Please inform Aura Hotel Barú in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Guests under the age of 18 can only check in with a parent or official guardian. Boats leave at 8:00 and return to Cartagena at 15:30, depending on the weather. The boat transfer service is not included, it can be purchased for an additional fee, contact the hotel for coordination. Guests arriving by vehicle should use an all-terrain vehicle since the road is bumpy and deteriorated. The property reserves the right to transport pregnant women on board. The hotel transfer fee is not included in the rate. 1. The access to the Hotel has uncovered sections which in the rainy season can deteriorate a little, therefore special care must be taken with low vehicles, however all our vehicles are SUV type. 2. On the way to the hotel, if you come in your car, local vendors who offer services to go to Playa Blanca may approach and follow you, keep in mind that these people, not having training to deal with tourism, can generate an image of siege, not There is no reason to worry if they approach your vehicle, they just want to offer their services. 3. The Cholón cove which is in front of our hotel has become a very visited place by people from different parts of the world, sometimes the noise of the music can be heard in the hotel, it happens occasionally but we want be up to date 4. To learn about our transfer alternatives, please contact us.