NH Cali Royal

Name: NH Cali Royal
Address: Cra. 100b #11A-99, Ciudad Jardín, Cali, 760010, Colombia, Cali, Valle del Cauca Department, 760010, Colombia

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Fast facts

Check in from:	15:00
Check out before:	12:00
Breakfast	Breakfast available
Pets	Pets allowed with an extra charge
Children	Children are welcome at this hotel

Amenities

Wi-Fi

Parking

Air conditioning

Airport shuttle

Pool

Fitness centre

More about NH Cali Royal

NH Cali Royal

This 5-star hotel is located in Cali, Colombia, next to the Holguines Trade Center and offers a 24-hour business centre, free WiFi and free parking. The hotel features an outdoor pool and a Spa.

Reviews from

Mentioned by travellers

Business traveller

Comment: 13 Jul 2026

Excellent service overall

I enjoyed the breakfast, and there was a good variety to choose from. The gentleman in charge of the restaurant was excellent and made me not want to miss breakfast. I also love the room cleaning service.

Hotel response

Comment: 14 Jul 2026

Dear Guest,
Thank you for sharing your experience with us. We are delighted to know you enjoyed the breakfast selection and that our restaurant team made such a positive impression.
It is also wonderful to hear that our housekeeping service added to your comfort. Feedback like yours encourages our team in their commitment to warm hospitality and attentive care.
We appreciate your support and look forward to welcoming you back for another enjoyable stay.
Best regards,
MARIA ISABEL SATIZABAL QUIROGA
NH Royal Cali

Anonymous traveller

Comment: 22 Jul 2026

Stayed in: Jul 2026

Booked in this hotel, when I arrived for check in the staff in the lobby told us there were no rooms available, that they were overbooked and proceeded to say “next in line”. So tough luck! It was like 10pm and me and my wife were just stranded there and the lobby staff shown no remorse or offered any help.
I don’t recommend this hotel after such a behavior in the lobby.

Family traveller

Comment: 23 Jun 2026

Stayed in: Jun 2026

Mr. Rolon and family

The breakfast was awesome. Very varied and delicious. The service was excellent. Thank you for making me and family welcome.

Hotel response

Comment: 24 Jun 2026

Dear Guest,
Thank you for sharing your feedback and for choosing to stay with us. We are delighted to know you and your family felt warmly welcomed and enjoyed the variety and quality of breakfast.
Our team takes great pride in providing attentive service and creating a hospitable atmosphere for every guest. Your recognition reinforces our commitment to delivering memorable stays.
We look forward to welcoming you back on your next visit.
Best regards,
MARIA ISABEL SATIZABAL QUIROGA
NH Royal Cali

Anonymous traveller

Comment: 5 Jun 2026

Stayed in: May 2026

Overall the hotel is Outstanding. The family site is well-sized, although the bed in the salon was very firm. The Front Desk and sculpting Staff were good and accommodating. The restaurant Staff, Menu, and Room Service were great! Only slightly annoying is that many light switches were not operable and the 2-burner induction stovetop requires steel (not aluminum) pots and pans which are not available at the front desk, so you have to but stovetop items for usage. Cleaning services in the room did a wonderful and thorough job of cleaning, replenishing towels, and bringing organization back to our room on a daily basis. We strongly recommend staying at this hotel as overall it was a great property and general location with close proximity to shopping and restaurants.

Anonymous traveller

Comment: 1 Jun 2026

Stayed in: May 2026

This hotel has seen better days. This was once the gem of Ciudad Jardin in Cali, but now it is really just a dingy old hotel. They had one person working at the peak hours of check in with several people in line. Once checked into the room, it was clear that hotel is not maintained. The tile floors had scratches, the polarized window film was crumbling off, there was rust on the shower curtain bar and towel bars, the bath tub valve did not work, the black out shade was stuck in place, the couch and sofa were like grandma's house in the 1980s, and the whole suite smelled of damp humidity (kind of like a wet dog). Also, although I did not use the TVs, these were the smallest TVs I think I have ever seen in a hotel. The breakfast was bad and the service was mediocre. There are some positives though: the bed was comfortable and the location of the hotel is great.

Excellent location

4.5

Cra. 100b #11A-99, Ciudad Jardín, Cali, 760010, Colombia|7.8 km from city centre

Check in and check out

Check in from:

15:00

Check out before:

12:00

Good to know

Children

Children are welcome at this hotel

Extra beds

Please contact the hotel for details about adding extra beds.

Cots

2 years old and under

Free

Pets

Pets allowed with an extra charge

Breakfast

Breakfast available

Breakfast price

R 308 (≈USD 19.11)/person

Breakfast times

06:00 - 11:00 from Monday to Sunday

Important information from the hotel

Reservations for 10 or more rooms are considered group reservations and will have a different cancellation policy than single reservations. The property will contact you to provide further information about this policy. As per Colombia's tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP7, TP11 stamp or TP12 visa upon entry to the country. Exemption only applies to room package rates (accommodation plus service). Permit must be shown upon arrival. Please note that dogs and cats are allowed upon request and subject to approval. The maximum weight is 25kg. A charge of USD $25 per pet, per night will be applied (max of 2 pets per room). Guide dogs stay free of charge.

Important information about the city

For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Accepted payment methods

This hotel accepts the following payment methods: