Holiday Inn Frankfurt Airport - Neu-Isenburg by IHG
Wernher-von-Braun-Str. 12, Neu Isenburg, 63263, Germany
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Fitness centre
Front desk 24 hour
More about Holiday Inn Frankfurt Airport - Neu-Isenburg by IHG
Holiday Inn Frankfurt Airport - Neu-Isenburg by IHG
This hotel in Neu-Isenburg offers rooms with a tea/coffee maker and a restaurant with terrace. The A661 motorway is just 1.5 km from the hotel, which is backed by woods.
Ratings and reviews
Cleanliness4.2
Location3.3
Service3.9
Rooms3.8
Value3.7
Sleep quality4.0
Traveller reviews
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Mentioned by travellers
Couple
Comment: 3 Jan 2025
Stayed in: Dec 2024
Gladly back for one night before departure
Due to an early departure time we had decided to stay overnight in Neu-Isenburg. The hotel is located just outside but very quiet in an industrial area. Our room was very spacious but the bathroom a bit small. But it was quite enough. The only drawback was the somewhat stained carpeting. Otherwise, the room was picobello clean and the beds very comfortable. The restaurant and bar were closed that evening. For us, however, this was no problem as we drove to the city center for dinner. Our departure took place before breakfast time, so I can't write anything about it. I would like to mention the friendly staff at the reception.
Hotel response
Comment: 4 January
Sehr geehrter Jacky,
haben Sie vielen Dank, dass Sie sich die Zeit für eine Bewertung unseres Hotels genommen haben.
Wir freuen uns sehr, dass Sie die Lage unseres Hotels und unsere geräumigen Zimmer geschätzt haben. Es ist großartig, dass Sie die Sauberkeit des Zimmers und die Bequemlichkeit unserer Betten hervorheben.
Dennoch bedauern wir, dass der Teppichboden nicht Ihren Erwartungen entsprochen hat. Wir nehmen Ihr Feedback ernst und werden dies als Gelegenheit nutzen, um unsere Standards zu überprüfen und wo nötig zu verbessern.
Abschließend möchten wir uns herzlich für Ihre positiven Worte über unsere Mitarbeiter an der Rezeption bedanken. Ihr Lob ist eine wertvolle Anerkennung ihrer hingebungsvollen Arbeit.
Wir hoffen, Sie auch in Zukunft wieder bei uns begrüßen zu dürfen!
Mit freundlichen Grüßen,
Bayar Mahmoud
Rebecca vom Stein, Front Office Manager
Holiday Inn Frankfurt Airport - Neu-Isenburg, Leiter Front Office
haben Sie vielen Dank, dass Sie sich die Zeit für eine Bewertung unseres Hotels genommen haben.
Wir freuen uns sehr, dass Sie die Lage unseres Hotels und unsere geräumigen Zimmer geschätzt haben. Es ist großartig, dass Sie die Sauberkeit des Zimmers und die Bequemlichkeit unserer Betten hervorheben.
Dennoch bedauern wir, dass der Teppichboden nicht Ihren Erwartungen entsprochen hat. Wir nehmen Ihr Feedback ernst und werden dies als Gelegenheit nutzen, um unsere Standards zu überprüfen und wo nötig zu verbessern.
Abschließend möchten wir uns herzlich für Ihre positiven Worte über unsere Mitarbeiter an der Rezeption bedanken. Ihr Lob ist eine wertvolle Anerkennung ihrer hingebungsvollen Arbeit.
Wir hoffen, Sie auch in Zukunft wieder bei uns begrüßen zu dürfen!
Mit freundlichen Grüßen,
Bayar Mahmoud
Rebecca vom Stein, Front Office Manager
Holiday Inn Frankfurt Airport - Neu-Isenburg, Leiter Front Office
Business traveller
CA
Comment: 20 Mar 2025
Very clean hotel
Nice hotel for business stay. Restaurant is great too. Check in and check out was smooth.
One of the most cleanest Holiday Inn I ever stayed in.
The only improvement if they could do would be WiFi as it keeps dropping.
I would stay here again for business.
One of the most cleanest Holiday Inn I ever stayed in.
The only improvement if they could do would be WiFi as it keeps dropping.
I would stay here again for business.
Hotel response
Comment: 21 March
Dear Guest, Thanks for your review about our hotel.
We are thrilled to hear that your stay at the Holiday Inn Frankfurt Airport - Neu-Isenburg was marked by cleanliness and a smooth check-in and check-out process.
However, we regret to hear about your experience with our Wi-Fi service. We understand how important a stable internet connection is, especially for our business travelers. While we strive to provide seamless connectivity, there may be times when our system faces challenges. We appreciate your patience and understanding.
Finally, it is wonderful to know that our restaurant was to your liking, providing a great dining experience during your business stay.
We are hoping to welcome you back in the future.
All the best.
Bayar Mahmoud, Front Office
Holiday Inn Frankfurt Airport - Neu-Isenburg, Front office Manager
We are thrilled to hear that your stay at the Holiday Inn Frankfurt Airport - Neu-Isenburg was marked by cleanliness and a smooth check-in and check-out process.
However, we regret to hear about your experience with our Wi-Fi service. We understand how important a stable internet connection is, especially for our business travelers. While we strive to provide seamless connectivity, there may be times when our system faces challenges. We appreciate your patience and understanding.
Finally, it is wonderful to know that our restaurant was to your liking, providing a great dining experience during your business stay.
