TORTUE Hamburg
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Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Fitness centre
Front desk 24 hour
Restaurant
More about TORTUE Hamburg
TORTUE Hamburg
This boutique hotel is directly located in Hamburg city centre, a 1-minute walk from the Neuer Wall shopping street and a 5-minute walk from the Jungfernsteig. The TORTUE Hamburg features 5 bars and 3 restaurants.
Reviews from 
Couple
Comment: 13 Jun 2026
Stayed in: Jun 2026
Great hotel
We had a lovely weekend stay at Tortue in a Grande Double Room, which was very spacious and included a comfortable sitting area. The bed was comfortable, although the pillows were a little flimsy. The bathroom was on the smaller side, with a shower over the bath; and the towels felt quite thin.
The décor throughout the hotel is stylish, with a dark and moody atmosphere that we really liked. The reception staff were friendly and welcoming, and the complimentary drink on arrival was a nice touch.
There were a couple of minor drawbacks. The air conditioning was quite weak, so we needed to open the windows to cool the room down. Unfortunately, our room overlooked the main street, so it could be quite noisy with traffic.
The highlight of our stay was undoubtedly the breakfast. I don’t say that very often, but it was exceptional. There was a great selection of à la carte dishes, all freshly prepared to order, and everything we tried was of superb quality and absolutely delicious. The breakfast service was good too - friendly, efficient and attentive.
My partner particularly loved staying at Tortue, and overall we had a wonderful stay. We would definitely come back.
The décor throughout the hotel is stylish, with a dark and moody atmosphere that we really liked. The reception staff were friendly and welcoming, and the complimentary drink on arrival was a nice touch.
There were a couple of minor drawbacks. The air conditioning was quite weak, so we needed to open the windows to cool the room down. Unfortunately, our room overlooked the main street, so it could be quite noisy with traffic.
The highlight of our stay was undoubtedly the breakfast. I don’t say that very often, but it was exceptional. There was a great selection of à la carte dishes, all freshly prepared to order, and everything we tried was of superb quality and absolutely delicious. The breakfast service was good too - friendly, efficient and attentive.
My partner particularly loved staying at Tortue, and overall we had a wonderful stay. We would definitely come back.
Hotel response
Comment: 18 Jun 2026
Cher maxx8223, salut and thank you for your recent visit at the "TORTUE Hamburg"!
We are delighted to hear that you enjoyed the atmosphere, our team’s hospitality, and especially the breakfast.
We also appreciate your comments regarding the air conditioning, street noise, pillows, and bathroom amenities. Please rest assured that your comments have been shared with the relevant departments, and we will review these points carefully and take appropriate action where possible.
It is wonderful to know that you had such an enjoyable stay overall and we look forward to you next stay with us.
Á bientôt, Guest Relations Team
We are delighted to hear that you enjoyed the atmosphere, our team’s hospitality, and especially the breakfast.
We also appreciate your comments regarding the air conditioning, street noise, pillows, and bathroom amenities. Please rest assured that your comments have been shared with the relevant departments, and we will review these points carefully and take appropriate action where possible.
It is wonderful to know that you had such an enjoyable stay overall and we look forward to you next stay with us.
Á bientôt, Guest Relations Team
Business traveller
Comment: 14 Aug 2026
Stayed in: Aug 2026
I love the Tortue
I love everything about the Tortue. The design, the details, the excellent breakfast, the bar. The photographs on the wall and the friendly staff. I have already been there 5 times for business and am always happy when I am allowed to come. Thank you!
Hotel response
Comment: 15 Aug 2026
Chère AnnDiro, salut aus dem TORTUE Hamburg und vielen Dank für Ihr Feedback!
Wir freuen uns sehr, dass wir Sie mit unserem besonderen Design, unserem Frühstück und unserem freundlichen Service begeistern konnten.
Schon heute freuen wir uns darauf, Sie bei Ihrem nächsten Besuch wieder bei uns begrüßen zu dürfen.
À bientôt, Ihr Guest Relations Team
Wir freuen uns sehr, dass wir Sie mit unserem besonderen Design, unserem Frühstück und unserem freundlichen Service begeistern konnten.
Schon heute freuen wir uns darauf, Sie bei Ihrem nächsten Besuch wieder bei uns begrüßen zu dürfen.
À bientôt, Ihr Guest Relations Team
Couple
Comment: 13 Aug 2026
Stayed in: Sep 2025
An all-around fantastic stay at the Hotel Tortue Hamburg
An all-around fantastic stay at the Hotel Tortue Hamburg! From the very first minute, you feel warmly welcomed here. The stylish ambiance, the beautiful decor, and the attention to detail make the hotel something very special.
