Mercure Chartres Centre Cathedrale
+ 67
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
More about Mercure Chartres Centre Cathedrale
Mercure Chartres Centre Cathedrale
Hotel Mercure Chartres Centre Cathedrale is located at the heart of Chartres, overlooking the cathedral and market. It has air-conditioned rooms with satellite TV and free WiFi access.
Reviews from 
Couple
Comment: 27 May 2026
Stayed in: May 2026
Convenient and central
We stayed at this hotel for just one night during a tour of France, and the accommodation turned out to be comfortable overall. A strong point of the structure is definitely the location, less than ten minutes on foot from the historic center and particularly from the famous Cathedral. The hotel appears charming and well-maintained in the common areas. Small but welcoming was the room that was reserved for us. Good was the buffet set up for breakfast.
Hotel response
Comment: 13 Jun 2026
Dear,
Thank you for your recent stay and for taking the time to share your experience with us.
We are delighted to hear that you enjoyed the comfort of your accommodation and our convenient location. We are also pleased that the quality of our breakfast contributed positively to your stay.
We have taken note of your comment regarding the size of the room. While room sizes vary depending on the category, we strive to provide welcoming and comfortable accommodations for all our guests.
We look forward to welcoming you back on your next visit to Chartres.
Kind regards,
Clara - Front Office Manager
Thank you for your recent stay and for taking the time to share your experience with us.
We are delighted to hear that you enjoyed the comfort of your accommodation and our convenient location. We are also pleased that the quality of our breakfast contributed positively to your stay.
We have taken note of your comment regarding the size of the room. While room sizes vary depending on the category, we strive to provide welcoming and comfortable accommodations for all our guests.
We look forward to welcoming you back on your next visit to Chartres.
Kind regards,
Clara - Front Office Manager
Family traveller
Comment: 29 Dec 2025
Stayed in: Dec 2025
All right!
Super friendly welcome on arrival and all staff the same.
Very well maintained overall with excellent breakfast.
Very good value for money for a family of 4 (2 adults 2 children)
Very well maintained overall with excellent breakfast.
Very good value for money for a family of 4 (2 adults 2 children)
Hotel response
Comment: 3 Jan 2026
Chère famille C,
Un grand merci pour votre retour très positif. Nous sommes ravis que l’accueil à votre arrivée ainsi que la disponibilité de l’ensemble de notre équipe aient contribué à la réussite de votre séjour. Nous sommes également heureux que vous ayez apprécié la tenue de l’hôtel et la qualité de notre petit-déjeuner. Votre satisfaction quant au rapport qualité-prix pour votre famille est une belle récompense pour nous.
Au plaisir de vous accueillir de nouveau lors d’un prochain séjour à Chartres,
Cordialement,
Un grand merci pour votre retour très positif. Nous sommes ravis que l’accueil à votre arrivée ainsi que la disponibilité de l’ensemble de notre équipe aient contribué à la réussite de votre séjour. Nous sommes également heureux que vous ayez apprécié la tenue de l’hôtel et la qualité de notre petit-déjeuner. Votre satisfaction quant au rapport qualité-prix pour votre famille est une belle récompense pour nous.
Au plaisir de vous accueillir de nouveau lors d’un prochain séjour à Chartres,
Cordialement,
Anonymous traveller
Comment: 11 Jun 2026
Stayed in: May 2026
Very good access to city.Excellent restaurant just down the road. Car park almost underneath hotel.
Anonymous traveller
Comment: 23 May 2026
Stayed in: May 2026
Lovely hotel and great location in the town. We arrived quite late but were greeted with a smile, and able to get a drink! The room was of a good size, the bed and pillows were comfortable and it was clean. There was plenty of choice for breakfast. I would highly recommend.
Couple
FR
Comment: 18 May 2026
Stayed in: May 2026
A very friendly staff!
Overall pleasant stay at the Mercure Chartres, with a successful welcome.
Early arrival on a Friday afternoon accepted without difficulty with the ALL card.
We had booked a Privilege room with a nice view of the cathedral. The room was functional, well soundproofed, and comfortable overall. The bedding is of good quality, even though the mattress creaked a bit. Welcome attention in the room with the Accor card (a small chocolate tablet) is always pleasant. A small downside, however, regarding the bathroom, which could use a refresh to meet the expected standard.
Hotel bar open with extended hours (the reception staff takes care of it). Welcome drink for two.
Regarding room service, there were a few minor hiccups during the Saturday cleaning. Our bathrobes were removed without being replaced, the "Do Not Disturb" sign was taken down, and the minibar was not restocked. It is worth noting that the minibar included in the Privilege room is only stocked on the first day, which is a bit disappointing for this type of service.
Similarly, the bottle of water is not replaced, and there is no indication that we need to go downstairs to refill it (it is even stated on the sign in the room that the bottle is cleaned "daily").
Unfortunately, the real downside of the stay remains the breakfast (even though it is free with Diamond Accor status). There is a real problem with supply and restocking. On Saturday morning in particular, despite a high turnout, by 9:45 AM there was no more bread, no more pastries, and very few options until 10:30 AM. The offering seemed quite poor and of low quality, which contrasts with the rest of the experience.
On the other hand, a big shoutout to the reception staff, who were extremely kind, professional, and accommodating throughout the stay. Also, a positive mention for the late check-out granted until 1 PM without any difficulty.
An enjoyable stay, therefore, thanks to the quality of the welcome and the overall comfort of the room, but with a real area for improvement on breakfast and certain service details.
