Ruby Coco Hotel Dusseldorf by IHG
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Front desk 24 hour
Non-smoking
Television
More about Ruby Coco Hotel Dusseldorf by IHG
Ruby Coco Hotel Dusseldorf by IHG
Ideally situated in Düsseldorf, Ruby Coco Hotel Dusseldorf by IHG features air-conditioned rooms, a terrace, free WiFi and a bar. The property is around 1.1 km from Stadterhebungsmonument, 1.1 km from Castle Square and 1.
Reviews from 
Solo traveller
Comment: 7 Aug 2026
Stayed in: Aug 2026
I should gatekeep how great the hotel is!
Rarely do i encounter such a great hotel! Fabulous location; direct connectivity to the Ko Gallerie and neighborhood is minutes from anything u want. Staff is 1000/10- authentic, guest oriented and consistent. Boutique decor, honoring Mme Coco Chanel. The terrace bar is awesome and became a ritual. Huge thanks to all team- esp Pit, Heidi, Mahzar, Siree, and Iryna! The Manageress is also a true delight.
Hotel response
Comment: 8 Aug 2026
Hey Liz,
Thanks so much for the wonderful review. Being tucked right by the Kö and linked to the Kö-Galerie does make exploring a breeze, and it’s lovely to hear the setting worked so well for you.
Your shout‑out for our team means a lot. We’ll share your kudos with Pit, Heidi, Mazhar, Siree and Iryna, and pass on the kind words to our Manager. It’s exactly the kind of warmth and consistency we’re here for. We’re also thrilled the terrace bar turned into a favourite spot and that the boutique styling hit the right note.
We’d love to welcome you back to Ruby Coco for another easy city escape and a relaxed evening on the terrace.
Your Ruby Coco Team
Thanks so much for the wonderful review. Being tucked right by the Kö and linked to the Kö-Galerie does make exploring a breeze, and it’s lovely to hear the setting worked so well for you.
Your shout‑out for our team means a lot. We’ll share your kudos with Pit, Heidi, Mazhar, Siree and Iryna, and pass on the kind words to our Manager. It’s exactly the kind of warmth and consistency we’re here for. We’re also thrilled the terrace bar turned into a favourite spot and that the boutique styling hit the right note.
We’d love to welcome you back to Ruby Coco for another easy city escape and a relaxed evening on the terrace.
Your Ruby Coco Team
Business traveller
IT
Comment: 24 Aug 2026
Stayed in: Aug 2026
terrible customer service
I arrived after a flight and for a business trip, they couldn't process the pre payment from our corporate travel agen (sent 20 days earlier). The agent sent twice two different cards details but they refuse to do any manual transaction or to send a "pay by link" to our agent (and we are in 2026) but only to their probably obsolete system. Blunt service, unhelpful and especially frustrating staying there with basically no help other than "card is declined"and no interest to help a loyal customer. I had to find another accomodation with our agency stayin over an hour on the phone.
I am also a silver status member and i found incredible such poor customer service, especially compared to the top service i had in a igh hotel in London.
I am also a silver status member and i found incredible such poor customer service, especially compared to the top service i had in a igh hotel in London.
Hotel response
Comment: 25 Aug 2026
Hey Svezza,
thank you for taking the time to share your experience with us.
We're very sorry that your arrival turned into such a frustrating situation, especially after a long journey and when travelling for business. We completely understand that you expected the prepayment arranged through your travel agency to make your check-in quick and straightforward.
Unfortunately, the payment could not be processed successfully on this occasion. While there are certain processes our hosts need to follow when handling payments through third-party or corporate travel agencies, we regret that we weren't able to find a suitable solution for you at the time.
What disappoints us most is hearing that you felt unsupported throughout the process. Regardless of a technical or payment issue, our Hosts should always make you feel that they're doing everything they can to help and clearly explain the options available. We're sorry this wasn't the impression you were left with.