A particularly charming detail: You can really find turtles everywhere in the hotel – in the decoration, in small details, and in the most varied places. That fits wonderfully with the name "Tortue" and makes the entire hotel a little experience.
The rooms are elegant, comfortable, and very cozy; the entire building exudes a unique atmosphere. Particularly noteworthy is the exceptionally friendly and attentive service – professional, warm, and accommodating at all times.
The central location is also perfect for discovering Hamburg. For me, the Tortue definitely belongs among the most beautiful hotels in the city. I would love to come back and can recommend it without reservation!
A particularly charming detail: You can really find turtles everywhere in the hotel – in the decoration, in small details, and in the most varied places. That fits wonderfully with the name "Tortue" and makes the entire hotel a little experience.
The rooms are elegant, comfortable, and very cozy; the entire building exudes a unique atmosphere. Particularly noteworthy is the exceptionally friendly and attentive service – professional, warm, and accommodating at all times.
The central location is also perfect for discovering Hamburg. For me, the Tortue definitely belongs among the most beautiful hotels in the city. I would love to come back and can recommend it without reservation!
Hotel response
Comment: 15 Aug 2026
Chère Ekaterina R, salut und herzliche Grüße aus dem TORTUE Hamburg und vielen Dank für Ihre positive Bewertung!
Es freut uns sehr, dass Sie einen wunderbaren Aufenthalt in unserem Haus genießen konnten und insbesondere unser Design, unseren Service sowie die zentrale Lage hervorheben.
Wir freuen uns schon heute darauf, Sie bei Ihrem nächsten Besuch wieder bei uns begrüßen zu dürfen.
À bientôt, Ihr Guest Relations Team
Es freut uns sehr, dass Sie einen wunderbaren Aufenthalt in unserem Haus genießen konnten und insbesondere unser Design, unseren Service sowie die zentrale Lage hervorheben.
Wir freuen uns schon heute darauf, Sie bei Ihrem nächsten Besuch wieder bei uns begrüßen zu dürfen.
À bientôt, Ihr Guest Relations Team
Anonymous traveller
Comment: 9 Jul 2026
Stayed in: Jul 2026
The hardware of TORTUE HAMBURG is undoubtedly 5-star. The rooms, the general atmosphere, and the quality of the food in the Brasserie were absolutely excellent.However, the guest service and complaint management were highly disappointing for an establishment of this caliber. During my stay, 6-9 og JuIi I experienced a clear breach of international wine service standards in the Brasserie on two consecutive nights. When ordering a glass of Primitivo, the glass was brought to the table already filled, without showing the bottle or pouring it in front of the guest.What makes it highly unacceptable for a luxury hotel is the total lack of response. I sent emails to both 'info' and the 'Brasserie' during my stay, and I raised the issue verbally twice during checkout and payment. Nobody has bothered to react, follow up, or reply to my feedback.Great rooms and food cannot make up for being completely ignored as a guest.
Couple
Comment: 8 Jul 2026
Stayed in: Jul 2026
Gladly again.
A super beautiful hotel, gladly again. The breakfast is something special and more than good. We really liked the Petit Tortue – unfortunately, the rooftop terrace was closed, and we found out about the parking service too late – the staff is super friendly, and the stay was an experience.
Hotel response
Comment: 13 Jul 2026
Cher Compass51777179858, salut aus dem TORTUE Hamburg und vielen Dank für Ihr Feedback.
Es freut uns sehr, dass wir Sie besonders mit unserem Frühstück und unserem freundlichen Service auch im Petite TORTUE begeistern konnten.
Wir bedauern, dass Sie aufgrund des Wetters nicht die Möglichkeit hatten, unseren wunderbaren Jardin zu entdecken. Ebenso möchten wir uns entschuldigen, dass man Sie nicht direkt über das Valet Parking informiert hat, das wir anbieten.
Wir hoffen, Sie bald erneut bei uns begrüßen zu dürfen.
À bientôt, Ihr Guest Relations Team
Es freut uns sehr, dass wir Sie besonders mit unserem Frühstück und unserem freundlichen Service auch im Petite TORTUE begeistern konnten.
Wir bedauern, dass Sie aufgrund des Wetters nicht die Möglichkeit hatten, unseren wunderbaren Jardin zu entdecken. Ebenso möchten wir uns entschuldigen, dass man Sie nicht direkt über das Valet Parking informiert hat, das wir anbieten.
Wir hoffen, Sie bald erneut bei uns begrüßen zu dürfen.
À bientôt, Ihr Guest Relations Team
Excellent location
Stadthausbrücke 10, Hamburg, 20355, Germany|0.41 km from city centre
Check in and check out
Check in from:
16:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
The hotel will charge city tax which is subject to the actual room rate.
Please contact the hotel for details about adding extra beds.
TORTUE Hamburg: FAQs
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