The Westin Grand Munich
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa
More about The Westin Grand Munich
The Westin Grand Munich
Experience Munich at a more relaxed pace at The Westin Grand Munich. Located in the green district of Bogenhausen, just minutes from the English Garden and the city center, the hotel combines comfort, wellness, and a convenient location for both...
Reviews from 
Couple
NL
Comment: 26 Jul 2026
Munich’s best panoramic views
The room came with a magnificent view - a true panoramic highlight. The Westin heavenly bed remains a great perk, so comfy! The hotel is ideally located to get into the city of Munich or connect to the Alps or other amazing sights in the surrounding. Breakfast was great, friendly staff and a welcoming area for us to sit down with the , it is always nice when your dog can be part of the whole experience - well done team Westin.
Solo traveller
Comment: 6 May 2026
Stayed in: May 2026
Absolute no-go at the Westin Grand Munich
Absolute no-go at the Westin Grand Munich
At check-in I was initially promised a Westin Suite (screenshot available). In fact, however, I was only given an ugly room that was in unacceptable condition: outdated, damaged and unclean. I have documented the shortcomings photographically (including for TripAdvisor): a dented trash can, heavily stained carpet, worn and scratched furniture and dirty windows. This is not acceptable for any hotel guest – especially for a long-time Titanium Elite member.
In addition, in all my years as a Titanium member, I have never seen not even a small attention or personal card left in the room.
I clearly communicated my disappointment both directly at the reception and afterwards in writing via chat. Unfortunately, all I received was a standardised response with no real interest in clarification. Neither the personal interview was sought nor any form of solution offered. K.A. was in charge here. (Complex Guest Service Center) and M. U. (Front Desk Manager). I also documented the chat history.
The hotel did not leave a good impression overall either. The Club Lounge is basically a highlight and offers a wonderful view over Munich – at least in theory. However, due to the heavily soiled windows, it was hardly possible to really enjoy this view or take reasonable photos.
I could have saved the 49,000 points I redeemed for this stay. Overall, this stay was a huge disappointment and in no way meets the standard I expect from this brand.
At check-in I was initially promised a Westin Suite (screenshot available). In fact, however, I was only given an ugly room that was in unacceptable condition: outdated, damaged and unclean. I have documented the shortcomings photographically (including for TripAdvisor): a dented trash can, heavily stained carpet, worn and scratched furniture and dirty windows. This is not acceptable for any hotel guest – especially for a long-time Titanium Elite member.
In addition, in all my years as a Titanium member, I have never seen not even a small attention or personal card left in the room.
I clearly communicated my disappointment both directly at the reception and afterwards in writing via chat. Unfortunately, all I received was a standardised response with no real interest in clarification. Neither the personal interview was sought nor any form of solution offered. K.A. was in charge here. (Complex Guest Service Center) and M. U. (Front Desk Manager). I also documented the chat history.
The hotel did not leave a good impression overall either. The Club Lounge is basically a highlight and offers a wonderful view over Munich – at least in theory. However, due to the heavily soiled windows, it was hardly possible to really enjoy this view or take reasonable photos.
I could have saved the 49,000 points I redeemed for this stay. Overall, this stay was a huge disappointment and in no way meets the standard I expect from this brand.
Hotel response
Comment: 8 May 2026
Sehr geehrter Gast,
Vielen Dank für Ihr ausführliches Feedback auf TripAdvisor. Es tut uns sehr leid, dass Ihr Aufenthalt nicht Ihren Erwartungen und unseren Standards entsprochen hat. Insbesondere bedauern wir den Zustand des Zimmers sowie den Eindruck, den unser Service bei Ihnen hinterlassen hat. Ihre Hinweise haben wir intern mit den zuständigen Abteilungen geteilt, um die genannten Punkte sorgfältig zu prüfen.
Bezüglich der Suite-Upgrades möchten wir höflich auf die Geschäftsbedingungen von Marriott Bonvoy verweisen ( unter Punkt 4 ): Kostenfreie Upgrades für unsere loyalen Platinum Elite, Titanium Elite und Ambassador Gäste werden stets nach Verfügbarkeit und erst beim Check-in vergeben.
Dass Sie sich als langjähriges Titanium Elite Mitglied nicht wertgeschätzt gefühlt haben, bedauern wir sehr. Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen.
