Tia Chela Hostel
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 11:00 |
Amenities
Wi-Fi
Parking
Air conditioning
Non-smoking
Smoking areas
First aid kit
More about Tia Chela Hostel
Tia Chela Hostel
Tia Chela hostel is a recently renovated guest house in Santa Marta, where guests can make the most of its garden and terrace. Guests staying at this guest house have access to a patio.
Reviews from 
Solo traveller
Comment: 29 Oct 2025
Stayed in: Oct 2025
Bad experience..not safe place
I do not recommend this place under any circumstances. I felt unsafe here.
I originally chose Tia Chela Hostel because the Booking listing showed it as pet-friendly. To be safe, I even went in person before booking and was told twice that dogs were accepted. I arrived with a 3-month-old puppy. The puppy had a small accident on a rug. I immediately apologized and offered to clean it myself or pay for a proper wash (local laundry quoted around 5,000 COP). Instead, the owner demanded 50,000 COP, then changed her position and said they don’t accept pets at all.
The next day she came to my room and told me to pay or leave, even though I had already paid for two more nights. On the day of checkout, I found the front gate locked with a chain; I could not leave the property until staff arrived. Being locked inside unless I paid is unacceptable and felt dangerous. I called the police to get out and resolve the situation.
During the dispute I was told, “go back to your country,” and “you don’t have money,” which I experienced as xenophobic and offensive. No traveler should be spoken to like this.
Other problems:
The property feels old and worn.
The Wi-Fi did not work, so I had to use my own mobile data to work.
After my stay, I noticed the pet-friendly note was no longer visible on the Booking listing, adding to the sense of contradictory and shifting policies.
I have reported this case to Booking so they can review the safety concerns and the inconsistency of the pet policy. A platform like Booking is generally professional and safe, and I believe listings that behave this way should be thoroughly reviewed.
I originally chose Tia Chela Hostel because the Booking listing showed it as pet-friendly. To be safe, I even went in person before booking and was told twice that dogs were accepted. I arrived with a 3-month-old puppy. The puppy had a small accident on a rug. I immediately apologized and offered to clean it myself or pay for a proper wash (local laundry quoted around 5,000 COP). Instead, the owner demanded 50,000 COP, then changed her position and said they don’t accept pets at all.
The next day she came to my room and told me to pay or leave, even though I had already paid for two more nights. On the day of checkout, I found the front gate locked with a chain; I could not leave the property until staff arrived. Being locked inside unless I paid is unacceptable and felt dangerous. I called the police to get out and resolve the situation.
During the dispute I was told, “go back to your country,” and “you don’t have money,” which I experienced as xenophobic and offensive. No traveler should be spoken to like this.
Other problems:
The property feels old and worn.
The Wi-Fi did not work, so I had to use my own mobile data to work.
After my stay, I noticed the pet-friendly note was no longer visible on the Booking listing, adding to the sense of contradictory and shifting policies.
I have reported this case to Booking so they can review the safety concerns and the inconsistency of the pet policy. A platform like Booking is generally professional and safe, and I believe listings that behave this way should be thoroughly reviewed.
Location
Carrera 16c #7 14, Santa Marta, 470001, Colombia|0.64 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
11:00
Good to know
For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.
Please contact the hotel for details about adding extra beds.
Tia Chela Hostel: FAQs
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