Arctic TreeHouse Hotel
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Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 11:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Spa
Front desk 24 hour
More about Arctic TreeHouse Hotel
Arctic TreeHouse Hotel
Located near SantaPark, Arctic TreeHouse Hotel offers accommodation in Rovaniemi. Offering suites, guests can enjoy views of the surrounding forest and even the Northern Lights if lucky. Free private parking and free WiFi are available on site.
Reviews from 
Anonymous traveller
Comment: 9 Aug 2026
Stayed in: Aug 2026
One of those rare hotels where the room, the architecture, the forest and the restaurant together become the destination. We loved everything about our stay
Couple
Comment: 26 Apr 2026
Stayed in: Jan 2026
Stunning location, serious hygiene failure — and a response that made it worse
There is no pleasure in writing a one-star review for a property this visually striking. But the experience we had warrants an honest account.
After returning to our room following an evening tour, we discovered the right side of the bed visibly contaminated with body hair — including what appeared to be shaved pubic hair. The bed was not in a usable hygienic condition.
Response time and quality: We contacted the hotel immediately via their WhatsApp service. It took over 30 minutes for a staff member to respond. At no point were we offered cleaning, a room change, or any practical alternative. The only response was a written apology.
How we resolved it: We removed the contaminated sheets ourselves and used bedding from the second bed in the room.
Follow-up: After escalating formally, Hotel Manager Katarina Bobotova offered a 50% refund as a “gesture of goodwill.” Her position was that the room “remained in use for the duration of the stay” — which is technically true, but only because we had no choice and no support. The offer did not reflect the seriousness of the breach.
The matter remains escalated through both Booking.com and our credit card provider.
The Arctic TreeHouse concept deserves better execution and a more guest-centric response culture. As it stands, I cannot recommend this property given what we experienced and how it was handled.
After returning to our room following an evening tour, we discovered the right side of the bed visibly contaminated with body hair — including what appeared to be shaved pubic hair. The bed was not in a usable hygienic condition.
Response time and quality: We contacted the hotel immediately via their WhatsApp service. It took over 30 minutes for a staff member to respond. At no point were we offered cleaning, a room change, or any practical alternative. The only response was a written apology.
How we resolved it: We removed the contaminated sheets ourselves and used bedding from the second bed in the room.
Follow-up: After escalating formally, Hotel Manager Katarina Bobotova offered a 50% refund as a “gesture of goodwill.” Her position was that the room “remained in use for the duration of the stay” — which is technically true, but only because we had no choice and no support. The offer did not reflect the seriousness of the breach.
The matter remains escalated through both Booking.com and our credit card provider.
The Arctic TreeHouse concept deserves better execution and a more guest-centric response culture. As it stands, I cannot recommend this property given what we experienced and how it was handled.
Hotel response
Comment: 6 May 2026
Dear Mr Politi,
Thank you for taking the time to share your experience.
We are truly sorry for what you encountered during your stay, this falls far below the standards we hold ourselves to and the experience our guests deserve.
We take cleanliness and guest comfort extremely seriously and we sincerely apologise that we failed to meet those standards on this occasion.
We are also sorry that our team did not offer you an alternative room right away and this is something we should have done without hesitation.
Your feedback has been taken seriously internally and we are using it to improve our processes.
We hope to have the opportunity to restore your trust in the future.
Kind Regards
Katarina
Hotel Manager
Thank you for taking the time to share your experience.
We are truly sorry for what you encountered during your stay, this falls far below the standards we hold ourselves to and the experience our guests deserve.
We take cleanliness and guest comfort extremely seriously and we sincerely apologise that we failed to meet those standards on this occasion.
We are also sorry that our team did not offer you an alternative room right away and this is something we should have done without hesitation.
Your feedback has been taken seriously internally and we are using it to improve our processes.
We hope to have the opportunity to restore your trust in the future.
Kind Regards
Katarina
Hotel Manager
Couple
Comment: 15 Apr 2026
Stayed in: Apr 2026
The best experience in Lapland
We’ve had wonderful stay here. Our room is super cozy with stunning view of the forest. Big glass windows offering the best view, we just lay down on bed and enjoy sunrise, and star sky in the night. Breakfast was huge with such a nice collection of food including some special ones from local.
We had dinner at Rakas and it was really really good. I gotta mention one of the activities that you must experience while staying here is massage. We got to know Sarah our massage technician lady who was really good at what she doing and amazing personality too.
Just 5 mins away there is a reindeer farm that you can visit walk and feed the reindeer also are very indeed special
Love it and definitely will come back during winter time
We had dinner at Rakas and it was really really good. I gotta mention one of the activities that you must experience while staying here is massage. We got to know Sarah our massage technician lady who was really good at what she doing and amazing personality too.
Just 5 mins away there is a reindeer farm that you can visit walk and feed the reindeer also are very indeed special
Love it and definitely will come back during winter time
Hotel response
Comment: 16 Apr 2026
Thank you so much for your lovely review
We are truly happy to hear you had such a wonderful stay with us. It is great that you enjoyed the cozy atmosphere and those peaceful moments by the window, from sunrise to the starry night sky.
