NH Düsseldorf City
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Fitness centre
Front desk 24 hour
Restaurant
More about NH Düsseldorf City
NH Düsseldorf City
This 4-star hotel is a 10-minute walk from Düsseldorf Main Station. The NH Düsseldorf City offers impressive modern architecture, and use of the fitness room. The NH Düsseldorf City features a glass façade and spectacular lobby area with a glass...
Reviews from 
Couple
Comment: 2 Aug 2026
Brilliant Dusseldorf city hotel
Visited here for the Christmas markets this year with my partner from the UK. This hotel is very well situated near the centre, allowing for travel around, very easy by Metro or walk.
-Brilliant interior design
-spacious rooms
-christmas vibes
-Brilliant interior design
-spacious rooms
-christmas vibes
Hotel response
Comment: 4 Aug 2026
Dear Guest,
Thank you for choosing our hotel for your Christmas market visit and for sharing such encouraging feedback. We are delighted that our location, design, and seasonal atmosphere contributed to a memorable stay.
It is wonderful to know you found the room spacious and getting around the city convenient by metro and on foot. Delivering comfort and a welcoming ambiance is central to our service philosophy.
We appreciate your recommendation and look forward to welcoming you again on your next visit.
Best regards,
TIM BOERGERMANN
NH Düsseldorf City
Thank you for choosing our hotel for your Christmas market visit and for sharing such encouraging feedback. We are delighted that our location, design, and seasonal atmosphere contributed to a memorable stay.
It is wonderful to know you found the room spacious and getting around the city convenient by metro and on foot. Delivering comfort and a welcoming ambiance is central to our service philosophy.
We appreciate your recommendation and look forward to welcoming you again on your next visit.
Best regards,
TIM BOERGERMANN
NH Düsseldorf City
Business traveller
Comment: 24 Jul 2026
Experience at the NH Hotel
First of all, I would like to express my great gratitude to all the staff. They are available every day and very willing to provide any kind of support. The rooms are clean and tidy, the food is excellent, and the service is great. All compliments!
Hotel response
Comment: 28 Jul 2026
Dear Guest,
Thank you for sharing such appreciative feedback. We are delighted to know our team’s attentiveness, the cleanliness of our rooms, and the quality of our dining left a strong impression.
Your recognition reinforces our commitment to warm hospitality and consistent service excellence. We are grateful for your compliments and support.
We look forward to welcoming you again for another enjoyable stay.
Best regards,
TIM BOERGERMANN
NH Düsseldorf City
Thank you for sharing such appreciative feedback. We are delighted to know our team’s attentiveness, the cleanliness of our rooms, and the quality of our dining left a strong impression.
Your recognition reinforces our commitment to warm hospitality and consistent service excellence. We are grateful for your compliments and support.
We look forward to welcoming you again for another enjoyable stay.
Best regards,
TIM BOERGERMANN
NH Düsseldorf City
Solo traveller
Comment: 23 Jul 2026
top
very good hotel for a night in Düsseldorf, 10min walk from the train station. close to little Tokyo by subway (2-3 stops)
Hotel response
Comment: 24 Jul 2026
Dear gloria580,
We sincerely thank you for your feedback and are delighted that you enjoyed your stay. We’re glad that our location made it easy for you to get around on foot from the train station and by subway.
Your satisfaction reflects our commitment to providing a convenient and comfortable stay for our guests. We hope to have the pleasure of welcoming you again on your next visit.
Best regards, Oliver
Deputy Manager
NH Düsseldorf City
We sincerely thank you for your feedback and are delighted that you enjoyed your stay. We’re glad that our location made it easy for you to get around on foot from the train station and by subway.
Your satisfaction reflects our commitment to providing a convenient and comfortable stay for our guests. We hope to have the pleasure of welcoming you again on your next visit.
Best regards, Oliver
Deputy Manager
NH Düsseldorf City
Couple
Comment: 22 Jul 2026
Poor check-in despite reservation
Despite a reservation, it was claimed that we had only reserved 1 double room instead of 2.
Then they tried to make excuses and wanted to give us single beds.
