Hotel Spiwak Chipichape Cali
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 13:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Hotel Spiwak Chipichape Cali
Hotel Spiwak Chipichape Cali
An outdoor swimming pool, fitness centre, spa and landscaped sun terrace can be enjoyed in this luxurious hotel. Spiwak Chipichape Cali offers views of the hills from every room and free Wi-Fi.
Reviews from 
Anonymous traveller
Comment: 29 May 2026
Stayed in: May 2026
The rooms are clean and comfortable. The breakfast is top notch and bar is very good. The staff is very polite and helpful. Being at the mall is very convenient with many shops and restaurants in walking distance. We would highly recommend.
Family traveller
Comment: 27 Aug 2026
Stayed in: Aug 2026
Dangerous during earthquake due to glass everywhere + loud construction on both sides
I would NOT recommend this hotel following a major earthquake since all the CEILINGS ARE ALL GLASS including ALL egress points, making exits, particularly for anyone traveling with an elderly person or children difficult. There is a new high-rise building being built next door so it is extremely noisy with construction, plus the mall next door had damage- and more heavy construction making for a loud, not relaxing environment. The check in staff were not caring or accommodating which is rare in the hospitality industry in Colombia and we ended up cancelling our reservation upon arrival not feeling safe, worried about noise, then booked across the street (same hotel chain) and they refused to give us a refund, despite my mother being a 15 year patron of the hotel. Not cool.
I called the hotel before arriving after the 7.4 earthquake and was told there was not much earthquake damage and that the hotel was in good condition. I now think that was a subjective answer. When we arrived, there was visible damage, including a missing glass restaurant façade and broken glass from the large glass-covered entrance/drop-off area, broken stairs at egress points which meant less exit points (especially that a senior citizen can climb). Having been somewhat traumatized being on the 21st floor of another hotel during the earthquake, I wanted to make sure we felt safe -- and I had never been to the hotel.
Most concerning was the evacuation route. From our third-floor room, the designated routes appeared to require walking through areas beneath extensive glass ceilings around the restaurant, pool, atrium, and main hotel exit. Look at the photos. Another route appeared to involve a stairway damaged by the earthquake. With my elderly mother, I was extremely uncomfortable with this.
We had barely entered the room and had not put our belongings down. I asked to leave and receive a refund, but the hotel refused, even though Expedia was willing to refund the reservation. We ultimately paid to stay at the hotel across the street which is also a Spiwak property.
The lack of transparency and customer service was extremely disappointing. After a 7.4 earthquake, I would strongly recommend choosing another hotel. While I full appreciate the work being done to fix the hotel and am empathetic to folks given the earthquake, consideration has to be made when guests don't feel safe or concerned with noise levels.
I called the hotel before arriving after the 7.4 earthquake and was told there was not much earthquake damage and that the hotel was in good condition. I now think that was a subjective answer. When we arrived, there was visible damage, including a missing glass restaurant façade and broken glass from the large glass-covered entrance/drop-off area, broken stairs at egress points which meant less exit points (especially that a senior citizen can climb). Having been somewhat traumatized being on the 21st floor of another hotel during the earthquake, I wanted to make sure we felt safe -- and I had never been to the hotel.
Most concerning was the evacuation route. From our third-floor room, the designated routes appeared to require walking through areas beneath extensive glass ceilings around the restaurant, pool, atrium, and main hotel exit. Look at the photos. Another route appeared to involve a stairway damaged by the earthquake. With my elderly mother, I was extremely uncomfortable with this.
We had barely entered the room and had not put our belongings down. I asked to leave and receive a refund, but the hotel refused, even though Expedia was willing to refund the reservation. We ultimately paid to stay at the hotel across the street which is also a Spiwak property.
The lack of transparency and customer service was extremely disappointing. After a 7.4 earthquake, I would strongly recommend choosing another hotel. While I full appreciate the work being done to fix the hotel and am empathetic to folks given the earthquake, consideration has to be made when guests don't feel safe or concerned with noise levels.
Hotel response
Comment: 27 Aug 2026
Respected Ilsef426
We appreciate you taking the time to share your experience with us, and we regret that certain aspects of your stay caused you concern or discomfort.
Regarding the comments you shared, we believe it is important to clarify that, following the seismic event, the structural engineers responsible for the inspection carried out the corresponding assessments of our facilities. No structural impacts or damage compromising the safety of our guests were identified. The effects observed were primarily limited to masonry elements and isolated physical damage resulting from the seismic movement. No injuries or guest-related incidents occurred as a result of these events.
It is important to note that natural events of this nature may cause visible signs or damage to certain elements of a building without necessarily affecting its structural integrity or safety conditions. In this case, the building’s construction characteristics and seismic-resistant design allowed the property to respond appropriately to the event, with no structural damage identified that could compromise its stability or the safety of our guests and clients.
We understand that experiencing a seismic event can be concerning, particularly when visible conditions may be observed immediately afterward. For this reason, the situations identified were promptly reviewed in order to verify each of the aspects mentioned and to provide reassurance and safety to everyone who was in the building.
