Royal Palm Hotel
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Royal Palm Hotel
Royal Palm Hotel
Set 4 km from the UNESCO-protected Dubrovnik Old Town, Royal Palm Hotel is a luxury hotel featuring a wellness centre and indoor and outdoor pools. Dubrovnik Sunset Restaurant and bar offer a spacious terrace with unique sea views.
Reviews from 
Couple
Comment: 29 May 2026
Stayed in: May 2026
Fantastic Stay At The Royal Palm Hotel
We’ve just got back from a fabulous ten night stay in the Royal Palm hotel. The room was ready when we got there just before 11.00am. Seamless booking in an our room was a few steps away from the reception. When we opened the door we were blown away with the size of it. I knew it was a suite I’d booked and it was extremely spacious. The lounge area was extremely big with a cloakroom with a big shower in it. The bedroom had a massive bed with ample cupboards, wardrobes and an en-suite with a bath, toilet, bidet etc. A big balcony lead off this room.
We booked on a half board basis. The breakfasts were fantastic, with tastes to suit everyone. The evening meal offering was also very good, with ample choices. There were at least four themed nights during our stay - a BBQ night, an Italian night etc. Great salad bar and food that was varied every night and hot. We met a lovely couple so one night we had a pizza in one of the many themed on site restaurants.
The weather was wall to wall sunshine except for one afternoon when we had light rain for an hour or so.
Probably the best part of the hotel was the staff, from the guys who sorted Sun loungers & towels every morning, to the bar staff and especially the waitresses in the morning and evening. I must mention Alexandra - who had my bacon and eggs ready and waiting even before I’d got my toast ready - Josko, Ivan and Mia etc. Nothing was too much trouble and they all seemed to have constant smiles.
We will go back again.
We booked on a half board basis. The breakfasts were fantastic, with tastes to suit everyone. The evening meal offering was also very good, with ample choices. There were at least four themed nights during our stay - a BBQ night, an Italian night etc. Great salad bar and food that was varied every night and hot. We met a lovely couple so one night we had a pizza in one of the many themed on site restaurants.
The weather was wall to wall sunshine except for one afternoon when we had light rain for an hour or so.
Probably the best part of the hotel was the staff, from the guys who sorted Sun loungers & towels every morning, to the bar staff and especially the waitresses in the morning and evening. I must mention Alexandra - who had my bacon and eggs ready and waiting even before I’d got my toast ready - Josko, Ivan and Mia etc. Nothing was too much trouble and they all seemed to have constant smiles.
We will go back again.
Hotel response
Comment: 1 Jun 2026
Dear Navigate13992943103,
Ten nights and nothing but kind words — that really does put a smile on our faces. Thank you for such a generous review.
We are thrilled that the suite exceeded your expectations and that the half-board experience kept things interesting throughout your stay. The themed evenings are something our culinary team puts real thought into, so it is wonderful to hear that came through.
Now, the names you mentioned — Alexandra, Josko, Ivan, Mia — they will be so proud to read this. Knowing that guests notice their effort and energy is the best recognition they could ask for. We will make sure your words reach each of them personally.
We look forward to your return.
Warm regards,
Ana Barović,
Quality Manager
Ten nights and nothing but kind words — that really does put a smile on our faces. Thank you for such a generous review.
We are thrilled that the suite exceeded your expectations and that the half-board experience kept things interesting throughout your stay. The themed evenings are something our culinary team puts real thought into, so it is wonderful to hear that came through.
Now, the names you mentioned — Alexandra, Josko, Ivan, Mia — they will be so proud to read this. Knowing that guests notice their effort and energy is the best recognition they could ask for. We will make sure your words reach each of them personally.
We look forward to your return.
Warm regards,
Ana Barović,
Quality Manager
Couple
Comment: 16 Jul 2026
Not a 5* hotel- not worth the price.
This hotel shares the same facilities as Royal Ariston, Blue and Princess. Overall there is nothing hugely wrong with the hotel- however it 100% is NOT 5 star. Both in terms of facilities, service and consistency.
The sun loungers are old, dated and uncomfortable. The lounge areas lack any decor or 5 * feel. Just cheap plastic loungers dumped on concrete.
When ordering food from restaurants to be brought to the loungers, the orders would often be cancelled as items were missing but you wouldnt be notified. So, you are sat waiting for 45 minutes for a drink that never comes. When ordering food, we would ask for ketchup, for example. To be told there isnt any! I would then leave the pool and walk down to the restaurant myself and find ketchup- the waitors just couldnt be bothered to bring it. We would also sometimes ask for condiments and they would simply never arrive.