We truly appreciate your loyalty as an IHG One Rewards Silver member and are all the more sorry that your experience with us didn't live up to the level of service you expected. To give a little context, Ruby Coco only recently joined the IHG family, and our team is still getting into its groove with some of the new processes. Our team is currently going through training around IHG One Rewards and the related systems. While they're learning quickly, we know there can still be moments where things don't feel as smooth or confident as they should – and your feedback shows us exactly where we need to keep improving.
We appreciate you letting us know, and we’d love the chance to make it up to you on your next visit.
Your Ruby Coco Team
thank you for taking the time to share your experience with us.
We're very sorry that your arrival turned into such a frustrating situation, especially after a long journey and when travelling for business. We completely understand that you expected the prepayment arranged through your travel agency to make your check-in quick and straightforward.
Unfortunately, the payment could not be processed successfully on this occasion. While there are certain processes our hosts need to follow when handling payments through third-party or corporate travel agencies, we regret that we weren't able to find a suitable solution for you at the time.
What disappoints us most is hearing that you felt unsupported throughout the process. Regardless of a technical or payment issue, our Hosts should always make you feel that they're doing everything they can to help and clearly explain the options available. We're sorry this wasn't the impression you were left with.
We truly appreciate your loyalty as an IHG One Rewards Silver member and are all the more sorry that your experience with us didn't live up to the level of service you expected. To give a little context, Ruby Coco only recently joined the IHG family, and our team is still getting into its groove with some of the new processes. Our team is currently going through training around IHG One Rewards and the related systems. While they're learning quickly, we know there can still be moments where things don't feel as smooth or confident as they should – and your feedback shows us exactly where we need to keep improving.
We appreciate you letting us know, and we’d love the chance to make it up to you on your next visit.
Your Ruby Coco Team
Couple
Comment: 23 Jul 2026
Stayed in: Jul 2026
A hidden gem in the middle of town
Ruby opened about eight years ago. Literally steps away from the Koenig’s Allee, Dusseldorf’s famous high end shopping playground. .
Have a nightcap in the bar. Mazhar’s cocktail creations and Irene‘s attentive service will send you off to a well deserved slumber.
Have a nightcap in the bar. Mazhar’s cocktail creations and Irene‘s attentive service will send you off to a well deserved slumber.
Hotel response
Comment: 25 Jul 2026
Hey Brent,
Thanks a bunch for sharing your experience. Being right by Düsseldorf’s Königsallee is a bit of a sweet spot for us, and it’s great to hear you made the most of the setting for a stroll past the windows and a couple of café stops.
Mazhar will love hearing his late‑night mixes set the tone for a restful sleep, and Irene will be chuffed her service helped round off your evening so nicely. We’ll pass on the kudos to the team at the bar.
We’d love to be your base again next time you’re in town for another easy wander along the Kö and a relaxed nightcap.
Your Ruby Coco Team
Thanks a bunch for sharing your experience. Being right by Düsseldorf’s Königsallee is a bit of a sweet spot for us, and it’s great to hear you made the most of the setting for a stroll past the windows and a couple of café stops.
Mazhar will love hearing his late‑night mixes set the tone for a restful sleep, and Irene will be chuffed her service helped round off your evening so nicely. We’ll pass on the kudos to the team at the bar.
We’d love to be your base again next time you’re in town for another easy wander along the Kö and a relaxed nightcap.
Your Ruby Coco Team
Anonymous traveller
Comment: 9 Jun 2026
Stayed in: Jun 2026
I loved staying here. The room was extremely nice. It is the most efficient room I have ever stayed in. The hotel lobby was fun and the staff was so friendly and helpful. I definitely recommend this hotel.
Family traveller
Comment: 25 May 2026
Stayed in: May 2026
Modern hotel concept with style, strong location, and excellent breakfast.
We were three for one night at the Ruby Coco Hotel Düsseldorf and had two double rooms right next to each other. Overall, we really liked the hotel. It appears modern, stylish, and offers a successful concept with some special details.
Positive aspects:
Even the accessibility through the Kö Galerie, a rather luxurious shopping center, is special and makes a particularly good first impression. Upon entering the hotel, everything looks very new, modern, and timelessly furnished. Additionally, the entire area has an extremely pleasant scent, which directly contributes to a high-quality atmosphere.