Likewise, we believe it is important to distinguish between physical effects that may occur as a result of a natural phenomenon and those that may pose a risk to people’s safety. Based on the inspections carried out, no structural damage was identified that compromised the safety of our guests.
The safety and well-being of everyone who visits us remain a priority. For this reason, we continue to closely monitor any situation that may arise, carrying out the necessary follow-up and taking appropriate measures to ensure everyone’s safety and peace of mind.
We sincerely appreciate your feedback, which allows us to continue evaluating our processes and continuously strengthening the safety standards and experience we provide to our guests and clients.
We sincerely hope to have the opportunity to welcome you again and provide you with an experience that reflects our commitment to your comfort, safety, and satisfaction.
Best regards.
Sandra Perlaza
Customer manager coordinator.
We appreciate you taking the time to share your experience with us, and we regret that certain aspects of your stay caused you concern or discomfort.
Regarding the comments you shared, we believe it is important to clarify that, following the seismic event, the structural engineers responsible for the inspection carried out the corresponding assessments of our facilities. No structural impacts or damage compromising the safety of our guests were identified. The effects observed were primarily limited to masonry elements and isolated physical damage resulting from the seismic movement. No injuries or guest-related incidents occurred as a result of these events.
It is important to note that natural events of this nature may cause visible signs or damage to certain elements of a building without necessarily affecting its structural integrity or safety conditions. In this case, the building’s construction characteristics and seismic-resistant design allowed the property to respond appropriately to the event, with no structural damage identified that could compromise its stability or the safety of our guests and clients.
We understand that experiencing a seismic event can be concerning, particularly when visible conditions may be observed immediately afterward. For this reason, the situations identified were promptly reviewed in order to verify each of the aspects mentioned and to provide reassurance and safety to everyone who was in the building.
Likewise, we believe it is important to distinguish between physical effects that may occur as a result of a natural phenomenon and those that may pose a risk to people’s safety. Based on the inspections carried out, no structural damage was identified that compromised the safety of our guests.
The safety and well-being of everyone who visits us remain a priority. For this reason, we continue to closely monitor any situation that may arise, carrying out the necessary follow-up and taking appropriate measures to ensure everyone’s safety and peace of mind.
We sincerely appreciate your feedback, which allows us to continue evaluating our processes and continuously strengthening the safety standards and experience we provide to our guests and clients.
We sincerely hope to have the opportunity to welcome you again and provide you with an experience that reflects our commitment to your comfort, safety, and satisfaction.
Best regards.
Sandra Perlaza
Customer manager coordinator.
Anonymous traveller
Comment: 1 Aug 2026
Stayed in: Jul 2026
I was very disappointed with my stay at this hotel. The property is in desperate need of remodeling and better maintenance. The towels had yellow stains on them, which was very unhygienic. The shower did not work properly, making it impossible to bathe. To make matters worse, the bed sheets were dirty and had hair on them when I arrived.
Cleanliness and basic room maintenance should be a priority for any hotel, but this property fell well below expectations. I hope management addresses these issues so future guests have a much better experience.
Cleanliness and basic room maintenance should be a priority for any hotel, but this property fell well below expectations. I hope management addresses these issues so future guests have a much better experience.
Anonymous traveller
Comment: 19 Jun 2026
Stayed in: Jun 2026
The light in the room was out. The hairdryer was broken. I complained because the pillow smelled bad. It took more than 10 minutes for the hot water to come on in the bath every time. The instant coffee wasn't refilled until checked out. Desk was not wiped. I had terrible experience this time.
Anonymous traveller
Comment: 18 May 2026
Stayed in: May 2026
This is our go to place for staycations. The rooms are starting to show their age, but are cool, comfortable and quiet. Proximity to the mall is a huge bonus even if it means a run to the pharmacy.
While we received the expected kind and helpful welcome from the front desk staff, the restaurant/wait staff left a lot to be desired. Having a complete change of personnel does not excuse meals presented differently (lacking in ingredients) or even mistaken orders. Floor staff did not even have an apology or simple act of compensation. Thinking it was a one of, we ordered room service, which took 1 hour and 20 minutes to arrive (they warn expected time is max 45 mins) and the food was not up to their usual standards (burnt in places). All this honestly put a damper on what should have been an enjoyable and relaxing weekend.
While we received the expected kind and helpful welcome from the front desk staff, the restaurant/wait staff left a lot to be desired. Having a complete change of personnel does not excuse meals presented differently (lacking in ingredients) or even mistaken orders. Floor staff did not even have an apology or simple act of compensation. Thinking it was a one of, we ordered room service, which took 1 hour and 20 minutes to arrive (they warn expected time is max 45 mins) and the food was not up to their usual standards (burnt in places). All this honestly put a damper on what should have been an enjoyable and relaxing weekend.
Excellent location
Avenida 6D No. 36N -18, Cali, 760009, Colombia|5.9 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
13:00
Good to know
Pets allowed with an extra charge
For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.
Please contact the hotel for details about adding extra beds.
Hotel Spiwak Chipichape Cali: FAQs
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