An enjoyable stay, therefore, thanks to the quality of the welcome and the overall comfort of the room, but with a real area for improvement on breakfast and certain service details.
Early arrival on a Friday afternoon accepted without difficulty with the ALL card.
We had booked a Privilege room with a nice view of the cathedral. The room was functional, well soundproofed, and comfortable overall. The bedding is of good quality, even though the mattress creaked a bit. Welcome attention in the room with the Accor card (a small chocolate tablet) is always pleasant. A small downside, however, regarding the bathroom, which could use a refresh to meet the expected standard.
Hotel bar open with extended hours (the reception staff takes care of it). Welcome drink for two.
Regarding room service, there were a few minor hiccups during the Saturday cleaning. Our bathrobes were removed without being replaced, the "Do Not Disturb" sign was taken down, and the minibar was not restocked. It is worth noting that the minibar included in the Privilege room is only stocked on the first day, which is a bit disappointing for this type of service.
Similarly, the bottle of water is not replaced, and there is no indication that we need to go downstairs to refill it (it is even stated on the sign in the room that the bottle is cleaned "daily").
Unfortunately, the real downside of the stay remains the breakfast (even though it is free with Diamond Accor status). There is a real problem with supply and restocking. On Saturday morning in particular, despite a high turnout, by 9:45 AM there was no more bread, no more pastries, and very few options until 10:30 AM. The offering seemed quite poor and of low quality, which contrasts with the rest of the experience.
On the other hand, a big shoutout to the reception staff, who were extremely kind, professional, and accommodating throughout the stay. Also, a positive mention for the late check-out granted until 1 PM without any difficulty.
An enjoyable stay, therefore, thanks to the quality of the welcome and the overall comfort of the room, but with a real area for improvement on breakfast and certain service details.
An enjoyable stay, therefore, thanks to the quality of the welcome and the overall comfort of the room, but with a real area for improvement on breakfast and certain service details.
Hotel response
Comment: 13 Jun 2026
Cher Monsieur,
Nous vous remercions d’avoir pris le temps de partager ce retour détaillé à la suite de votre récent séjour.
Nous sommes ravis que vous ayez apprécié la flexibilité accordée lors de votre arrivée anticipée, le surclassement en chambre Privilège avec vue sur la cathédrale, ainsi que les avantages liés à votre statut ALL. Nous transmettrons avec grand plaisir vos compliments à notre équipe de réception, qui sera heureuse de savoir que son accueil, sa disponibilité et son professionnalisme ont contribué à la réussite de votre séjour.
Nous prenons également bonne note de vos remarques concernant la salle de bain, dont certains éléments méritent effectivement une attention particulière afin de répondre pleinement aux attentes de nos clients.
Nous vous présentons nos excuses pour les différents dysfonctionnements rencontrés lors du service de ménage. Ces points ont été partagés avec les équipes concernées afin d’éviter que de telles situations ne se reproduisent.
Nous regrettons tout particulièrement votre expérience au petit-déjeuner. La qualité de l’offre et la disponibilité des produits doivent rester irréprochables, même lors des périodes de forte affluence. Des mesures correctives seront mises en place concernant l’approvisionnement et le réassort.
Nous sommes néanmoins heureux que, malgré ces désagréments, vous gardiez le souvenir d’un séjour agréable et j'espère avoir le plaisir de vous accueillir à nouveau prochainement et de vous offrir une expérience pleinement satisfaisante.
Bien cordialement,
Clara - Cheffe de Réception
Nous vous remercions d’avoir pris le temps de partager ce retour détaillé à la suite de votre récent séjour.
Nous sommes ravis que vous ayez apprécié la flexibilité accordée lors de votre arrivée anticipée, le surclassement en chambre Privilège avec vue sur la cathédrale, ainsi que les avantages liés à votre statut ALL. Nous transmettrons avec grand plaisir vos compliments à notre équipe de réception, qui sera heureuse de savoir que son accueil, sa disponibilité et son professionnalisme ont contribué à la réussite de votre séjour.
Nous prenons également bonne note de vos remarques concernant la salle de bain, dont certains éléments méritent effectivement une attention particulière afin de répondre pleinement aux attentes de nos clients.
Nous vous présentons nos excuses pour les différents dysfonctionnements rencontrés lors du service de ménage. Ces points ont été partagés avec les équipes concernées afin d’éviter que de telles situations ne se reproduisent.
Nous regrettons tout particulièrement votre expérience au petit-déjeuner. La qualité de l’offre et la disponibilité des produits doivent rester irréprochables, même lors des périodes de forte affluence. Des mesures correctives seront mises en place concernant l’approvisionnement et le réassort.
Nous sommes néanmoins heureux que, malgré ces désagréments, vous gardiez le souvenir d’un séjour agréable et j'espère avoir le plaisir de vous accueillir à nouveau prochainement et de vous offrir une expérience pleinement satisfaisante.
Bien cordialement,
Clara - Cheffe de Réception
Excellent location
3 Rue Du General Koenig, Chartres, 28000, France|0.45 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
2 years old and under
Free
Pets allowed with an extra charge
Breakfast available
Breakfast price
R 340 (≈EUR 18)/person
Breakfast times
06:30 - 10:30 from Saturday to Sunday, 06:30 - 10:00 from Monday to Friday
Guests under the age of 18 can only check in with a parent or official guardian. Baby cots are available upon request. The car park Coeur de Ville is located opposite the hotel.
This hotel accepts the following payment methods:
Cash
Mercure Chartres Centre Cathedrale: FAQs
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