Conrad Dalian
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Conrad Dalian
Conrad Dalian
Standing majestically 50 metres from Dalian Harbour, Conrad Dalian features an indoor pool and fitness centre. Soundproofed rooms come with harbour or city views. Free parking is provided.
Reviews from 
Family traveller
Comment: 28 Aug 2026
Stayed in: Aug 2026
Nice atmosphere
Nice location and atmosphere, very enjoyable stay in this hotel especially the service and view in top floor
Solo traveller
Comment: 3 Aug 2026
Stayed in: Jul 2026
Shockingly Terrible; Absolute Joke
Editing my review from July to provide more details.
This hotel sells rooms on trip.com for 800 CNY with a 1 day cancellation policy while they charge ~1400 CNY with 14 day cancellation on the official Hilton website. I usually have no complaints if OTAs are 10 - 20% cheaper but this is simply unacceptable. They are truly fleecing loyal Hilton members.
Check-in staff: 1/5
Particularly unfriendly and dismissive. The staff was unbelievably rude, lied about potential room upgrade availability, and didn’t even explain basic things like breakfast and executive lounge hours. Of course, a room upgrade is subject to availability, but I expect a base suite if it is available since this hotel charges Hilton members an extra 500 CNY++ a night when booking direct compared to OTAs. They were unwilling to provide this upgrade despite being sold out of all rooms besides base suites.
Exec lounge staff: 2/5
Out of the 4+ staff members here, only Mia was helpful and provided good service. Others were cold, rude, and ignored half of the guests. In particular, the older women who appears to be an executive lounge lead (maybe Maggie? Not sure) was hostile and unfriendly towards me and most other guests. She only provide service and smiles to 1 - 2 guests per day while completely ignoring others. Clearly the rest of us are not important enough for her to provide any service, a basic greeting, or even a non hostile expression.
Room: 3/5
The room was actually quite good for its age. however, there was a weird smell in the room and the AC is weak. Additionally, they put “Hydrogen water” for sale on the night stand. This is such a penny-pinching move and I was shocked to see this at a Conrad. This small detail underlines the hotel’s entire approach and lack of hospitality
Location: 2/5
There is a sea view, but the room I was assigned looked out at cargo ships and not towards the canals / ocean plaza. It is in the business district, close to the east harbor plaza and canals but far from everything else.
Restaurant / $100 Credit: 2/5
The $100 Hilton for luxury credit is another example of this stingy property trying their hardest to deny benefits. This credit is not valid in the Chinese restaurant - only valid in the Japanese restaurant or the buffet. The Japanese restaurant itself was very very overpriced, although the food was okay. They also claimed that the credit does not cover the 15% service fee added to all orders, which is again the first time I’ve seen that after staying at 20+ similar hotels in the past few years. They also don’t let you stack the credit with the 25% diamond discount, which I suppose is not too outrageous. However, every other property I’ve stayed at has always applied the member discount if available.
Price Discrimination against Hilton Members: -5/5. This is simply unacceptable
Ultimately, I think I wasn’t the right type of guest for this hotel. This hotel clearly profiles guests in advance and unfortunately I was not selected to receive any hospitality or good service as a Diamond member on a cash Hilton for Luxury rate booked through Hilton. I can’t even imagine how they would treated guests who book via points. I do not plan on returning and do not recommend this property for any guest.
This hotel sells rooms on trip.com for 800 CNY with a 1 day cancellation policy while they charge ~1400 CNY with 14 day cancellation on the official Hilton website. I usually have no complaints if OTAs are 10 - 20% cheaper but this is simply unacceptable. They are truly fleecing loyal Hilton members.
Check-in staff: 1/5
Particularly unfriendly and dismissive. The staff was unbelievably rude, lied about potential room upgrade availability, and didn’t even explain basic things like breakfast and executive lounge hours. Of course, a room upgrade is subject to availability, but I expect a base suite if it is available since this hotel charges Hilton members an extra 500 CNY++ a night when booking direct compared to OTAs. They were unwilling to provide this upgrade despite being sold out of all rooms besides base suites.
Exec lounge staff: 2/5
Out of the 4+ staff members here, only Mia was helpful and provided good service. Others were cold, rude, and ignored half of the guests. In particular, the older women who appears to be an executive lounge lead (maybe Maggie? Not sure) was hostile and unfriendly towards me and most other guests. She only provide service and smiles to 1 - 2 guests per day while completely ignoring others. Clearly the rest of us are not important enough for her to provide any service, a basic greeting, or even a non hostile expression.
