We arrived on August 17th, everything was ok: nice staff, clean pool, room ok for the money paid. Then ... on August 25, the nightmare began. We left the hotel in the morning by car to another nearby beach. Upon returning, around 4 pm, a Win10 tablet and a GoPro camera, in a laptop bag, were missing from the room. All our luggage’s were searched ... probably in search of money. That was not the case, the money was on us. I announced the receptionist, she immediately called the police. The police made their appearance shortly. After an initial finding of the event: the door with functional but forced lock, they invited me to the Police station in Agios Nikolaus to file a statement. I went to the Police station, where I gave a statement about what happened. The police officer was kind and receptive. To my question if I am able to ask for hotel compensations for the stolen goods he replied affirmative. The next day he sent a team for additional investigations, following this the Police report was issued in 5 days. Well ... during this time the receptionist repeated to me several times that I am the first victim of a theft since the hotel opened 18 years ago. The day after, based on the first conclusions of the police, I asked to be compensated by the hotel, considering their fault in ensuring a minimum security: there are no surveillance cameras, the doors cannot be locked from the outside or inside with the key but only by closing with a fixed handle, there is no guard, it is practically worse than camping. The response from the receptionist was that they would contact the hotel lawyer and then they would contact me. I mention that we only pay an advance for 2 days, following the check out to pay the remaining 12 days. 48 hours passed without an answer. Following several requests the lock of my door was changed (2 days after the incident!). My children were scared so I had to put a chair at the door to calm them as the door could not be locked from the inside. Following the compensation discussions the receptionist asked for the police report. I was asked by the receptionist if I am sure that I had in my room the objects claimed as stolen. In the meantime, I found out that I am not the first victim ... but the third in the last month, see Irena's post from August, 1st (https://www.tripadvisor.com/ShowUserReviews-g668422-d1134079-r694835508-Hotel_Makednos-Nikiti_Sithonia_Halkidiki_Region_Central_Macedonia.html). I confronted the receptionist with the message, the answer was that I can’t prove that I had those objects in the room. On Thursday evening I sent my compensation claim to them in writing, with the value of the damage according to the wear of the equipment (2 years). Fifth day, Friday evening I asked the receptionist again, this being the last night in the hotel. Again I was asked by the receptionist about the police report. This time I had it, I showed it, the receptionist wanted to make it a photo copy but I did not agree. I was told that within an hour I would be contacted by the Manager and / or a lawyer, further I was verbally specified that I would not be compensated. Friday evening ended with the same set of lies that I had become accustomed to ... no manager or lawyer contacted me, my interface was only a receptionist, despite my requests to talk to someone from the hotel management. On Saturday morning I paid the full amount, I did not benefit from any reduction or excuses from the reception, more than that, since Thursday I did not benefit from cleaning the room and the hotel staff behaved hostile. 48 hours after I left the hotel I received an answer in an e-mail in which, among other things, I was told to stop with the requests for compensation to them, to address the policy (sic) , as for them the crime do not exist, otherwise they will report me to the police. I do not recommend this hotel, if you want to stay there, do not leave money or electronics in the room. If you are a victim, file a statement at the police station.
I wish you a safe and pleasant vacation. Take care of you, Madalin