Drinks are brought to you in cheap paper cups that go soggy within 5 minutes. Noone came around to clean the cups and food containers away. They would sit around the loungers for hours and bins would be overflowing with rubbish.
Public areas were scruffy and often used as storage/ a dumping ground for equipment. Not suitable for an expensive 5* resort
The gyms lack a variety of equipment and many of the machines are broken.
Myriad broken things and leaking ceilings around the hotel.
Cleaners would sometimes leave cleaning products behind in our room. Somedays we would get teabags replenished, some days not. Service is just inconsistent.
The whole place is run down and scruffy. The location/ view is amazing. It is an average hotel. It is not 5* in any way.
The sun loungers are old, dated and uncomfortable. The lounge areas lack any decor or 5 * feel. Just cheap plastic loungers dumped on concrete.
When ordering food from restaurants to be brought to the loungers, the orders would often be cancelled as items were missing but you wouldnt be notified. So, you are sat waiting for 45 minutes for a drink that never comes. When ordering food, we would ask for ketchup, for example. To be told there isnt any! I would then leave the pool and walk down to the restaurant myself and find ketchup- the waitors just couldnt be bothered to bring it. We would also sometimes ask for condiments and they would simply never arrive.
Drinks are brought to you in cheap paper cups that go soggy within 5 minutes. Noone came around to clean the cups and food containers away. They would sit around the loungers for hours and bins would be overflowing with rubbish.
Public areas were scruffy and often used as storage/ a dumping ground for equipment. Not suitable for an expensive 5* resort
The gyms lack a variety of equipment and many of the machines are broken.
Myriad broken things and leaking ceilings around the hotel.
Cleaners would sometimes leave cleaning products behind in our room. Somedays we would get teabags replenished, some days not. Service is just inconsistent.
The whole place is run down and scruffy. The location/ view is amazing. It is an average hotel. It is not 5* in any way.
Hotel response
Comment: 16 Jul 2026
Dear Rheana,
Thank you for taking the time to share your feedback following your stay at the Royal Palm Hotel. While we are glad you enjoyed our beautiful location and exceptional views, we are deeply sorry to hear that your experience fell so short of the 5-star standard we strive to maintain.
Please accept our sincere apologies for the multiple service and facility shortcomings you experienced. The issues you raised regarding our pool area service including delayed or unnotified cancellations, the lack of attentiveness from our waitstaff, and the slow clearance of rubbish, are not reflective of the level of hospitality we aim to provide. We are also sorry for the beverage presentation and the inconsistent housekeeping standards in your room.
Furthermore, your comments regarding our sun loungers, the gym equipment, public area clutter, and maintenance concerns have been taken very seriously. I have shared your review directly with our Food & Beverage, Housekeeping, and Maintenance heads of department so that immediate measures can be taken to rectify these issues.
We appreciate your constructive feedback, as it is vital in helping us improve.
Warmest regards,
Ana Barović
Quality Manager
Thank you for taking the time to share your feedback following your stay at the Royal Palm Hotel. While we are glad you enjoyed our beautiful location and exceptional views, we are deeply sorry to hear that your experience fell so short of the 5-star standard we strive to maintain.
Please accept our sincere apologies for the multiple service and facility shortcomings you experienced. The issues you raised regarding our pool area service including delayed or unnotified cancellations, the lack of attentiveness from our waitstaff, and the slow clearance of rubbish, are not reflective of the level of hospitality we aim to provide. We are also sorry for the beverage presentation and the inconsistent housekeeping standards in your room.
Furthermore, your comments regarding our sun loungers, the gym equipment, public area clutter, and maintenance concerns have been taken very seriously. I have shared your review directly with our Food & Beverage, Housekeeping, and Maintenance heads of department so that immediate measures can be taken to rectify these issues.
We appreciate your constructive feedback, as it is vital in helping us improve.
Warmest regards,
Ana Barović
Quality Manager
Family traveller
Comment: 2 Jun 2026
Stayed in: May 2026
Only 1 disappointment
Dinner at the Royal Palms was awful for all 6 of us .
Breakfast excellent.
Breakfast excellent.
Hotel response
Comment: 3 Jun 2026
Dear Maps03644927180,
Thank you for your feedback.
We are glad breakfast was a highlight for your group, but we are sorry to hear that dinner at the Royal Palms did not meet expectations. We would appreciate knowing more about what went wrong — if you are open to sharing details, please do not hesitate to reach out to us directly so we can look into it properly.
