您萬事順心！
Gacian
感謝您的細緻點評！很高興禮賓人員熱情的服務、整潔寬敞的大堂、舒適開闊的客房與絕佳景觀，都獲得您的肯定。我們始終恪守品牌服務標準，致力為每位賓客帶來優質體驗。期待您再次光臨，祝您萬事順心！
Gacian
Group traveller
Comment: 28 May 2026
Stayed in: May 2026
High-altitude residence
The Waldorf Astoria Chengdu is famous for its high-altitude lobby, spacious and elegant rooms and superb night views of the Twin Towers. The service is thoughtful, the beds are comfortable and well prepared, breakfast is exquisite and the top luxury experience is perfect.
Hotel response
Comment: 1 Jun 2026
尊敬的宾客，非常感谢您选择入住我们酒店并分享您的入住体验！
很高兴得知您对我们的早餐品质、宽敞雅致环境及客房舒适度都感到满意。能让您在我们酒店品尝到地道的成都特色美食，并在安静舒适的环境中休息，为您的成都探索之旅增添一份活力，是我们莫大的荣幸。
您的认可对我们是极大的鼓励，我们会继续努力，为每一位客人提供温馨周到的服务。期待您的再次光临，祝您在成都的旅程一切顺利，收获满满！
Gacian
很高兴得知您对我们的早餐品质、宽敞雅致环境及客房舒适度都感到满意。能让您在我们酒店品尝到地道的成都特色美食，并在安静舒适的环境中休息，为您的成都探索之旅增添一份活力，是我们莫大的荣幸。
您的认可对我们是极大的鼓励，我们会继续努力，为每一位客人提供温馨周到的服务。期待您的再次光临，祝您在成都的旅程一切顺利，收获满满！
Gacian
Couple
Comment: 27 May 2026
Stayed in: May 2026
A date with Waldorf.
The Waldorf Astoria Chengdu for couples on holiday! The hotel is well equipped and brand new, the pool, gym are of high quality. The lobby bar on the 49th floor has a fantastic view, overlooking the city from above. Afternoon tea is exquisite and delicious, romantic atmosphere is full, and the experience is perfect.
Hotel response
Comment: 27 May 2026
亲爱的宾客您好！
非常感谢您的暖心好评，很荣幸成为您情侣度假的优选之地。我们用心维护各类设施，力求带给大家舒适的体验。49 楼大堂吧坐拥绝佳视野，精致的下午茶也希望能为你们的旅途增添浪漫与美好。期待二位再次前来，共度惬意时光！
Gacian
非常感谢您的暖心好评，很荣幸成为您情侣度假的优选之地。我们用心维护各类设施，力求带给大家舒适的体验。49 楼大堂吧坐拥绝佳视野，精致的下午茶也希望能为你们的旅途增添浪漫与美好。期待二位再次前来，共度惬意时光！
Gacian
Explore the area
50th Floor, No. 1199 Tianfu Avenue North Section, Chengdu, 610041, China|8.25 km from city centre
Good to know
Pets not allowed
Children can sleep in the room for free. No extra bed provided.
Extra beds are available for an additional charge, depending on the size of the room.
Waldorf Astoria Chengdu: FAQs
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