Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform West Lake State Guest House in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Please be noted: - for guests who book for public holidays, a deposit via bank wire after booking is required to secure your reservation. The property will contact you with instructions. Guests are required to settle the payment in time to guarantee the booking. Prepayment is required within 2 hours of your reservation. Please contact the property for prepayment instructions. Please be noted the following fitness centre rules: - only guests above the age of 16 are allowed to use the fitness equipment; - a guest under the age of 16 can only enter the swimming pool when accompanied by an adult, and each adult can only accompany a maximum of two juveniles; - please wear swimwear and cap, and beach short is not allowed. Please note that in order to maintain the environment of the West Lake, local government has limited the number of vehicles in the scenic area on weekends and holidays, please arrange the trip accordingly. For more information, please contact the property.