Meliá Trinidad Península
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Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 12:00 |
Amenities
More about Meliá Trinidad Península
Meliá Trinidad Península
Facilities: The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The hotel has wheelchair-accessible facilities and a lift. Souvenirs can be purchased at the gift shop. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service, a hairdresser, a page service and a hotel doctor. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. A projector is available for guests' business needs.
Comment: 16 Jul 2026
Stayed in: Jul 2026
Great relaxing experience
Hotel response
Comment: 16 Jul 2026
It's great to know that you had an excellent experience with your family! We appreciate your comments about the buffet and will take your observations into account to improve. We're glad you enjoyed the drinks and that the bar staff made a good impression. Also, it's awesome to hear that the spa massages were amazing. Thanks for the recommendation! We hope you come back soon to keep enjoying special moments with us.
Best regards,
Hotel Meliã Trinidad Península Management
Comment: 7 Jun 2026
Stayed in: Jun 2026
Nice hotel
Hotel response
Comment: 11 Jun 2026
¡Muchas gracias por su comentario tan positivo! Nos alegra enormemente saber que disfrutó de unas vacaciones agradables. Es gratificante escuchar que nuestro servicio y la calidad de la comida superaron sus expectativas.
Apreciamos su recomendación al 100% y su reconocimiento hacia nuestro equipo. Trabajamos arduamente para ofrecer una experiencia excepcional a nuestros huéspedes y su satisfacción es nuestra mayor recompensa.
Esperamos poder recibirle nuevamente en su próximo viaje a Cuba.
Saludos cordiales,
Gerencia Hotel Meliã Trinidad Península
Comment: 5 Aug 2026
Stayed in: Aug 2026
My experience at Hotel Trinidad Península and with the Cubanacán Group was absolutely disgraceful. I have never felt so ripped off as a customer.
After paying for my stay in advance, we were forced to pay an additional amount upon arrival with no prior notice. The only explanation we were given was that, since the hotel was no longer managed by Meliá and had been taken over by Cubanacán, they needed to recover the investment they had made. In other words, even if you pay in full before you arrive, you have no guarantee that they won’t demand more money at check-in.
The food was terrible, the service was awful, and the staff showed very little professionalism or respect for their guests.
The worst part came afterward. On the day we checked in, we arranged and prepaid day passes for some family members, paying approximately $700. Everything was supposedly confirmed. However, when they arrived at the hotel, they were told they had to pay an additional $800 just to be allowed in. The rules changed only after they had already taken our money. To me, that was a complete abuse.
I left this place feeling that their only goal is to squeeze as much money as possible out of their guests. I felt completely ripped off and deceived.
What makes it even more frustrating is the feeling that there is nowhere to turn when something like this happens. As a customer, you are left without any real way to challenge these practices.
For the amount of money this hotel charges, you could easily enjoy an amazing vacation in Punta Cana, even with flights included, where customer service is on a completely different level. They understand what hospitality means. Unfortunately, that was not the case here.
My advice to anyone considering staying at Hotel Trinidad Península is simple: think twice. Read the reviews carefully, do your research, and avoid going through the same experience we did.
Without a doubt, this was one of the worst travel experiences of my life.
Si pudiera dar cero estrellas, lo haría.
Mi experiencia en el Hotel Trinidad Península y con el grupo Cubanacán ha sido absolutamente vergonzosa. Nunca en mi vida me había sentido tan robado como cliente.
Después de haber pagado mi estancia con antelación, al llegar al hotel nos exigieron pagar una cantidad adicional sin previo aviso. La única explicación que dieron fue que, como el hotel ya no pertenece a Meliá y ahora lo administra Cubanacán, tenían que recuperar la inversión realizada. En otras palabras: aunque pagues por adelantado, no tienes ninguna garantía de que no te vayan a sacar más dinero cuando llegues.
La comida es pésima, el servicio deja muchísimo que desear y el trato del personal fue completamente indiferente y carente de profesionalidad.
Lo peor vino después. El mismo día de nuestra llegada dejamos pagados unos pasadías por aproximadamente 700 dólares. Todo quedó supuestamente acordado. Sin embargo, cuando esas personas llegaron al hotel, les exigieron alrededor de 800 dólares adicionales para poder entrar. Cambiaron las condiciones después de haber cobrado el dinero. Para mí, eso fue un abuso absoluto.
Salgo de este lugar con la sensación de que solo buscan sacar dinero al cliente a toda costa. Me sentí completamente robado y engañado.
Lo más triste es la sensación de indefensión. Cuando ocurren cosas como estas, el cliente prácticamente no tiene dónde reclamar ni quién responda.
Con el dinero que cuesta este hotel puedes irte de vacaciones a Punta Cana, incluso con vuelo incluido, y recibir una atención infinitamente mejor. Allí entienden lo que significa el turismo y el respeto al cliente. Aquí, lamentablemente, fue todo lo contrario.
Mi consejo para cualquiera que esté pensando hospedarse en el Hotel Trinidad Península es muy sencillo: piénselo dos veces. Lean las reseñas, investiguen bien y eviten pasar por la misma experiencia que nosotros.
Ha sido, sin duda, una de las peores experiencias que he tenido como turista.
Comment: 29 Jul 2026
Stayed in: Jul 2026
Amazing
Hotel response
Comment: 30 Jul 2026
We are very happy to receive your such positive comment. It is a pleasure to offer spectacular views, quality cuisine, and exceptional service. We will be delighted to serve you again on your next visit.
Best regards,
Hotel Trinidad Península Management
Comment: 18 Jul 2026
Stayed in: Jul 2026
It doesn’t worth the money
Hotel response
Comment: 23 Jul 2026
We are very sorry to hear that your experience did not meet your expectations. We appreciate you sharing your feedback, as it helps us improve. We are committed to providing quality service and will take your comments about the service and cleanliness into account. Please, if you would like to discuss your experience further, do not hesitate to contact us directly. Your satisfaction is very important to us.
Best regards,
Management Hotel Meliã Trinidad Peninsula
Excellent location
Playa María Aguilar, Carr. a Ancón, Playa Ancón, 62600, Cuba|1.59 km from city centre
Check in and check out
Check in from:
16:00
Check out before:
12:00
Good to know
Please contact the hotel for details about adding extra beds.