Mercure Paris Alesia
+ 75
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Front desk 24 hour
Restaurant
Non-smoking
More about Mercure Paris Alesia
Mercure Paris Alesia
Just next to Porte d'Orleans Metro and Tram station, this 4-star hotel is just 6 stops from Porte de Versailles exhibition centre. It offers free Wi-Fi connection.
Reviews from 
Anonymous traveller
Comment: 21 Aug 2026
Stayed in: Aug 2026
Very good breakfast, quiet room, good location, pleasant staff. Good coffee. One of the rooms i stayed in was not clean and the window was opening itself (due to wind and broken locking mechanism).
Family traveller
Comment: 9 Aug 2026
Stayed in: Aug 2026
Well located but.......
We spent a stay from 08/04 to 08/08 at this hotel and I must thank the reception staff as well as those in the catering service, especially TINA for her kindness, her professionalism, and her beautiful smile.
- the breakfast was hearty (you have to taste the superb morning hot chocolate), they offer various local and quality products, however for people who eat halal you have to settle for cheese, eggs, and pastries.
In my room there was no fridge but in my daughters' room there was one, but it was warm.
We also encountered another big issue that I do not wish to bring up because the kindness and responsiveness of the staff made it possible to overcome it.
Thanks to everyone.
- the breakfast was hearty (you have to taste the superb morning hot chocolate), they offer various local and quality products, however for people who eat halal you have to settle for cheese, eggs, and pastries.
In my room there was no fridge but in my daughters' room there was one, but it was warm.
We also encountered another big issue that I do not wish to bring up because the kindness and responsiveness of the staff made it possible to overcome it.
Thanks to everyone.
Hotel response
Comment: 17 Aug 2026
Cher/Chère Sam.V,
Nous vous remercions d'avoir pris le temps de partager votre avis, et pour vos mots sur nos équipes de réception et de restauration, notamment Tina, ainsi que sur le petit-déjeuner. Nous prenons note de votre remarque sur l'offre halal. Concernant le frigo, des changements sont actuellement en cours dans l'hôtel. Au plaisir de vous recevoir de nouveau.
Cordialement,
Syrine C. — Cheffe de Réception
Nous vous remercions d'avoir pris le temps de partager votre avis, et pour vos mots sur nos équipes de réception et de restauration, notamment Tina, ainsi que sur le petit-déjeuner. Nous prenons note de votre remarque sur l'offre halal. Concernant le frigo, des changements sont actuellement en cours dans l'hôtel. Au plaisir de vous recevoir de nouveau.
Cordialement,
Syrine C. — Cheffe de Réception
Anonymous traveller
Comment: 3 Aug 2026
Stayed in: Jul 2026
This Hotell is close to the metro but far off the main city centre -drug dealers close to the hotel entrance and there were human poo in the streets. Rooms and hotell in general were very dirty rooms were dirty towels and sheets were dirty
Family traveller
Comment: 25 Jul 2026
Stayed in: Jul 2026
Well-kept place but unpleasant staff
Positive:
Good breakfast
Good location
Mercure chain is a guarantee
Negative:
Very rigid about everything
Unpleasant staff, especially in the evening, annoying
Good breakfast
Good location
Mercure chain is a guarantee
Negative:
Very rigid about everything
Unpleasant staff, especially in the evening, annoying
Hotel response
Comment: 17 Aug 2026
Gentile Danieanto,
La ringraziamo per aver dedicato del tempo a condividere la sua opinione, e per le sue parole sulla colazione e la catena Mercure. Siamo spiacenti per il tono percepito, soprattutto la sera; ne prendo atto personalmente. Non esiti a contattarci direttamente, sarò lieta di parlarne con lei.
Cordiali saluti,
Syrine C. — Responsabile Front Office
La ringraziamo per aver dedicato del tempo a condividere la sua opinione, e per le sue parole sulla colazione e la catena Mercure. Siamo spiacenti per il tono percepito, soprattutto la sera; ne prendo atto personalmente. Non esiti a contattarci direttamente, sarò lieta di parlarne con lei.
Cordiali saluti,
Syrine C. — Responsabile Front Office
Family traveller
Comment: 8 Jul 2026
Stayed in: Jun 2026
Air conditioning problem, ruined stay, not up to a 4-star level, nor a Mercure
3 nights at the Mercure Alésia. Upon arrival room 512, very noisy air conditioning. We discover that it ventilates at full blast, that we cannot adjust the ventilation level and especially that the system does not cool the room. Verification and confirmation made by the staff, we request to change rooms due to the heat wave.
Room 802, top floor, we arrive and the air conditioning works and produces cold air, enough to regulate the room to 24.5 degrees, the setting being pre-set to 19 °C. The air conditioning is also noisy, but well, it cools. 5 AM wake-up, in addition to the "normal" noise of the air conditioning, there is a significant additional noise of water cascading, we think the neighbor is taking a shower or a bath... After verification, it is the centralized air conditioning system that produces these random and repeated "gurgles." Increasingly frequent as the days go by. The only way to stop these fluid flow noises is to turn off the air conditioning. There is still a noise from a motor/solenoid that hits regularly…
From the first morning, we inform the staff, who can do nothing for us. No competent maintenance team, no other room available, the hotel is full.. One must choose between the noise or the heat (being on the top floor under the slope).
