IMbery Hotel & Restaurant Hinterzarten
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Restaurant
Non-smoking
Pets allowed
Lift
More about IMbery Hotel & Restaurant Hinterzarten
IMbery Hotel & Restaurant Hinterzarten
The family-run Hotel Imbery offers country-style rooms and sauna. Set in the Black Forest countryside, it is a 5-minute walk from Hinterzarten Train Station. Hotel Imbery’s non-smoking rooms feature wooden furniture and a flat-screen TV.
Reviews from 
Family traveller
Comment: 19 Apr 2025
Stayed in: Apr 2025
Highly recommended
We were with our grandson for lunch. Very good food Very friendly and attentive staff.Child friendly. our grandson got his menu served in a treasure chest with a surprise. There is also a play area. We really liked it. Recommended
Solo traveller
Comment: 10 Apr 2026
Stayed in: Apr 2026
Disappointing reception staff
Yeah.
I was sick for three days on holiday and just wanted to cure myself in this hotel. But it seemed like an imposition to order broth in the room at first. When they found out I wasn't fit, they immediately locked the room for more nights.
When I tried to extend it, the woman was so annoyed. “See you on Friday?!!?”
I was effectively just in my room and just needed a broth in the room twice a day. God forbid! That's almost every eight hours. I'm sure the kitchen was completely overwhelmed.
This is completely polite standard in almost all hotels. Not here.
My dissatisfaction relates primarily to the receptionists who obviously have no idea about humanity. The kitchen staff seem to be normal, nice people. And the food is good.
I also notice that younger people are rarely guests here. I can't explain this questionable behavior any other way.
I was sick for three days on holiday and just wanted to cure myself in this hotel. But it seemed like an imposition to order broth in the room at first. When they found out I wasn't fit, they immediately locked the room for more nights.
When I tried to extend it, the woman was so annoyed. “See you on Friday?!!?”
I was effectively just in my room and just needed a broth in the room twice a day. God forbid! That's almost every eight hours. I'm sure the kitchen was completely overwhelmed.
This is completely polite standard in almost all hotels. Not here.
My dissatisfaction relates primarily to the receptionists who obviously have no idea about humanity. The kitchen staff seem to be normal, nice people. And the food is good.
I also notice that younger people are rarely guests here. I can't explain this questionable behavior any other way.
Hotel response
Comment: 29 Apr 2026
Sehr geehrter matthiassV9052CG,
vielen Dank für Ihr Feedback und dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns zu schildern.
Zunächst möchten wir Ihnen wünschen, dass es Ihnen inzwischen wieder besser geht. Es tut uns leid zu hören, dass Sie sich während Ihrer Erkrankung nicht rundum gut betreut gefühlt haben – gerade in einer solchen Situation sollte ein Hotelaufenthalt natürlich so angenehm wie möglich sein.
Gleichzeitig möchten wir einige Punkte aus unserer Sicht klarstellen. Die von Ihnen geschilderte Darstellung entspricht in Teilen nicht unseren internen Abläufen und Standards. Insbesondere weisen wir den Eindruck zurück, dass es in unserem Haus an Menschlichkeit oder Hilfsbereitschaft mangelt. Unser Team ist stets bemüht, auf individuelle Situationen einzugehen und im Rahmen unserer Möglichkeiten Unterstützung anzubieten.
Sie wurden während Ihres Aufenthalts selbstverständlich durchgehend von unseren Mitarbeitern versorgt. Ebenso war Ihr Zimmer nicht „gesperrt“. Sie konnten Ihren Aufenthalt wie gewünscht fortsetzen und sind auch weiterhin bei uns im Haus geblieben.
Es freut uns, dass Sie unser Küchenpersonal sowie die Qualität der Speisen positiv hervorheben – dieses Lob geben wir gerne weiter.
Wir nehmen Ihre Rückmeldung dennoch ernst und werden diese intern besprechen, um unseren Service weiter zu verbessern. Gleichzeitig hätten wir uns gewünscht, dass Sie eventuelle Unstimmigkeiten direkt vor Ort ansprechen, damit wir gemeinsam eine zufriedenstellende Lösung hätten finden können.
Wir wünschen Ihnen weiterhin alles Gute und vor allem Gesundheit.
vielen Dank für Ihr Feedback und dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns zu schildern.
Zunächst möchten wir Ihnen wünschen, dass es Ihnen inzwischen wieder besser geht. Es tut uns leid zu hören, dass Sie sich während Ihrer Erkrankung nicht rundum gut betreut gefühlt haben – gerade in einer solchen Situation sollte ein Hotelaufenthalt natürlich so angenehm wie möglich sein.
