I spent multiple weeks at Lidija's rooms in Zagreb, and noticed that - regardless of the fact many of her former customers say only good and positive things about this accommodation - there are in fact certain very concrete things that often get omitted. First of all, this is a "one-man-band" kind of business, err, one woman in fact! Mrs Lidija is there basically for everything, from issuing your invoice, to cleaning, to setting things up, making your bed etc etc. Of course, this is an impossible task. And besides, our guess is Mrs Lidija is in her late 60's... When it starts to rain in Zagreb, which it often does, especially in the Fall, for example, there's no carpet to clean your shoes anywhere! Small things like this, really. You enter the court and.. NO SHOE CLEANING RUG. Anywhere. So basically, you are entering your room right from the street, no rug in the courtyard, no rug to enter the house, no rug to enter your room, no rug inside your room. Why? I suspect because she is trying to save money on "minor things like that".. but that's just ridiculous. Next, yes, beds are okay, overall accommodations are clean - BUT - I for instance found lots of dark hair in my bathroom sink, basically my accommodation was NOT fully clean and ready when I checked in. And I arrived exactly in time when I said I was going to arrive (I suppose she thought I was gonna be late..) Amyhow, of course, doing everything herself, and being of certain age, she gets easily distracted by "surprises" such as clients arriving on time, and once she is surprised basically anything goes.. I saw that multiple times. Mrs Lidija gets stressed under pressure, forgets things (Eg to bring fresh towels), and so on and so forth. I believe that this accommodation will go drastically downhill in the future, unless something changes, and whether change is possible I don't know. Lastly, she tried to overcharge me in the end. When I complained and showed her her website prices, as stated on her official website page, she basically claimed that was an "old website no longer in use"... But still, from which I could see, the website in question is the only one she has and ever had. When I asked her why the pricing on her website is different from the pricing on her invoice, she said that HER OFFICIAL WEBSITE is old pricing.. Okay fine, but why didn't she tell me that at the time of my making reservation? She never mentioned this very important detail. Also, she said her "real prices" are on her booking.com page. But then I asked why doesn't she pull her official website off line then? If it is old and all wrong prices there, why doesn't she just cancel the website? She said that she does not know how to. Go figure! And a number of small things and details like that. Personally, I am not sure I will want to book with Mrs Lidija again. She is constantly trying to act like she is cool, positive, relaxed and overall "good" host, but for some reason all that really appears very fake when you try and get to the bottom of it. The truth is, which I noticed, she is not a bad person, but quite disorganized, disoriented, does not function at all under pressure, cannot continue to run this business on her own anymore, and basically cannot continue to make satisfied customers doing business this way. Yes, these are all just details, but once those details begin to pile up, you end up with a service which is no longer appropriate and a customers relations attitude that just isn't adequate. For anything serious you ask her on the phone, any serious matter, you can hear it and feel it that she begins panicking, that she can't handle it, and that she just may not handle this kind of pressure anymore. Not sure I will stay there again... would recommend the location though