We are hoping to welcome you back in the future.
All the best.
Bayar Mahmoud, Front Office
Holiday Inn Frankfurt Airport - Neu-Isenburg, Front office Manager
Family traveller
Comment: 14 Feb 2025
Nice Stay
Jordan at the front desk was very friendly and helpful. He help me get the baby bed and help me with any request I had during my stay.
The room is nice and clean and the buffet is very good, but the waiter Robin is amazing.
Definitely I’d come back.
The room is nice and clean and the buffet is very good, but the waiter Robin is amazing.
Definitely I’d come back.
Hotel response
Comment: 15 February
Dear Ricardo,
Thank you very much for this kind review of your recent stay.
We are very happy to hear about the wonderful stay you had at our hotel.
We are pleased that you appreciated the room's cleanliness, our well-regarded buffet, as well as the exceptional service provided by Jordan at the front desk and Robin, our waiter. Our team strives to offer comfortable accommodations and a variety of dining options to ensure a memorable experience for our guests. It is gratifying to know that these efforts resonated so well with you.
We look forward to seeing you again soon.
Best regards,
Rebecca vom Stein, Front Office Manager
Holiday Inn Frankfurt Airport - Neu-Isenburg
Thank you very much for this kind review of your recent stay.
We are very happy to hear about the wonderful stay you had at our hotel.
We are pleased that you appreciated the room's cleanliness, our well-regarded buffet, as well as the exceptional service provided by Jordan at the front desk and Robin, our waiter. Our team strives to offer comfortable accommodations and a variety of dining options to ensure a memorable experience for our guests. It is gratifying to know that these efforts resonated so well with you.
We look forward to seeing you again soon.
Best regards,
Rebecca vom Stein, Front Office Manager
Holiday Inn Frankfurt Airport - Neu-Isenburg
Comment: 15 Nov 2024
Stayed in: Nov 2024
Great room for the price. Convent location between Frankfurt and airport. Coffee cups in room not very clean from prior use.
Business traveller
Comment: 17 Sep 2024
Stayed in: Sep 2024
Comfortable.
We stayed at the Holiday Inn Neu Isenburg for 2 nights. It's an older property that has recently been refurbished. The rooms were clean and the beds were really comforatble, we enjoyed a good night's rest.
IHG Platinum Elite membership was recognised on check-in when we were greeted by Mr Jonas. One of our 3 rooms had been upgraded to a suite which was a nice surprise. There was a slight issue with the other 2 rooms which had been allocated as double beds instead of twin beds however the response from Mr Jonas was really excellent as he also upgraded the other 2 rooms to suites also (the hotel was at near full capacity). The service was excellent.
IHG Platinum Elite membership was recognised on check-in when we were greeted by Mr Jonas. One of our 3 rooms had been upgraded to a suite which was a nice surprise. There was a slight issue with the other 2 rooms which had been allocated as double beds instead of twin beds however the response from Mr Jonas was really excellent as he also upgraded the other 2 rooms to suites also (the hotel was at near full capacity). The service was excellent.
Hotel response
Comment: 23 September
Dear Guest, Thanks for your review about our hotel.
We are truly grateful for the kind words about your recent visit to our hotel.
We are thrilled that you appreciated the comfort of our beds, our recognition of your IHG Platinum Elite membership, and the pleasant surprise of being upgraded to a suite. It's gratifying to know that our refurbished rooms contributed to a restful stay, and that the services provided by Mr. Jonas at check-in enhanced your experience with us.
However, we regret the initial oversight in room allocation. We understand how important it is to have accommodations that meet your preferences and are glad that Mr. Jonas was able to efficiently resolve the situation to your satisfaction.
Finally, it is wonderful to hear that our service throughout your stay was excellent. We pride ourselves on providing a welcoming and comfortable environment for all our guests.
We are hoping to welcome you back in the future.
All the best.
Rebecca vom Stein, Front Office Manager
Holiday Inn Frankfurt Airport - Neu-Isenburg, Front office Manager
We are truly grateful for the kind words about your recent visit to our hotel.
We are thrilled that you appreciated the comfort of our beds, our recognition of your IHG Platinum Elite membership, and the pleasant surprise of being upgraded to a suite. It's gratifying to know that our refurbished rooms contributed to a restful stay, and that the services provided by Mr. Jonas at check-in enhanced your experience with us.
However, we regret the initial oversight in room allocation. We understand how important it is to have accommodations that meet your preferences and are glad that Mr. Jonas was able to efficiently resolve the situation to your satisfaction.
Finally, it is wonderful to hear that our service throughout your stay was excellent. We pride ourselves on providing a welcoming and comfortable environment for all our guests.
We are hoping to welcome you back in the future.
All the best.
Rebecca vom Stein, Front Office Manager
Holiday Inn Frankfurt Airport - Neu-Isenburg, Front office Manager
Location
Wernher-von-Braun-Str. 12, Neu Isenburg, 63263, Germany|4.25 km from city centre
10 things to dowithin 1.02 km
1.39 km
2.02 km
0.78 km
Transportationwithin 3.42 km
3.42 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets allowed with an extra charge
Breakfast available
Breakfast menu
Buffet
Breakfast price
R 426 (≈EUR 21)/person
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This hotel accepts the following payment methods:
Holiday Inn Frankfurt Airport - Neu-Isenburg by IHG: FAQs
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