On the way to the rooms, there is a small refreshment area with snack and beverage vending machines. We particularly appreciated the option to independently obtain hot water and sparkling water. Additionally, one could iron clothes and prepare tea there. This is very practical and well thought out.
The rooms themselves are modern, chic, and beautifully furnished. A real highlight was the Marshall Bluetooth speaker in each room. This is a great detail and clearly sets the hotel apart from many others. The integration of the bathroom into the sleeping area is also visually interesting and fits well with the modern concept.
The sleeping comfort was very good and the surroundings pleasantly quiet. Also very positive was the outdoor terrace, which adds additional charm to the hotel.
We would especially like to highlight the breakfast buffet. At 24 €, it was one of the best breakfast buffets we have seen so far. The selection was varied, the quality very good, and it truly convinced us in terms of taste.
Negative:
The self-check-in required quite a bit of support from the staff. Especially with a modern hotel concept, I would have expected this process to function a bit more intuitively and smoothly.
The open integration of the bathroom into the room looks very nice, but it also brings a practical disadvantage. There is a lack of clear separation from the sleeping area during toilet use, which somewhat limits privacy. Additionally, the shower door was not completely sealed, allowing water to enter the toilet area.
Another point is the sound insulation within the hotel. The surrounding area was quiet, but music from the rooms can be heard quite clearly in the adjacent room and also in the hallway. Since each room is equipped with a good Bluetooth speaker, this can be quite noticeable depending on the guests.
Conclusion:
Overall, the Ruby Coco Hotel Düsseldorf is a very successful hotel with a modern concept, stylish decor, and many thoughtful details. Particularly the location, ambiance, room amenities, terrace, and excellent breakfast convinced us. Despite minor weaknesses in the self-check-in, bathroom solution, and sound insulation, we would clearly recommend the hotel. We also found the pricing attractive.
Positive aspects:
Even the accessibility through the Kö Galerie, a rather luxurious shopping center, is special and makes a particularly good first impression. Upon entering the hotel, everything looks very new, modern, and timelessly furnished. Additionally, the entire area has an extremely pleasant scent, which directly contributes to a high-quality atmosphere.
On the way to the rooms, there is a small refreshment area with snack and beverage vending machines. We particularly appreciated the option to independently obtain hot water and sparkling water. Additionally, one could iron clothes and prepare tea there. This is very practical and well thought out.
The rooms themselves are modern, chic, and beautifully furnished. A real highlight was the Marshall Bluetooth speaker in each room. This is a great detail and clearly sets the hotel apart from many others. The integration of the bathroom into the sleeping area is also visually interesting and fits well with the modern concept.
The sleeping comfort was very good and the surroundings pleasantly quiet. Also very positive was the outdoor terrace, which adds additional charm to the hotel.
We would especially like to highlight the breakfast buffet. At 24 €, it was one of the best breakfast buffets we have seen so far. The selection was varied, the quality very good, and it truly convinced us in terms of taste.
Negative:
The self-check-in required quite a bit of support from the staff. Especially with a modern hotel concept, I would have expected this process to function a bit more intuitively and smoothly.
The open integration of the bathroom into the room looks very nice, but it also brings a practical disadvantage. There is a lack of clear separation from the sleeping area during toilet use, which somewhat limits privacy. Additionally, the shower door was not completely sealed, allowing water to enter the toilet area.
Another point is the sound insulation within the hotel. The surrounding area was quiet, but music from the rooms can be heard quite clearly in the adjacent room and also in the hallway. Since each room is equipped with a good Bluetooth speaker, this can be quite noticeable depending on the guests.
Conclusion:
Overall, the Ruby Coco Hotel Düsseldorf is a very successful hotel with a modern concept, stylish decor, and many thoughtful details. Particularly the location, ambiance, room amenities, terrace, and excellent breakfast convinced us. Despite minor weaknesses in the self-check-in, bathroom solution, and sound insulation, we would clearly recommend the hotel. We also found the pricing attractive.