We were not the only ones having air conditioning problems, other dissatisfied guests were complaining about the air conditioning system on the 7th floor.
No technical staff in this hotel, no maintenance contract either, no maintenance synergy within Mercure, while Paris is the stronghold of the Accor group? A 4-star hotel from a large group like never seen in France. We have never spent worse nights in a hotel.
Following the satisfaction questionnaire sent to the hotel upon our departure, we received a very friendly message from the Management expressing its regret. No compensation. Just in conclusion: "We hope to have the opportunity to regain your trust during a future stay"
Even for free, we do not wish such a stay on anyone!
Room 802, top floor, we arrive and the air conditioning works and produces cold air, enough to regulate the room to 24.5 degrees, the setting being pre-set to 19 °C. The air conditioning is also noisy, but well, it cools. 5 AM wake-up, in addition to the "normal" noise of the air conditioning, there is a significant additional noise of water cascading, we think the neighbor is taking a shower or a bath... After verification, it is the centralized air conditioning system that produces these random and repeated "gurgles." Increasingly frequent as the days go by. The only way to stop these fluid flow noises is to turn off the air conditioning. There is still a noise from a motor/solenoid that hits regularly…
From the first morning, we inform the staff, who can do nothing for us. No competent maintenance team, no other room available, the hotel is full.. One must choose between the noise or the heat (being on the top floor under the slope).
We were not the only ones having air conditioning problems, other dissatisfied guests were complaining about the air conditioning system on the 7th floor.
No technical staff in this hotel, no maintenance contract either, no maintenance synergy within Mercure, while Paris is the stronghold of the Accor group? A 4-star hotel from a large group like never seen in France. We have never spent worse nights in a hotel.
Following the satisfaction questionnaire sent to the hotel upon our departure, we received a very friendly message from the Management expressing its regret. No compensation. Just in conclusion: "We hope to have the opportunity to regain your trust during a future stay"
Even for free, we do not wish such a stay on anyone!
Hotel response
Comment: 14 Jul 2026
Cher Monsieur,
Nous vous remercions d’avoir pris le temps de partager en détail votre expérience et nous vous présentons nos sincères excuses pour les désagréments rencontrés lors de votre séjour au Mercure Paris Alésia.
Nous regrettons profondément les problèmes de climatisation que vous avez rencontrés dans les deux chambres qui vous ont été attribuées, ainsi que les nuisances sonores qui ont fortement impacté la qualité de vos nuits, particulièrement durant une période de fortes chaleurs. Nous comprenons parfaitement votre déception face à cette situation, qui ne correspond pas au niveau de confort et de service que nous souhaitons offrir à nos clients.
Nous sommes également désolés que nos équipes n’aient pas pu vous apporter une solution satisfaisante sur place, notamment en raison de l’absence de disponibilité d’autres chambres durant votre séjour. Vos remarques concernant la climatisation et la prise en charge de votre demande ont été transmises aux services concernés afin qu’elles soient étudiées avec la plus grande attention.
Afin que nous puissions échanger davantage avec vous et étudier votre demande, nous vous invitons à nous contacter directement par e-mail à l’adresse H9734@ACCOR.COM, en nous rappelant les détails de votre séjour. Nous serons heureux d’examiner votre dossier et de vous proposer un geste commercial.
Nous vous remercions à nouveau pour votre retour et espérons avoir l’occasion de regagner votre confiance à l’avenir.
Cordialement,
La Direction
Mercure Paris Alésia
Nous vous remercions d’avoir pris le temps de partager en détail votre expérience et nous vous présentons nos sincères excuses pour les désagréments rencontrés lors de votre séjour au Mercure Paris Alésia.
Nous regrettons profondément les problèmes de climatisation que vous avez rencontrés dans les deux chambres qui vous ont été attribuées, ainsi que les nuisances sonores qui ont fortement impacté la qualité de vos nuits, particulièrement durant une période de fortes chaleurs. Nous comprenons parfaitement votre déception face à cette situation, qui ne correspond pas au niveau de confort et de service que nous souhaitons offrir à nos clients.
Nous sommes également désolés que nos équipes n’aient pas pu vous apporter une solution satisfaisante sur place, notamment en raison de l’absence de disponibilité d’autres chambres durant votre séjour. Vos remarques concernant la climatisation et la prise en charge de votre demande ont été transmises aux services concernés afin qu’elles soient étudiées avec la plus grande attention.
Afin que nous puissions échanger davantage avec vous et étudier votre demande, nous vous invitons à nous contacter directement par e-mail à l’adresse H9734@ACCOR.COM, en nous rappelant les détails de votre séjour. Nous serons heureux d’examiner votre dossier et de vous proposer un geste commercial.
Nous vous remercions à nouveau pour votre retour et espérons avoir l’occasion de regagner votre confiance à l’avenir.
Cordialement,
La Direction
Mercure Paris Alésia
Excellent location
185 Boulevard Brune, 14th Arrondissement, Paris, 75014, France|4.19 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.
Mercure Paris Alesia: FAQs
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