Best Western Gudauri
+ 69
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Airport shuttle
Spa
Front desk 24 hour
Restaurant
Best Western Gudauri: reviews
Reviews from 
Anonymous traveller
Comment: 20 Nov 2025
Stayed in: Nov 2025
I had a room facing the street and it was very noisy throughout the night. Trucks will drive by dogs were barking and there is a LED orange light that stays on also throughout the night and you can’t turn it off.
Anonymous traveller
Comment: 27 Jan 2026
Stayed in: Dec 2025
I stayed at Best Western Hotel from 31 December 2025 to 5 January 2026.
The full amount for the stay was paid during check-in and split 50/50 between myself and my friend. However, on 22 January, I noticed an unauthorized charge of AED 3,033.71 made by the hotel to my card.
I immediately contacted the reception. Unfortunately, the staff member I spoke with was unprofessional and insisted that the booking had not been paid, despite me providing clear proof of payment. The issue was not resolved at reception level. The team should have first verified their bank records before charging my card again, and only contacted me if any discrepancy had actually been found.
I raised a complaint with the hotel owner the same day. I received an apology and written confirmation that the transaction was cancelled.
While I appreciate that the charge was eventually reversed, this situation is unacceptable and reflects very poor service and lack of proper internal checks. Guests should not have to deal with unauthorized charges weeks after their stay.
The full amount for the stay was paid during check-in and split 50/50 between myself and my friend. However, on 22 January, I noticed an unauthorized charge of AED 3,033.71 made by the hotel to my card.
I immediately contacted the reception. Unfortunately, the staff member I spoke with was unprofessional and insisted that the booking had not been paid, despite me providing clear proof of payment. The issue was not resolved at reception level. The team should have first verified their bank records before charging my card again, and only contacted me if any discrepancy had actually been found.
I raised a complaint with the hotel owner the same day. I received an apology and written confirmation that the transaction was cancelled.
While I appreciate that the charge was eventually reversed, this situation is unacceptable and reflects very poor service and lack of proper internal checks. Guests should not have to deal with unauthorized charges weeks after their stay.
Anonymous traveller
Comment: 23 Jan 2026
Stayed in: Jan 2026
I stayed at Best Western Hotel from 31 December 2025 to 5 January 2026.
The full amount for the stay was paid during check-in and split 50/50 between myself and my friend. However, on 22 January, I noticed an unauthorized charge of AED 3,033.71 made by the hotel to my card.
I immediately contacted the reception. Unfortunately, the staff member I spoke with was unprofessional and insisted that the booking had not been paid, despite me providing clear proof of payment. The issue was not resolved at reception level. The team should have first verified their bank records before charging my card again, and only contacted me if any discrepancy had actually been found.
I raised a complaint with the hotel owner the same day. I received an apology and written confirmation that the transaction was cancelled.
While I appreciate that the charge was eventually reversed, this situation is unacceptable and reflects very poor service and lack of proper internal checks. Guests should not have to deal with unauthorized charges weeks after their stay.
The full amount for the stay was paid during check-in and split 50/50 between myself and my friend. However, on 22 January, I noticed an unauthorized charge of AED 3,033.71 made by the hotel to my card.
I immediately contacted the reception. Unfortunately, the staff member I spoke with was unprofessional and insisted that the booking had not been paid, despite me providing clear proof of payment. The issue was not resolved at reception level. The team should have first verified their bank records before charging my card again, and only contacted me if any discrepancy had actually been found.
I raised a complaint with the hotel owner the same day. I received an apology and written confirmation that the transaction was cancelled.
While I appreciate that the charge was eventually reversed, this situation is unacceptable and reflects very poor service and lack of proper internal checks. Guests should not have to deal with unauthorized charges weeks after their stay.
Couple
Comment: 24 Jan 2025
Nice location hotel, the room is okay, but breakfast is not value.
Anonymous traveller
Comment: 16 Jun 2024
Stayed in: Jun 2024
The balcony is directly over the military road...continuous trafic day and night...
Explore the area
Gudauri, Gudauri, 4702, Georgia|0.74 km from city centre
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets not allowed
Breakfast available
Breakfast options
Continental breakfast, Halal breakfast, Vegetarian breakfast
Breakfast price
R 217 (≈GEL 35)/person
Breakfast times
08:00 - 11:00 from Monday to Sunday
Please inform Best Western Gudauri in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. The shuttle service operates daily from Best Western Gudauri to the first ski lift on the following schedule: - Morning departures: 09:30 and 10:30 - Return from the ski lift: 16:00 and 17:00
This hotel accepts the following payment methods:
Cash
Best Western Gudauri: FAQs
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