Warmest regards,
Ana Barović,
Quality Manager
Thank you for your feedback.
We are glad breakfast was a highlight for your group, but we are sorry to hear that dinner at the Royal Palms did not meet expectations. We would appreciate knowing more about what went wrong — if you are open to sharing details, please do not hesitate to reach out to us directly so we can look into it properly.
Warmest regards,
Ana Barović,
Quality Manager
Couple
UK
Comment: 30 Jul 2026
First impressions of the Royal Palm
arrived yesterday with jet two no 20 stop transfer just two groups in a wee bus,we arrived early but room was ready for us hotel is pretty cool reception was really freindly let us know plenty info even about the bus to town room is perfect great sea view plenty pools,bars, resteraunts to choose from
but there is always a but
BUT ITS ROASTING
first impressions are really good
glad we chose yhe Royal Palm
but there is always a but
BUT ITS ROASTING
first impressions are really good
glad we chose yhe Royal Palm
Hotel response
Comment: 31 Jul 2026
Dear 412keithb412,
Thank you for sharing your wonderful first impressions following your recent arrival at Royal Palm Hotel.
We are delighted to know that your transfer went smoothly, your room was ready early, and that you are enjoying the perfect sea view along with our pools, bars, and restaurants. It is also wonderful to hear that our reception team made you feel welcome and provided you with helpful information regarding travel into town. At the same time, we completely understand that the summer heat can be quite intense, and we hope our air-conditioning and refreshing pool areas are helping you stay cool and comfortable.
Thank you once again for choosing us, and we look forward to ensuring you have a fantastic rest of your stay with us.
Warm regards,
Ana Barović
Quality Manager
Thank you for sharing your wonderful first impressions following your recent arrival at Royal Palm Hotel.
We are delighted to know that your transfer went smoothly, your room was ready early, and that you are enjoying the perfect sea view along with our pools, bars, and restaurants. It is also wonderful to hear that our reception team made you feel welcome and provided you with helpful information regarding travel into town. At the same time, we completely understand that the summer heat can be quite intense, and we hope our air-conditioning and refreshing pool areas are helping you stay cool and comfortable.
Thank you once again for choosing us, and we look forward to ensuring you have a fantastic rest of your stay with us.
Warm regards,
Ana Barović
Quality Manager
Group traveller
Comment: 7 Jun 2026
Stayed in: Jun 2026
Never again.
Booked last September; the rudest staff I have ever encountered in a hotel. The deluxe double rooms do not even have a mirror. The Royal Palm Hotel does not deserve its five stars at all. I will not recommend this hotel to anyone! It's a shame for such a beautiful place. Perhaps the staff at the reception should be replaced.
The breakfast is very modest, with almost no selection and cheap quality. The artificial turf in the outdoor area did not look well-maintained at all.
The breakfast is very modest, with almost no selection and cheap quality. The artificial turf in the outdoor area did not look well-maintained at all.
Hotel response
Comment: 13 Jun 2026
Dear Gast150820,
Thank you for taking the time to share your review regarding your stay from September 2025.
We appreciate all guest feedback, as it provides us with insights into where we can improve our services and facilities.
Regarding your comments about our reception team, please understand that, because more than ten months have passed since your stay, it is difficult for us to retroactively verify the specific circumstances or the staff members involved at that time. However, providing professional and attentive hospitality remains our top priority, and we monitor guest impressions continuously to maintain our standards.
We have also taken note of your feedback concerning the room setup, breakfast selection, and the maintenance of our outdoor areas. These observations have been shared with our internal departments as part of our regular quality reviews.
Thank you once again for your constructive feedback.
Sincerely,
Ana Barović,
Quality Manager
Thank you for taking the time to share your review regarding your stay from September 2025.
We appreciate all guest feedback, as it provides us with insights into where we can improve our services and facilities.
Regarding your comments about our reception team, please understand that, because more than ten months have passed since your stay, it is difficult for us to retroactively verify the specific circumstances or the staff members involved at that time. However, providing professional and attentive hospitality remains our top priority, and we monitor guest impressions continuously to maintain our standards.
We have also taken note of your feedback concerning the room setup, breakfast selection, and the maintenance of our outdoor areas. These observations have been shared with our internal departments as part of our regular quality reviews.
Thank you once again for your constructive feedback.
Sincerely,
Ana Barović,
Quality Manager
Excellent location
Ul. kardinala Stepinca 31b, Lapad, Dubrovnik, 20000, Croatia|4.49 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Royal Palm Hotel: FAQs
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