We are also delighted that breakfast, your dinner at Rakas, and especially your massage experience with Sarah made your stay even more memorable. We will be sure to pass your kind words on to her.
And yes, the nearby reindeer experiences are something truly unique in Lapland. We are glad you had the chance to enjoy that as well.
It means a lot to hear you would like to return. We would love to welcome you back for a whole new magical season.
We are truly happy to hear you had such a wonderful stay with us. It is great that you enjoyed the cozy atmosphere and those peaceful moments by the window, from sunrise to the starry night sky.
We are also delighted that breakfast, your dinner at Rakas, and especially your massage experience with Sarah made your stay even more memorable. We will be sure to pass your kind words on to her.
And yes, the nearby reindeer experiences are something truly unique in Lapland. We are glad you had the chance to enjoy that as well.
It means a lot to hear you would like to return. We would love to welcome you back for a whole new magical season.
Solo traveller
Comment: 28 Mar 2026
Stayed in: Mar 2026
Light and dark
Luxury hotel with stunning looks but there were things we didn't like. The uncomfortable bathroom, barely fit my need in the surroundings of the pike, the uncomfortable shower with a screen that cost to open or close by its shape, the room was not comfortable to spend time or even to leave the suitcase, if I wanted to leave it outside to go taking things you should make space apart the chairs on the floor itself. I think it puts a premium on design over usability.
Hotel response
Comment: 30 Mar 2026
Dear Mr Montse,
We are sorry to hear that your stay did not meet your expectations in terms of comfort and practicality. This is certainly not the experience we want our guests to have, and we truly appreciate you bringing this to our attention.
We are pleased that you chose to stay with us and we hope there were still some positive moments during your visit.
Your comments are very valuable, and we will review them carefully with our team as we continue working to improve our guest experience.
It would be our pleasure to have you stay with us again.
Kindest Regards
Katarina
Hotel Manager
We are sorry to hear that your stay did not meet your expectations in terms of comfort and practicality. This is certainly not the experience we want our guests to have, and we truly appreciate you bringing this to our attention.
We are pleased that you chose to stay with us and we hope there were still some positive moments during your visit.
Your comments are very valuable, and we will review them carefully with our team as we continue working to improve our guest experience.
It would be our pleasure to have you stay with us again.
Kindest Regards
Katarina
Hotel Manager
Family traveller
Comment: 27 Mar 2026
Stayed in: Dec 2025
Great trip but not 5*
We stayed as a family of 4 (2 adults and 2 kids aged 7 & 10). We stayed in one of the family suites and it was very comfortable and spacious with 2 bedrooms and sitting area. It was nice but didn’t feel as special as the price tag would indicate.
The breakfast was ok but I felt the food for lunch and dinner was overpriced.
The tours were good.
We had a great trip and I’m glad we went but I feel we could have had a similar experience in alternative accommodation for a lesser price tag.
The breakfast was ok but I felt the food for lunch and dinner was overpriced.
The tours were good.
We had a great trip and I’m glad we went but I feel we could have had a similar experience in alternative accommodation for a lesser price tag.
Hotel response
Comment: 30 Mar 2026
Dear Valued Guest,
Thank you very much for taking the time to share your feedback with us.
We are sorry to hear that your experience did not fully meet your expectations, especially in terms of the overall value. Your comments are very important to us, and we will review them carefully with our team.
At the same time, we are very happy to know that you and your family had a great trip and enjoyed your time with us.
It was a pleasure to have you as our guests, and we truly hope to welcome you and your family back again in the future.
Warm Regards
Katarina
Hotel Manager
Thank you very much for taking the time to share your feedback with us.
We are sorry to hear that your experience did not fully meet your expectations, especially in terms of the overall value. Your comments are very important to us, and we will review them carefully with our team.
At the same time, we are very happy to know that you and your family had a great trip and enjoyed your time with us.
It was a pleasure to have you as our guests, and we truly hope to welcome you and your family back again in the future.
Warm Regards
Katarina
Hotel Manager
Very good location
Tarvantie 3, Rovaniemi, 96930, Finland|5.1 km from city centre
Check in and check out
Check in from:
16:00
Check out before:
11:00
Good to know
Children are welcome at this hotel
from 3 to 13 years old
R 1,402 (EUR75) per person per night
2 years old and under
R 842 (EUR45) per person per night
Pets not allowed
Breakfast available
Breakfast options
English breakfast
Breakfast times
08:00 - 10:30 from Monday to Sunday
Please inform Arctic TreeHouse Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Credit card details are only needed to guarantee the booking. After booking, the property will send a payment link and instructions on how to proceed with the payment.
This hotel accepts the following payment methods:
Transfer from/to airport available. Cost: 72.00 EUR one way.
Arctic TreeHouse Hotel: FAQs
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