Room: 3/5
The room was actually quite good for its age. however, there was a weird smell in the room and the AC is weak. Additionally, they put “Hydrogen water” for sale on the night stand. This is such a penny-pinching move and I was shocked to see this at a Conrad. This small detail underlines the hotel’s entire approach and lack of hospitality
Location: 2/5
There is a sea view, but the room I was assigned looked out at cargo ships and not towards the canals / ocean plaza. It is in the business district, close to the east harbor plaza and canals but far from everything else.
Restaurant / $100 Credit: 2/5
The $100 Hilton for luxury credit is another example of this stingy property trying their hardest to deny benefits. This credit is not valid in the Chinese restaurant - only valid in the Japanese restaurant or the buffet. The Japanese restaurant itself was very very overpriced, although the food was okay. They also claimed that the credit does not cover the 15% service fee added to all orders, which is again the first time I’ve seen that after staying at 20+ similar hotels in the past few years. They also don’t let you stack the credit with the 25% diamond discount, which I suppose is not too outrageous. However, every other property I’ve stayed at has always applied the member discount if available.
Price Discrimination against Hilton Members: -5/5. This is simply unacceptable
Ultimately, I think I wasn’t the right type of guest for this hotel. This hotel clearly profiles guests in advance and unfortunately I was not selected to receive any hospitality or good service as a Diamond member on a cash Hilton for Luxury rate booked through Hilton. I can’t even imagine how they would treated guests who book via points. I do not plan on returning and do not recommend this property for any guest.
Hotel response
Comment: 6 Aug 2026
Dear Guest,
Thank you for taking the time to share your detailed feedback regarding your stay at Conrad Dalian. We sincerely apologize that we failed to deliver the expected hospitality and benefits you deserve as a Hilton Diamond member.
We take every point you raised very seriously. Our front‑office team will receive further specialized training focusing on member benefits and upgrade communication to improve guest interactions. We are glad that Mia delivered satisfying service to you. Meanwhile, we will conduct a full service review for the Executive Lounge. Additional hospitality training will be implemented for all lounge associates to ensure every guest receives equal and respectful service.
For guest rooms, our engineering team will inspect air‑conditioning performance housekeeping will enhance deep‑cleaning and de‑odorization procedures. The hydrogen water placed in guest rooms is an optional retail item, and we will re‑evaluate its display arrangement. We regret that your sea‑view room mainly overlooked cargo ships. Going forward we will better manage guest expectations regarding room views during check‑in.
Regarding the USD 100 Hilton for Luxury credit, it comes with official brand‑wide terms & conditions covering participating outlets, service‑charge exclusion and stacking rules with member discounts. We acknowledge our shortcoming that these rules were not fully and clearly communicated to you upon arrival.
Rate discrepancies between our official website and third‑party OTA platforms stem from different cancellation policies, inclusions and product configurations for each channel. We fully understand your frustration caused by the price gap.
Your experience as a Diamond member means a great deal to us. All your comments have been shared with department leadership for corrective actions. Should you be willing, please reach out to us privately with your reservation details. We hope for an opportunity to make this situation right and earn back your trust in the future.
Thank you for taking the time to share your detailed feedback regarding your stay at Conrad Dalian. We sincerely apologize that we failed to deliver the expected hospitality and benefits you deserve as a Hilton Diamond member.
We take every point you raised very seriously. Our front‑office team will receive further specialized training focusing on member benefits and upgrade communication to improve guest interactions. We are glad that Mia delivered satisfying service to you. Meanwhile, we will conduct a full service review for the Executive Lounge. Additional hospitality training will be implemented for all lounge associates to ensure every guest receives equal and respectful service.
For guest rooms, our engineering team will inspect air‑conditioning performance housekeeping will enhance deep‑cleaning and de‑odorization procedures. The hydrogen water placed in guest rooms is an optional retail item, and we will re‑evaluate its display arrangement. We regret that your sea‑view room mainly overlooked cargo ships. Going forward we will better manage guest expectations regarding room views during check‑in.
Regarding the USD 100 Hilton for Luxury credit, it comes with official brand‑wide terms & conditions covering participating outlets, service‑charge exclusion and stacking rules with member discounts. We acknowledge our shortcoming that these rules were not fully and clearly communicated to you upon arrival.
Rate discrepancies between our official website and third‑party OTA platforms stem from different cancellation policies, inclusions and product configurations for each channel. We fully understand your frustration caused by the price gap.
Your experience as a Diamond member means a great deal to us. All your comments have been shared with department leadership for corrective actions. Should you be willing, please reach out to us privately with your reservation details. We hope for an opportunity to make this situation right and earn back your trust in the future.
Family traveller
Comment: 28 Jun 2026
Stayed in: Jun 2026
Good location. Subpar service
The hotel's overall service is subpar. A few examples:
- When I arrived at 5:30pm, the room was not ready.