Gleichzeitig möchten wir einige Punkte aus unserer Sicht klarstellen. Die von Ihnen geschilderte Darstellung entspricht in Teilen nicht unseren internen Abläufen und Standards. Insbesondere weisen wir den Eindruck zurück, dass es in unserem Haus an Menschlichkeit oder Hilfsbereitschaft mangelt. Unser Team ist stets bemüht, auf individuelle Situationen einzugehen und im Rahmen unserer Möglichkeiten Unterstützung anzubieten.
Sie wurden während Ihres Aufenthalts selbstverständlich durchgehend von unseren Mitarbeitern versorgt. Ebenso war Ihr Zimmer nicht „gesperrt“. Sie konnten Ihren Aufenthalt wie gewünscht fortsetzen und sind auch weiterhin bei uns im Haus geblieben.
Es freut uns, dass Sie unser Küchenpersonal sowie die Qualität der Speisen positiv hervorheben – dieses Lob geben wir gerne weiter.
Wir nehmen Ihre Rückmeldung dennoch ernst und werden diese intern besprechen, um unseren Service weiter zu verbessern. Gleichzeitig hätten wir uns gewünscht, dass Sie eventuelle Unstimmigkeiten direkt vor Ort ansprechen, damit wir gemeinsam eine zufriedenstellende Lösung hätten finden können.
Wir wünschen Ihnen weiterhin alles Gute und vor allem Gesundheit.
Couple
Comment: 2 Jun 2025
Stayed in: May 2025
Food in order, service with selectively marked weakness
We were here as a couple for dinner. First of all, let me say: One of the food was very good, the second okay. The service, on the other hand, was much more ambivalent.
While the service representative responsible for us was consistently very friendly and accommodating, unfortunately this cannot be generalized. Unfortunately, the (supposed) maître d’hôtel (husband of the owner?) stood out less for its courteous service and hospitality, but rather for its sophistication and vague comforts. On our kind request, for example, to relocate the existing reservation for the indoor area - provided availability - to the outside, we were informed several times that this was being examined and that we were approaching.
After the third inquiry, however, we were informed instructively that the reservation was for the indoor area and other guests had shown themselves to be much more decision-making when making a reservation. A simple information that the outdoor area was unfortunately fully booked would have been sufficient here, and this would have been more than understandable.
We would love to come back and be happy if the interpersonal weaknesses in the future take a back seat behind the cozy terrace and the mostly good food.
While the service representative responsible for us was consistently very friendly and accommodating, unfortunately this cannot be generalized. Unfortunately, the (supposed) maître d’hôtel (husband of the owner?) stood out less for its courteous service and hospitality, but rather for its sophistication and vague comforts. On our kind request, for example, to relocate the existing reservation for the indoor area - provided availability - to the outside, we were informed several times that this was being examined and that we were approaching.
After the third inquiry, however, we were informed instructively that the reservation was for the indoor area and other guests had shown themselves to be much more decision-making when making a reservation. A simple information that the outdoor area was unfortunately fully booked would have been sufficient here, and this would have been more than understandable.
We would love to come back and be happy if the interpersonal weaknesses in the future take a back seat behind the cozy terrace and the mostly good food.
Anonymous traveller
Comment: 11 Mar 2025
Stayed in: Mar 2025
While I enjoyed my stay, and don’t get me wrong, the rooms are perfectly ok but could do with freshening up and I’m only saying this because if they would match the Michelin-class food, this could be a serious destination for foodies in the Black Forest, which is blessed with great food anyway, but suffers in losing winter tourism due to the declining snow season. Great food like this, combined with beautiful, clean and healthy surroundings to walk (or bike, ride, swim) off the calories could be the salvation. In detail: after a crisp, tasty mixed salad, I had a paired Saibling (local fresh water salmon) and local Trout filet so fresh it tried to leap off the plate. There’s game and all the braten and schnitzel you’d expect, but there’s also a three-course vegan menu, seasonal veg, all with a local reference - not just the way it’s cooked. The menu lists in detail every local maker and supplier of the ingredients, down to the meats coming from a butcher farming its own herds on local meadows. It doesn’t get fresher, ethical, and less carbon footprint. At prices you find (sadly) in the UK at ‘gastro pubs’ and it’s microwaved fare.
Couple
Comment: 18 Aug 2024
Stayed in: Aug 2024
Hotel very good, restaurant with defects
On the whole good: Room, room size, in-room refrigerator, beer garden, indoor and outdoor restaurant. The hotel very good, the restaurant with flaws: the white wine was much too warm and there was no cappuccino for breakfast?! We did a bike ride, in all the other, simpler inns cappuccino for breakfast was no problem, here it was. And: although we stayed at the hotel and booked a table for dinner, there was no room outside, just inside - and that was very warm ....
Excellent location
Rathausstr.14, Hinterzarten, 79856, Germany|0.2 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
11:00
Good to know
Pets allowed with an extra charge
Extra beds are available for an additional charge, depending on the size of the room.
IMbery Hotel & Restaurant Hinterzarten: FAQs
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