Not accepted and rejected on our part.
We did show the reservation as an email.
We had already pointed out when making the reservation that we are vegans and asked again if there really was vegan breakfast, otherwise we would like to cancel it and first take a look in the morning and then pay extra if the selection at the buffet was available.
We were advised against canceling, as we would otherwise have to pay an extra €10 per person in the morning instead of paying the price per person from the reservation.
We were assured that a selection of vegan products would be available.
So we believed this statement and paid in advance.
The shock came the next morning, because there was cold cuts that are vegan as well as vegan butter, but no vegan bread or rolls!
So what were we supposed to put the veg cheese or veg cold cuts on???
There was one great service staff member (a gentleman) who kept checking in the kitchen to see if anything vegan could be baked, but a gentleman from the kitchen then came out and grumbled that everything was bakery goods, meaning good quality.
But that wasn't the point; he couldn't answer whether the baked goods were vegan.
The buffet display was nicely arranged, but apart from oatmeal, oat milk, butter, ......nothing for breakfast for us, since we didn't get any bread or rolls to put anything on.
The suggestion that there was enough fruit, which is vegan, was free of charge.
So each of us ate a bowl of oatmeal with oat milk and each drank a small glass of juice.
Very disappointed, we left the dining room and had breakfast outside the hotel.
When checking out, however, we were completely surprised in a positive way by the competence of your employee.
When asked about our satisfaction with our stay, we described the incident from two hours earlier......
And I was overwhelmed by his service toward us.
He read everything on the computer, our precise inquiry about vegan options, our reservation for two double rooms with a large bed instead of single beds, he read all of that to us.
He apologized and canceled all 4 breakfasts and refunded us for them.
You can be proud of this behavior from your employee; he transformed the poor mood of our group into a joyful one and ensured that we will continue to enjoy coming back.
Then they tried to make excuses and wanted to give us single beds.
Not accepted and rejected on our part.
We did show the reservation as an email.
We had already pointed out when making the reservation that we are vegans and asked again if there really was vegan breakfast, otherwise we would like to cancel it and first take a look in the morning and then pay extra if the selection at the buffet was available.
We were advised against canceling, as we would otherwise have to pay an extra €10 per person in the morning instead of paying the price per person from the reservation.
We were assured that a selection of vegan products would be available.
So we believed this statement and paid in advance.
The shock came the next morning, because there was cold cuts that are vegan as well as vegan butter, but no vegan bread or rolls!
So what were we supposed to put the veg cheese or veg cold cuts on???
There was one great service staff member (a gentleman) who kept checking in the kitchen to see if anything vegan could be baked, but a gentleman from the kitchen then came out and grumbled that everything was bakery goods, meaning good quality.
But that wasn't the point; he couldn't answer whether the baked goods were vegan.
The buffet display was nicely arranged, but apart from oatmeal, oat milk, butter, ......nothing for breakfast for us, since we didn't get any bread or rolls to put anything on.
The suggestion that there was enough fruit, which is vegan, was free of charge.
So each of us ate a bowl of oatmeal with oat milk and each drank a small glass of juice.
Very disappointed, we left the dining room and had breakfast outside the hotel.
When checking out, however, we were completely surprised in a positive way by the competence of your employee.
When asked about our satisfaction with our stay, we described the incident from two hours earlier......
And I was overwhelmed by his service toward us.
He read everything on the computer, our precise inquiry about vegan options, our reservation for two double rooms with a large bed instead of single beds, he read all of that to us.
He apologized and canceled all 4 breakfasts and refunded us for them.
You can be proud of this behavior from your employee; he transformed the poor mood of our group into a joyful one and ensured that we will continue to enjoy coming back.
Hotel response
Comment: 23 Jul 2026
Sehr geehrter Gast,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen so ausführlich mit uns zu teilen.
Zunächst möchten wir uns aufrichtig für die Unannehmlichkeiten entschuldigen, die Sie und Ihre Reisegruppe während Ihres Aufenthalts erlebt haben. Besonders die Verwirrung bei Ihrer Zimmerreservierung entspricht keineswegs dem Service, den wir unseren Gästen bieten möchten. Wir können gut nachvollziehen, wie ärgerlich es gewesen sein muss, trotz einer eindeutigen Reservierungsbestätigung zunächst mit einer abweichenden Buchungssituation konfrontiert zu werden.
