Griffen Spa Hotel
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
More about Griffen Spa Hotel
Griffen Spa Hotel
Featuring rooms with views of the Baltic Sea or the old town, this central Rønne hotel also offers free WiFi and free private parking. Free spa access is offered to guests over 16 years of age.
Comment: 22 Aug 2026
Stayed in: Aug 2026
Comment: 3 Aug 2026
The word service does not exasperate on Griffen
Hotel response
Comment: 13 Aug 2026
Tak fordi du tog dig tid til at dele din oplevelse. Jeg er oprigtigt ked af at læse, at I står tilbage med et indtryk af, at service ikke eksisterer på Griffen. Det er bestemt ikke den oplevelse, vi ønsker at give vores gæster.
Jeg er især ked af at høre, at det værelse, I havde fået anvist, ikke fungerede tilfredsstillende for dig som kørestolsbruger. Når man på forhånd har gjort opmærksom på et behov for et handicapvenligt værelse, skal man naturligvis kunne forvente, at de praktiske forhold er afstemt derefter. Din beskrivelse tager jeg derfor meget alvorligt og følger op på internt.
Jeg beklager også, at I måtte kontakte natportieren for at få håndklæder og sengetøj. Uanset hvad der er gået galt i kommunikationen, skulle I naturligvis ikke stå klokken ét om natten og mangle det, I havde bedt om.
Køleskabene på vores værelser er ikke fyldte minibarer, men er til fri afbenyttelse for vores gæster. Jeg forstår dog godt, at det kan have været en anden forventning, I havde ved ankomsten.
Og de to planter ved indgangen? De skulle selvfølgelig heller ikke have budt jer velkommen i den tilstand.
Tak for den konkrete feedback. Jeg er ked af, at jeres ophold ikke blev den gode og ubesværede oplevelse, det burde have været.
De bedste hilsner
Nicoline fra Griffen Spahotel
Comment: 31 Jul 2026
Stayed in: Jul 2026
The extra pillows in the cupboard could have been placed on the bed from the start.
The breakfast was really good both mornings and we liked that some of the items were exchanged from day to day.
The location is excellent, and we did enjoy the spa facilities.
Danish hospitality at its best!
Comment: 27 Jul 2026
Fawlty Towers
First, the location: none of the photos show that there is a heavily trafficked road running right between the hotel and the ocean, giving you the false impression that you are right on the beach.
On a positive note, the rooms are nice and comfortable (though the beds were a bit too hard for our liking, which is subjective). However, our real issues were with check-in and service.
Upon arrival, we were initially given rooms facing the parking lot. After I showed proof that I had paid extra for an ocean view, the staff had to consult a manager. It took 20 minutes to resolve—we were given a complimentary drink, but ultimately ended up with an ocean/road view.
The biggest problem occurred on our second day. When we tried to enter our room, our key cards didn't work. When my adult son went down to reception, the receptionist questioned why he was staying in that room. It turned out they had checked us into the wrong room under someone else's name who was only booked for one night. Instead of apologizing and quickly fixing their own mistake, the receptionist questioned us, and it took over an hour to get new cards, during which she even suggested we might have to move rooms.
When you stay at a hotel, you expect a stress-free experience. That bubble burst completely, and customer service during a problem of their own making is definitely not their strong suit.
Hotel response
Comment: 13 Aug 2026
Thank you for taking the time to share your experience with us.
I am pleased to hear that you found the rooms nice and comfortable, but I am genuinely sorry that the handling of your reservation and room keys caused so much frustration during your stay.
There was clearly a mistake on our side regarding the room registration, and regardless of how that happened, it should have been resolved quickly and with an apology - not become something you as our guest had to spend more than an hour dealing with. I completely understand your point that a hotel stay should feel easy and stress-free, and in this situation, we did not deliver the level of service you should be able to expect from us.
Regarding our location, the coastal road does run between the hotel and the sea. We certainly do not wish to give a misleading impression of this, and I appreciate you mentioning that our photos left you with a different expectation before arrival.
Thank you for your honest feedback. I have shared your comments with the relevant team, as there are important lessons for us in both what went wrong and, particularly, how the situation was handled afterwards.
I am sorry that this became such a significant part of your experience at Griffen Spahotel.
Kind regards,
Nicoline / Griffen Spahotel
Comment: 22 Jul 2026
Stayed in: Jul 2026
Very good location
Nordre Kystvej 34, Ronne Bornholm, 3700, Denmark|0.89 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.

