Mercure Hotel Koeln Belfortstrasse
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Front desk 24 hour
More about Mercure Hotel Koeln Belfortstrasse
Mercure Hotel Koeln Belfortstrasse
This hotel has a quiet location, a 15-minute walk north of Cologne’s Old Town and Cologne Cathedral. Guests enjoy free use of the gym and 17-metre indoor pool.
Reviews from 
Business traveller
Comment: 10 Jul 2026
Stayed in: Jul 2026
Always a lovely stay
I always enjoy staying at the Mercure: comfortable rooms, very nice, attentive staff, and really delicious breakfast!
Business traveller
Comment: 29 Apr 2026
Stayed in: Apr 2026
Below average!
Very aging hotel that I would not choose again. Maximum 2 star category. Furniture stale and with visible signs of aging. In the bathroom you can find lime stains everywhere, the towels also old and even the bath towel very small. Shampoo and soap available, however, it would be nice if a hair conditioner and body lotion were also available. That's what you'd expect from a 4-star hotel these days. Rooms very noisy and the service really maximum lower average.
Breakfast is also lower standard. If you arrive a little later, bread, cheese, sausage is already dried up and hard. Definitely only the cheapest of everything in bulk. You don’t even bother to separate the cheese slices, so you have to take a whole heap of cheese with the tongs. Juice comes from the vending machine, coffee inedible.
Pros: The location of the hotel is very quiet and central.
Breakfast is also lower standard. If you arrive a little later, bread, cheese, sausage is already dried up and hard. Definitely only the cheapest of everything in bulk. You don’t even bother to separate the cheese slices, so you have to take a whole heap of cheese with the tongs. Juice comes from the vending machine, coffee inedible.
Pros: The location of the hotel is very quiet and central.
Couple
LU
Comment: 27 Jul 2026
Stayed in: Jul 2026
A prison hotel ? An unacceptable attitude.
Yesterday, shortly before midnight, due to a medical emergency, we needed to leave the hotel in a hurry to go to the emergency room. As foreigners who do not speak German, our stress levels were at their peak. The night guard (to call him a "cerberus" would be an understatement) refused to open the barrier for us because we had not paid for the parking (something we intended to do at check-out).
He stated: "Pay or stay. This is the rule. Turn around, go back to the desk, and pay the 24-hour fee of €24 if you want me to open the barrier."
I have written to the hotel director to inform him that if the outcome had not been positive, I would not have hesitated to file a police report.
P.S.: I was so disgusted that upon leaving the hospital, I preferred to sleep elsewhere rather than have to face him again. The housekeeper or the breakfast staff can confirm this.
He stated: "Pay or stay. This is the rule. Turn around, go back to the desk, and pay the 24-hour fee of €24 if you want me to open the barrier."
I have written to the hotel director to inform him that if the outcome had not been positive, I would not have hesitated to file a police report.
P.S.: I was so disgusted that upon leaving the hospital, I preferred to sleep elsewhere rather than have to face him again. The housekeeper or the breakfast staff can confirm this.
Anonymous traveller
Comment: 23 Jul 2026
Stayed in: Jul 2026
Very disappointing experience – not what I expected from a 4-star hotel
I booked a two-night stay here and, unfortunately, it did not live up to the 4-star experience I was expecting.
The lift was not working during our stay, and the key card access to the adjacent building was faulty, which was inconvenient. The cleanliness of the room was also very disappointing. The bin still had litter in it, the coffee cup had clearly not been properly cleaned from the previous occupant, the coffee machine was dirty, and we even found an empty beer bottle under the bed.
To make matters worse, there was building work taking place next door, with loud noise starting as early as 7:30am. This was particularly frustrating as I had booked this trip to celebrate my son’s birthday, and the experience was far from what I had hoped for.
Even the checkout experience was disappointing. I handed over my key card and there was no interaction whatsoever — not even a simple “thank you”, “goodbye” or a question about how our stay had been. Given the issues we experienced during our stay, I would have expected at least some basic level of customer service or interest in our experience.
Overall, I am really disappointed. When a hotel is advertised as 4-star, I expect a certain standard of cleanliness, facilities and customer service. Unfortunately, this stay fell well short of those expectations, and I certainly did not feel that I received the 4-star experience I had paid for.
I booked a two-night stay here and, unfortunately, it did not live up to the 4-star experience I was expecting.
The lift was not working during our stay, and the key card access to the adjacent building was faulty, which was inconvenient. The cleanliness of the room was also very disappointing. The bin still had litter in it, the coffee cup had clearly not been properly cleaned from the previous occupant, the coffee machine was dirty, and we even found an empty beer bottle under the bed.
To make matters worse, there was building work taking place next door, with loud noise starting as early as 7:30am. This was particularly frustrating as I had booked this trip to celebrate my son’s birthday, and the experience was far from what I had hoped for.
Even the checkout experience was disappointing. I handed over my key card and there was no interaction whatsoever — not even a simple “thank you”, “goodbye” or a question about how our stay had been. Given the issues we experienced during our stay, I would have expected at least some basic level of customer service or interest in our experience.
Overall, I am really disappointed. When a hotel is advertised as 4-star, I expect a certain standard of cleanliness, facilities and customer service. Unfortunately, this stay fell well short of those expectations, and I certainly did not feel that I received the 4-star experience I had paid for.
Couple
Comment: 30 Jul 2026
Stayed in: Jul 2026
Mercure Belfortstrasse review
Eccellent location. The aprtment rooms are very comfortable. The service is excellent
Location
Belfortstraße 9, Cologne, 50668, Germany|1.2 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.
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