Banyan Tree Hangzhou

Name: Banyan Tree Hangzhou
Address: 2 Westbrook Resort, Zijingang Road , Hangzhou, 310030, China, Hangzhou, Zhejiang, 310030, China

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Fast facts

Check in from:	15:00
Check out before:	12:00
Breakfast	Breakfast available
Pets	Pets not allowed
Children	Children are welcome at this hotel

Amenities

Wi-Fi

Parking

Air conditioning

Airport shuttle

Pool

Fitness centre

More about Banyan Tree Hangzhou

Banyan Tree Hangzhou

Located right next to Xixi National Wetland Park, Banyan Tree Hangzhou is a happy land surrounded by lush greenery and quiet waters.

Reviews from

Mentioned by travellers

Couple

Comment: 15 Mar 2025

The best traditional chinese theme I ever visited, nothing to complain. everything is perfect!

Hotel response

Comment: 17 Mar 2025

尊敬的宾客，您好！我们致力于为每一位宾客提供宾至如归的入住体验，非常开心看到您对酒店无论是整体硬件、环境还是服务水平都非常满意，能为您提供超出预期的服务是我们的荣幸，希望悦榕庄能一直得到您的支持与厚爱，我们也诚挚期待您的再次光临。

Anonymous traveller

Comment: 29 Dec 2025

Stayed in: Dec 2025

Hotel gave us a room that’s many grades below the villa that we ordered and fully prepaid for without letting us know until we found out two nights into our week stay. Arranging to move to the right room and refund took a long time. Not helpful

Family traveller

Comment: 19 Jan 2025

Wonderful location which is located inside of the one of top reserved natural beauty area - Xixi Wetland, can easy assess to wetland and visit the surrounding beautiful great natural landscape and wildlife. Moreover, the hotel built by Su style, one of most famous landscapes style in the ancient Chinese history. It’s also convenient to travel to another great place called Tian Mu Li where has lots of great foods and shoppings.

Hotel response

Comment: 19 Jan 2025

尊敬的宾客，您好！十分感谢您选择下榻杭州西溪悦榕庄并与我们分享您的入住感受。我们感到非常开心，得知您在这里度过了一个愉快的假期。酒店一排排依景而建的粉墙黛瓦别墅群，小桥流水、垂柳依依的景致，给很多旅客留下了美好的记忆，我们诚挚地期待与您再次见面，带您感受云淡风轻、享受慢生活的惬意假期。

Family traveller

Comment: 22 Dec 2024

Everything about the hotel is awesome, rooms were big and luxurious and in addition, the service provided were impeccable. Would definitely come back here the next time I’m in Hangzhou. Big shoutout to Frank and the team, who has helped us in ensuring we are well taken care of.

Hotel response

Comment: 30 Dec 2024

Dear Guest,
Thank you for your kind words and for sharing your wonderful experience at Banyan Tree Hangzhou. We are delighted to hear that you enjoyed our spacious and luxurious rooms, as well as the impeccable service provided by our team.
A special thank you for recognizing Frank and the team for their efforts in ensuring your stay was comfortable and memorable. Your feedback is truly appreciated and will be shared with the team.
We look forward to welcoming you back on your next visit to Hangzhou.

Solo traveller

Comment: 21 Sep 2024

Banyan Tree Hangzhou was my favourite hotel. It is located in the wetlands near Westlake. At night you sleep to the sound of the outside insects and creatures. The hotel is simply beautiful. Plenty of artwork. The food was excellent and the staff friendly and helpful. Highly recommend!

Hotel response

Comment: 23 Sep 2024

Excellent location

4.8

2 Westbrook Resort, Zijingang Road , Hangzhou, 310030, China|7.44 km from city centre

Check in and check out

Check in from:

15:00

Check out before:

12:00

Good to know

Children

Children are welcome at this hotel

Extra beds

17 years old and under

R 962 (CNY400) per person per night

Cot

Please contact the hotel for details about adding a cot.

Available beds

Children can stay in existing beds:

17 years old and under

Free

Pets

Pets not allowed

Breakfast

Breakfast available

Breakfast price

R 500 (≈CNY 208)/person

Breakfast times

07:00 - 10:30 from Monday to Sunday

Important information from the hotel

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. Guests are required to show a valid government-issued ID card or passport upon check-in. All children under 3 years stay free of charge for children's cots/cribs.

Important information about the city

According to the relevant provisions of the "Zhejiang Provincial Domestic Waste Management Regulations", starting from May 1, 2021, the city's accommodation service units (hotels, guesthouses, etc.) will no longer proactively provide guests with disposable consumer products, including toothbrushes, toothpaste, combs, and soap , bath liquid, etc. If you need it, please contact the hotel to obtain it.

Accepted payment methods

This hotel accepts the following payment methods: