Goma Serena Hotel
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Fast facts
Check in from: | 12:30 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
More about Goma Serena Hotel
Goma Serena Hotel
Set in the heart of Goma on the northern shores of Lake Kivu, Goma Serena Hotel is the citys only five-star hotel, perfectly located for business travelers, families and explorers visiting the Democratic Republic of the Congo.Surrounded by rainforest and rare wildlife, Goma offers a gateway to the countrys untamed beauty, inspiring the hotels blend of contemporary elegance and tropical charm.Guests enjoy stylish rooms, an Olympic-size pool, soothing spa treatments and international cuisine across three vibrant dining venues.All 110 rooms feature panoramic lake views and modern comfort. A range of flexible indoor and outdoor spaces is available for meetings, weddings, and special events, supported by expert planners.
Comment: 6 Oct 2022
Stayed in: Oct 2022
Staying at the Serena
Raemonde Bezenar
Edmonton Canada
Hotel response
Comment: 7 Oct 2022
Thank you for taking time to review our property. We are glad that most of the facilities met your expectations. We look forward to welcoming you back at the Goma Serena Hotel in the near future.
Sincerely,
James Nzavwala,
General Manager.
Comment: 20 Jul 2023
Stayed in: Jul 2023
Serena not worth it, really poor services.
Hotel response
Comment: 26 Jul 2023
Thank you for finding time to share your feedback on the last stay with us. I would like to extend my utmost apologies on behalf of the Hotel staff and management for not living up to your expectations. The service areas you highlighted have being discussed with all concerned departmental heads and remedial actions have been taken to ensure we continue living up to the great service promise the Serena brand represents. Once again, accept my sincere apologies for any inconvenience we may have caused you and do beg you to give us another opportunity to host you next time you are in Goma, and i will be glad to personally meet you and ensure that your stay is comfortable as for all other Hotel guests.
Sincerely at your service,
James Nzavwala,
General Manager.
Comment: 30 Aug 2022
Stayed in: Aug 2022
Unfortunate situation
However, the very liberal approach to lose women activities, encouraged by some of the staff who do seem to even take advantage of it, leads some of the guests to consider any dark skin female visitor as fair game and harass them with persistence. Two of my Congolese friends, although dressed with modesty, who came to visit during my stay had to face such such embarrassing situation what led them to leave the place.
As mentioned in some earlier review, control over guests behavior leaves much to desire and relevant measures should be put in place.
Hotel response
Comment: 1 Sep 2022
Thank you for your review of our Hotel in the recent stay with us. We do regret the unfortunate issue you had involving your visitors and this is indeed condemned with highest regard. Rest assured that i will investigate same shall take this as a training gap on the Hotel security team, which is an outsourced resource, to ensure that they maintain the Hotel reputation. We do assure your of our commitment to ensure that all hotel visitors are welcomed and are not subject to prejudice or any sort of discrimination. Once again, thank for choosing to stay with us and please i would appreciate to meet you in your next stay at the Hotel. Please accept our apologies for the inconvenience and embarrassment we may have caused you and your visitors. Rest assured that this was an isolated incidence and should not recur.
Regards,
James Nzavwala,
General Manager.
Comment: 6 May 2022
Stayed in: Apr 2022
Welcome new addition and the Goto place in Goma
Hotel response
Comment: 10 May 2022
Thank you for taking your time to review our property. We are glad that most of the facilities met your expectations. We look forward to welcoming you back at the Goma Serena Hotel in the near future.
Sincerely,
James Nzavwala,
General Manager.
Comment: 23 Apr 2022
Stayed in: Apr 2022
Excellent hotel
Hotel response
Comment: 25 Apr 2022
Thank you for taking your time to review our property. We are glad that most of the facilities met your expectations. We look forward to welcoming you back at the Goma Serena Hotel in the near future.
Sincerely,
James Nzavwala,
General Manager.
Excellent location
863M+VFQ, 105 Avenue De La Corniche, Goma, B.P. 90, DR Congo|3.39 km from city centre
Check in and check out
Check in from:
12:30
Check out before:
11:00
Good to know
Pets not allowed
Extra beds are available for an additional charge, depending on the size of the room.