Ebenso bedauern wir sehr Ihre Enttäuschung bezüglich unseres veganen Frühstücksangebots. Da Sie bereits im Vorfeld ausdrücklich nach veganen Optionen gefragt hatten und Ihnen eine entsprechende Auswahl zugesichert wurde, verstehen wir vollkommen, warum Ihre Erwartungen entsprechend hoch waren.
Gerne möchten wir an dieser Stelle eine wichtige Information ergänzen: Sämtliche Brotsorten sowie alle Brötchen in unserem Frühstücksangebot sind vegan – mit Ausnahme unserer Käsebrötchen. Umso mehr bedauern wir, dass Ihnen vor Ort keine klare Auskunft hierzu gegeben werden konnte und dadurch der Eindruck entstand, es stünden keine geeigneten Backwaren für Sie zur Verfügung. Dafür möchten wir uns ausdrücklich entschuldigen. Es ist unsere Aufgabe, Gäste mit besonderen Ernährungswünschen kompetent und zuverlässig zu beraten.
Besonders leid tut uns auch, dass Sie bei Ihren Nachfragen keine zufriedenstellende Unterstützung erhalten haben. Wir verstehen, dass die Situation dadurch noch frustrierender wurde. Ihr Feedback werden wir zum Anlass nehmen, unsere Teams nochmals gezielt zu sensibilisieren und sicherzustellen, dass Informationen zu Allergenen, veganen Produkten und speziellen Ernährungsformen jederzeit korrekt kommuniziert werden.
Gleichzeitig möchten wir uns herzlich für Ihre anerkennenden Worte über unseren Mitarbeiter beim Check-out bedanken. Es freut uns außerordentlich zu lesen, dass er sich die Zeit genommen hat, Ihre Reservierung sorgfältig zu prüfen, Ihre Bedenken ernst genommen und eine faire Lösung gefunden hat. Genau diese Art von Aufmerksamkeit, Professionalität und Gastfreundschaft möchten wir unseren Gästen bieten. Ihr Lob werden wir mit großer Freude an den betreffenden Kollegen weitergeben.
Besonders danken wir Ihnen für den schönen Schlusssatz Ihrer Bewertung. Dass es unserem Mitarbeiter gelungen ist, die entstandene Enttäuschung in ein positives Gefühl zu verwandeln und Ihnen das Vertrauen zu geben, auch zukünftig gerne wiederzukommen, bedeutet uns sehr viel.
Nochmals vielen Dank für Ihre ehrlichen Worte, Ihr konstruktives Feedback und Ihre Wertschätzung gegenüber unserem Team. Wir würden uns sehr freuen, Sie und Ihre Reisegruppe erneut bei uns begrüßen zu dürfen und Ihnen dann einen rundum gelungenen Aufenthalt zu bereiten.
Mit herzlichen Grüßen, Oliver
Deputy Manager
vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen so ausführlich mit uns zu teilen.
Zunächst möchten wir uns aufrichtig für die Unannehmlichkeiten entschuldigen, die Sie und Ihre Reisegruppe während Ihres Aufenthalts erlebt haben. Besonders die Verwirrung bei Ihrer Zimmerreservierung entspricht keineswegs dem Service, den wir unseren Gästen bieten möchten. Wir können gut nachvollziehen, wie ärgerlich es gewesen sein muss, trotz einer eindeutigen Reservierungsbestätigung zunächst mit einer abweichenden Buchungssituation konfrontiert zu werden.
Ebenso bedauern wir sehr Ihre Enttäuschung bezüglich unseres veganen Frühstücksangebots. Da Sie bereits im Vorfeld ausdrücklich nach veganen Optionen gefragt hatten und Ihnen eine entsprechende Auswahl zugesichert wurde, verstehen wir vollkommen, warum Ihre Erwartungen entsprechend hoch waren.