- I needed service at around 11pm, both front desk routed my call to concierge for delivering supply to room but concierge was not there for 30 min. When I requested front desk to provide the service, the front desk refused.
- When I inquired about the bill at checkout time, the front desk lady was very impatient and rude when I asked basic questions of when to expect deposit refund.
- When I arrived at 5:30pm, the room was not ready.
- I needed service at around 11pm, both front desk routed my call to concierge for delivering supply to room but concierge was not there for 30 min. When I requested front desk to provide the service, the front desk refused.
- When I inquired about the bill at checkout time, the front desk lady was very impatient and rude when I asked basic questions of when to expect deposit refund.
Hotel response
Comment: 9 Jul 2026
Dear Guest, thank you very much for staying in Conrad Dalian for your recent visit to Dalian and taking time to write us valuable comments.
However, we regret to learn that your stay was not pleasant. Your comments on hotel service quality are seriously noted. Hotel management has circulated your comments with concerning department.
Please be sure that our entire team will take immediate action to work on it and we hope that you could experience our improvements by then.
My team and I are looking forwarding to welcoming you back, and we will make it right for your next arrival.
However, we regret to learn that your stay was not pleasant. Your comments on hotel service quality are seriously noted. Hotel management has circulated your comments with concerning department.
Please be sure that our entire team will take immediate action to work on it and we hope that you could experience our improvements by then.
My team and I are looking forwarding to welcoming you back, and we will make it right for your next arrival.
Group traveller
Comment: 31 May 2026
Stayed in: May 2026
Unforgettable Stay at Conrad Dalian
As a Hilton Honors Diamond member, I have stayed in many Hilton hotels around the world, but my last stay at Conrad Dalian was especially memorable. Upgraded to executive corner room as soon as you enter the room. The view from the two large windows is simply stunning. I can see Dalian Port, the wharf, and the city skyline during the day and night. It's so beautiful, I can't get tired of watching it. The room was spacious and the bathtub overlooking the harbour made my stay very special. The location of the hotel is also excellent, close to Donggang and surrounding attractions. It was a great place to explore the area and the Executive Lounge was my favorite spot during my stay; It offers a great view, a relaxed setting and a wide variety of drinks and snacks. The breakfast was also impeccable, a combination of Chinese and Western, and every dish was delicious; Every time I eat very full and satisfied. A special mention is Genji Japanese Cuisine. Exquisite dishes and courteous, professional staff made my stay very enjoyable from start to finish, but what really sets Conrad Dalian apart is staff Maggie. Although she is on vacation, everything is done through WeChat. She was always kind and professional. Linda welcomed me warmly at check-in and we met at the Executive Lounge on departure; Your hospitality makes me feel truly valued. I would also like to thank the concierge team and all the staff I met during my stay. Everyone was nice and granted every wish with a smile. They also helped me pick up my packages, which greatly relieved the stress of my trip. From the elegant lobby and excellent facilities to impeccable service in every way, Conrad Dalian exceeded my expectations in every way. A big thank you to Maggie, Linda, the staff at Genji Japanese, the concierge and all the Conrad staff for making a memorable time. I want to stay here next time I come to Dalian. I highly recommend this hotel to anyone looking for a luxury and hospitality experience.
Hotel response
Comment: 5 Jun 2026
Dear Guest, thank you for choosing Conrad Dalian for your recent stay, and taking the time to share your experience with us. It is our great honor to have you as our guest. We are delighted to know that you have enjoyed your stay with us . At Conrad Dalian, our team strives to provide the best service constantly. Again, we thank you for your recent visit. My team and I look forward to welcoming you back to Conrad Dalian.
Solo traveller
Comment: 15 Mar 2026
Stayed in: Mar 2026
The reason to visit Conrad is to make a nice stay in Conrad.
The hotel is based in Conrad, Shanghai, and has visited China 10 times in 25 years, including Conrad & Hilton, Qingtai Marriott, Westin Qingtai, and Nanjing.
Before we visited China, because we were politically different from Korea, we had a lot of worries about China because we had terrible feelings about it. In fact, when we visited China, we experienced that the real Chinese were so friendly, the Chinese food was also delicious, and the hotel costs were cheaper than the Korean hotels of the same class.
Due to the good experience in China, we stay for 2 nights and 3 days at hotels in China almost every month.
I made my first visit to Conrad today and chose Conrad as my first hotel.
We visited five-star hotels in various countries abroad, but the first time we had a staff who checked in in check-in in check-in check-in was the first time we had guided the room. In addition, the staff at the lounge were very grateful to help, despite the lack of language.
The restaurant, the massage bookings, and especially the executive lounge, where two of the staff were working, showed how hard they worked, and when the customer asked questions, it seemed so good to have two people jumping and answering. Hannah was especially helpful.