Hotel response
Comment: 26 May 2026
Hey Michael,
danke dir für die ausführliche Rückmeldung und die lieben Worte.
Schön zu hören, dass dir unser Stil, die Lage direkt an der Kö und das Gesamtkonzept zugesagt haben. Dass dir auch der Duft, die Terrasse, der Schlafkomfort und die kleine Versorgungsstation auf dem Weg zum Zimmer so positiv aufgefallen sind, passt genau zu dem entspannten Gefühl, das wir schaffen möchten. Auch das Frühstückslob geben wir mit Freude an unser Team weiter.
Zum Check-in: Es tut uns leid, dass der Prozess bei dir nicht ganz flüssig war. Unser Anspruch ist, dass der Start in den Aufenthalt unkompliziert und angenehm ist, unterstützt von unseren Hosts und dem Team an der Bar. Danke für den Hinweis, der hilft uns, das Gästeerlebnis an der Stelle noch klarer zu machen.
Zum Zimmerdesign: Unser bewusst offenes Bad mit der rundum verglasten Regendusche soll den Raum großzügiger wirken lassen und das luftige Ambiente betonen. Wer mehr Abtrennung mag, kann den Vorhang um die Dusche schließen und so für zusätzliche Privatsphäre sorgen. Dass bei dir Wasser an der Duschtür vorbeigelaufen ist, tut uns wirklich leid. Die Geräuschthematik nehmen wir ebenso ernst. Unsere Idee ist ein ruhiger Rückzugsort, in dem man sich wohlfühlt – Rücksicht untereinander und ein gutes Soundniveau gehören da für uns dazu.
Freut uns sehr, dass euer Fazit so positiv ausfällt und du Ruby Coco weiterempfiehlst. Wenn Düsseldorf wieder auf dem Plan steht, schaut gern wieder bei uns vorbei. Wir freuen uns darauf, dich erneut entspannt bei uns zu haben.
Dein Ruby Coco Team
danke dir für die ausführliche Rückmeldung und die lieben Worte.
Schön zu hören, dass dir unser Stil, die Lage direkt an der Kö und das Gesamtkonzept zugesagt haben. Dass dir auch der Duft, die Terrasse, der Schlafkomfort und die kleine Versorgungsstation auf dem Weg zum Zimmer so positiv aufgefallen sind, passt genau zu dem entspannten Gefühl, das wir schaffen möchten. Auch das Frühstückslob geben wir mit Freude an unser Team weiter.
Zum Check-in: Es tut uns leid, dass der Prozess bei dir nicht ganz flüssig war. Unser Anspruch ist, dass der Start in den Aufenthalt unkompliziert und angenehm ist, unterstützt von unseren Hosts und dem Team an der Bar. Danke für den Hinweis, der hilft uns, das Gästeerlebnis an der Stelle noch klarer zu machen.
Zum Zimmerdesign: Unser bewusst offenes Bad mit der rundum verglasten Regendusche soll den Raum großzügiger wirken lassen und das luftige Ambiente betonen. Wer mehr Abtrennung mag, kann den Vorhang um die Dusche schließen und so für zusätzliche Privatsphäre sorgen. Dass bei dir Wasser an der Duschtür vorbeigelaufen ist, tut uns wirklich leid. Die Geräuschthematik nehmen wir ebenso ernst. Unsere Idee ist ein ruhiger Rückzugsort, in dem man sich wohlfühlt – Rücksicht untereinander und ein gutes Soundniveau gehören da für uns dazu.
Freut uns sehr, dass euer Fazit so positiv ausfällt und du Ruby Coco weiterempfiehlst. Wenn Düsseldorf wieder auf dem Plan steht, schaut gern wieder bei uns vorbei. Wir freuen uns darauf, dich erneut entspannt bei uns zu haben.
Dein Ruby Coco Team
Excellent location
Steinstrasse 13, Stadtbezirk 6-Unterrath, Dusseldorf, 40212, Germany|0.64 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Ruby Coco Hotel Dusseldorf by IHG: FAQs
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