Gerne möchten wir an dieser Stelle eine wichtige Information ergänzen: Sämtliche Brotsorten sowie alle Brötchen in unserem Frühstücksangebot sind vegan – mit Ausnahme unserer Käsebrötchen. Umso mehr bedauern wir, dass Ihnen vor Ort keine klare Auskunft hierzu gegeben werden konnte und dadurch der Eindruck entstand, es stünden keine geeigneten Backwaren für Sie zur Verfügung. Dafür möchten wir uns ausdrücklich entschuldigen. Es ist unsere Aufgabe, Gäste mit besonderen Ernährungswünschen kompetent und zuverlässig zu beraten.
Besonders leid tut uns auch, dass Sie bei Ihren Nachfragen keine zufriedenstellende Unterstützung erhalten haben. Wir verstehen, dass die Situation dadurch noch frustrierender wurde. Ihr Feedback werden wir zum Anlass nehmen, unsere Teams nochmals gezielt zu sensibilisieren und sicherzustellen, dass Informationen zu Allergenen, veganen Produkten und speziellen Ernährungsformen jederzeit korrekt kommuniziert werden.
Gleichzeitig möchten wir uns herzlich für Ihre anerkennenden Worte über unseren Mitarbeiter beim Check-out bedanken. Es freut uns außerordentlich zu lesen, dass er sich die Zeit genommen hat, Ihre Reservierung sorgfältig zu prüfen, Ihre Bedenken ernst genommen und eine faire Lösung gefunden hat. Genau diese Art von Aufmerksamkeit, Professionalität und Gastfreundschaft möchten wir unseren Gästen bieten. Ihr Lob werden wir mit großer Freude an den betreffenden Kollegen weitergeben.
Besonders danken wir Ihnen für den schönen Schlusssatz Ihrer Bewertung. Dass es unserem Mitarbeiter gelungen ist, die entstandene Enttäuschung in ein positives Gefühl zu verwandeln und Ihnen das Vertrauen zu geben, auch zukünftig gerne wiederzukommen, bedeutet uns sehr viel.
Nochmals vielen Dank für Ihre ehrlichen Worte, Ihr konstruktives Feedback und Ihre Wertschätzung gegenüber unserem Team. Wir würden uns sehr freuen, Sie und Ihre Reisegruppe erneut bei uns begrüßen zu dürfen und Ihnen dann einen rundum gelungenen Aufenthalt zu bereiten.
Mit herzlichen Grüßen, Oliver
Deputy Manager
Anonymous traveller
Comment: 16 Jul 2026
Stayed in: Jul 2026
A great hotel in the perfect location in Dusseldorf with a short walk to the Central railway station.
The rooms are large and very comfortable, the bathroom is also large with an excellent shower. I had breakfast which had a vast number of hot and cold options and a lot of other choices to suit all tastes.
The hotel is my number one choice in Dusseldorf
The rooms are large and very comfortable, the bathroom is also large with an excellent shower. I had breakfast which had a vast number of hot and cold options and a lot of other choices to suit all tastes.
The hotel is my number one choice in Dusseldorf
Very good location
Kölner Strasse 186-188, Stadtbezirk 10-Garath, Dusseldorf, 40227, Germany|2.04 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
All ages
R 559 (EUR30) per person per night
Please contact the hotel for details about adding a cot.
Pets allowed with an extra charge
Breakfast available
Breakfast options
Continental breakfast
Breakfast price
R 336 (≈EUR 18)/person
Breakfast times
07:00 - 11:00 from Saturday to Sunday
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. When booking 9 rooms or more, different policies and additional supplements may apply. Please note that dogs & cats are only allowed upon request and subject to approval. A maximum of 2 pets is allowed per room. The property can only accommodate pets with a maximum weight of 25 kg or less. Pets will incur an additional charge of EUR 25 per pet per night. Service dogs are exempt from the fee. Cleaning service is offered every fourth night. Please note that an additional cleaning service is available upon request. Please contact the property at least by 21:00 the night before to arrange this.
This hotel accepts the following payment methods:
Cash
NH Düsseldorf City: FAQs
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