Furthermore, the good thing for smokers is that Conrad House has designated the first floor as a smoking room, making it a very good hotel for smokers. Despite the smoking class, there was no smell of cigarettes, and the smoking room was good because there was little smell of cigarettes. For smoking customers, I think that Conrad Cavaliers would be a very good option.
Furthermore, Conrad was very good at making the executive lounge happy enough to have dinner, and it was so good to be able to choose from breakfast, lounge and breakfast.
Conrad Seoul recently stayed, but it's three times more expensive than Conrad, and compared to Hilton Diamonds paying for use of a sauna, breakfast, and swimming pools one time a day, Conrad in China was embarrassed that there were no such restrictions.
It seems like I spent my life in a hotel in Conrad and it was such a good stay, and I feel like I will have to visit Conrad again in order to stay in Conrad!!!
Before we visited China, because we were politically different from Korea, we had a lot of worries about China because we had terrible feelings about it. In fact, when we visited China, we experienced that the real Chinese were so friendly, the Chinese food was also delicious, and the hotel costs were cheaper than the Korean hotels of the same class.
Due to the good experience in China, we stay for 2 nights and 3 days at hotels in China almost every month.
I made my first visit to Conrad today and chose Conrad as my first hotel.
We visited five-star hotels in various countries abroad, but the first time we had a staff who checked in in check-in in check-in check-in was the first time we had guided the room. In addition, the staff at the lounge were very grateful to help, despite the lack of language.
The restaurant, the massage bookings, and especially the executive lounge, where two of the staff were working, showed how hard they worked, and when the customer asked questions, it seemed so good to have two people jumping and answering. Hannah was especially helpful.
Furthermore, the good thing for smokers is that Conrad House has designated the first floor as a smoking room, making it a very good hotel for smokers. Despite the smoking class, there was no smell of cigarettes, and the smoking room was good because there was little smell of cigarettes. For smoking customers, I think that Conrad Cavaliers would be a very good option.
Furthermore, Conrad was very good at making the executive lounge happy enough to have dinner, and it was so good to be able to choose from breakfast, lounge and breakfast.
Conrad Seoul recently stayed, but it's three times more expensive than Conrad, and compared to Hilton Diamonds paying for use of a sauna, breakfast, and swimming pools one time a day, Conrad in China was embarrassed that there were no such restrictions.
It seems like I spent my life in a hotel in Conrad and it was such a good stay, and I feel like I will have to visit Conrad again in order to stay in Conrad!!!
Hotel response
Comment: 3 Apr 2026
존경하는 손님, 안녕하십니까, 여기까지 와주셔서 감사합니다 그리고 세심한 세심한 평가를 남겨주세요.많은 고급호텔을 경험하시게 되어 기쁩니다. 처음으로 대련에 오셔서 콘래드 대련을 선택하시면 완벽한 대우를 받으실 수 있습니다.우리는 호텔 프런트 데스크의 서비스가 당신을 만족시킬 수 있을 것이라 진심으로 위안이 됩니다.또한, 당신은, 따뜻한 마음을 전달하는 행정 라운지의 근면하고 열정적인 동료에 높이 인정되었습니다.당신이호텔의전용흡연층의주의적계획을인정해주셔서감사합니다, 구역분은깔끔하고연기가없으며, 흡연손님의요구에친절히배려합니다.이너서블 라운지 해피 타임, 융통성 있고 선택 가능한 아침 식사 배치로 고객님의 사랑을 받을 수 있어 영광입니다.서울 같은 브랜드호텔과 비교해서 대련 콘래드 가격대성능비가 우월하고 회원권익에 아무런 제한이 없음을 느끼실 수 있습니다. 이는 우리가 줄곧 고수하는 서비스의 초심입니다.
산천에서 따뜻이 대접하는 품이 각별하다.대련에 머물던 아름다운 추억이 항상 함께하길 바라며, 당신이 매달 중국에 놀러 오시고, 자주 대련 콘래드에 놀러 오시길 진심으로 바랍니다. 또한 동강 바다풍경을 감상하고 따뜻한 서비스를 누리십시오!
산천에서 따뜻이 대접하는 품이 각별하다.대련에 머물던 아름다운 추억이 항상 함께하길 바라며, 당신이 매달 중국에 놀러 오시고, 자주 대련 콘래드에 놀러 오시길 진심으로 바랍니다. 또한 동강 바다풍경을 감상하고 따뜻한 서비스를 누리십시오!
Very good location
No.31, Renmin East Road, Dalian, 116001, China|4.72 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
Children can sleep in the room for free. No extra bed provided.
Extra beds are available for an additional charge, depending on the size of the room.
Conrad Dalian: FAQs
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