Herzliche Grüße aus München
Katrin Hofmann
Guest Relations Manager
Vielen Dank für Ihr ausführliches Feedback auf TripAdvisor. Es tut uns sehr leid, dass Ihr Aufenthalt nicht Ihren Erwartungen und unseren Standards entsprochen hat. Insbesondere bedauern wir den Zustand des Zimmers sowie den Eindruck, den unser Service bei Ihnen hinterlassen hat. Ihre Hinweise haben wir intern mit den zuständigen Abteilungen geteilt, um die genannten Punkte sorgfältig zu prüfen.
Bezüglich der Suite-Upgrades möchten wir höflich auf die Geschäftsbedingungen von Marriott Bonvoy verweisen ( unter Punkt 4 ): Kostenfreie Upgrades für unsere loyalen Platinum Elite, Titanium Elite und Ambassador Gäste werden stets nach Verfügbarkeit und erst beim Check-in vergeben.
Dass Sie sich als langjähriges Titanium Elite Mitglied nicht wertgeschätzt gefühlt haben, bedauern wir sehr. Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen.
Herzliche Grüße aus München
Katrin Hofmann
Guest Relations Manager
Anonymous traveller
Comment: 8 Aug 2026
Stayed in: Jul 2026
Not on expected 5 Star Level: Algae smell at the pool, no towels at the sauna, amenities closed or not functioning (f.e. Whirlpool), receptionist not informed about their service (told us that there was no possibility to buy a swimming suit at the hotel but we discovered ourself it was the case a day after, told us that there was no possibility to have a drink outside even though the poplars was open).
The rooms were clean and comfortable though.
The rooms were clean and comfortable though.
Anonymous traveller
Comment: 27 Jul 2026
Stayed in: Jul 2026
I’m a huge and loyal Westin fan… in the US.
The experience here was less than desirable. As a German myself I would say, it’s the typical German way: customer service doesn’t exist, it's alien.
First, we were assigned “as a surprise”, a Club floor room, which is a nice gesture. Fine with me. Thanks.
Problem: the smell of cold cigarette in the room.
Then, I extended the room by one day. I have been told by the lobby it would be €179 + €60 for an extra bed for my daughter, and no breakfast. Instead of being charged €239, I have been charged €285. Try to understand.
The room was not done between the two nights. And no mention whatsoever they would do it every other day as it sometimes happens.
Wanted to go with my wife and daughter to the pool but they had only 2 wardrobes in the room.
The pool desk told me they had no changing room and no wardrobes, I should ask at the reception in the lobby. After waiting there in line to ask for it, I’ve been told they didn’t have any extra ones.
So I skipped the time at the pool with my family. All this to eventually be told, when it was too late, when we were leaving, “why didn’t you change in the changing rooms?”
This is a joke.
To the management: go pay a visit to a Westin in the US in order to learn customer service.
The experience here was less than desirable. As a German myself I would say, it’s the typical German way: customer service doesn’t exist, it's alien.
First, we were assigned “as a surprise”, a Club floor room, which is a nice gesture. Fine with me. Thanks.
Problem: the smell of cold cigarette in the room.
Then, I extended the room by one day. I have been told by the lobby it would be €179 + €60 for an extra bed for my daughter, and no breakfast. Instead of being charged €239, I have been charged €285. Try to understand.
The room was not done between the two nights. And no mention whatsoever they would do it every other day as it sometimes happens.
Wanted to go with my wife and daughter to the pool but they had only 2 wardrobes in the room.
The pool desk told me they had no changing room and no wardrobes, I should ask at the reception in the lobby. After waiting there in line to ask for it, I’ve been told they didn’t have any extra ones.
So I skipped the time at the pool with my family. All this to eventually be told, when it was too late, when we were leaving, “why didn’t you change in the changing rooms?”
This is a joke.
To the management: go pay a visit to a Westin in the US in order to learn customer service.
Anonymous traveller
Comment: 20 Jul 2026
Stayed in: Jul 2026
At check-in, I asked for a room with a walk-in shower and was told the hotel does not have them. And using the bathtub shower was a mess as I was unable to activate the overhead rain shower but the wand came loose, fell and covered the bathroom in water. The room and hall carpet had chemical stains. I found the Westin Grand to be less than grand on this visit.
Location
Arabellastraße 6, Bogenhausen, Munich, 81925, Germany|3.43 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
Extra beds are available for an additional charge, depending on the size of the room.
The Westin Grand Munich: FAQs
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