Caldera Senses
+ 81
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Non-smoking
Laundry
More about Caldera Senses
Caldera Senses
Located in Santorini, Caldera Senses is in the city center and near the beach. Ancient Thira and Castle of Oia are notable landmarks, and the area's natural beauty can be seen at Santorini Caldera and Kamari Beach. Lost Atlantis Experience Museum and Maritime Museum are also worth visiting. Discover the area's water adventures with fishing nearby, or enjoy the great outdoors with horse riding. While you're here, you can enjoy all the comforts of home and more, including a rainfall showerhead and free WiFi, as well as a flat-screen TV and a coffee/tea maker. Other amenities include a pillowtop bed, laundry facilities, towels, and an ironing board.
Reviews from 
Anonymous traveller
Comment: 31 May 2026
Stayed in: May 2026
Everything was great. The location was great, the apartment was clean and someone came in each day. I would stay again.
Couple
Comment: 19 Mar 2026
Stayed in: Mar 2026
If you have any sense, don’t stay here. Book with a place that actually cares.
To begin my review, I will admit I never got the chance to stay here. I had a two-night booking here made on Trip.com for close to $400.
Three weeks before my departure, the conflict erupted with Iran and Middle-Eastern airspace was closed. The flight I’d booked on Qatar Airways to Greece via Doha was canceled.
My wife had booked refundable fares several months before our trip, when we were still finalizing details. Once we bought our tickets and it was a sure thing we’d be going to Greece, she re-booked all our accommodation, including our stay at Caldera Senses as non-refundable.
Then this conflict happened. There was no way, at that point, we could get to Greece affordably. I contacted the hotel three weeks before our departure to ask if they would allow us to cancel our non-refundable room, as this was a special case. I sent the hotel my request along with proof of our flight cancelation.
Their response is worth reading, so you can get a true sense of Caldera Senses.
“We are truly sorry to hear that you may not be able to travel due to the current war situation and the airport closures in your area.
We completely understand how difficult and stressful this situation must be for you.
However, we would like to inform you that Greece has not been affected by these events.
Nevertheless, unfortunately, we are unable to proceed with a refund of your reservation, in accordance with our cancellation policy. One day after your scheduled arrival date, you could ask from the platform that you have made the reservation, all the necessary documents so that you may submit them to your travel insurance company.”
No travel insurance would cover us under these force majeure events, so I thought Caldera passing the buck to insurance was a copout. I tried to reason with the hotel, not even asking for a full refund.
Their follow-up is worth quoting as well:
“Reservation policies exist in order to be respected, not ignored. As a gesture of good will, we would like to offer you a good discount on a future reservation.”
We’d also booked our Qatar Airways flight as non-refundable. According to Qatar Airways’ official policy, we wouldn’t be entitled to a refund. I quite understand how policies must be adhered to during normal times. It’s during the ABNORMAL times when you get to see the true colors come out. This hotel wouldn’t offer us ANY of our money back or even a credit we could use within the year.
Keep in mind, this was not a last-minute cancelation, where the hotel would not have had the time re-rent our rooms. Boil down all their flowery words and I get: “We don’t give a s—t.”
The hotel itself may be very nice, but wouldn’t you prefer to spend your money with businesses that back up their messages of concern, using the typical phrases of “we completely understand” and “we are truly sorry”, with actions that prove they mean what they say?
Trip.com was more understanding and gave us some small credits for future purchases when they didn’t have to. THAT is a gesture of good will.
Want to perform your own gesture of good will? Don’t stay here.
Three weeks before my departure, the conflict erupted with Iran and Middle-Eastern airspace was closed. The flight I’d booked on Qatar Airways to Greece via Doha was canceled.
My wife had booked refundable fares several months before our trip, when we were still finalizing details. Once we bought our tickets and it was a sure thing we’d be going to Greece, she re-booked all our accommodation, including our stay at Caldera Senses as non-refundable.
Then this conflict happened. There was no way, at that point, we could get to Greece affordably. I contacted the hotel three weeks before our departure to ask if they would allow us to cancel our non-refundable room, as this was a special case. I sent the hotel my request along with proof of our flight cancelation.
Their response is worth reading, so you can get a true sense of Caldera Senses.
“We are truly sorry to hear that you may not be able to travel due to the current war situation and the airport closures in your area.
We completely understand how difficult and stressful this situation must be for you.
However, we would like to inform you that Greece has not been affected by these events.
Nevertheless, unfortunately, we are unable to proceed with a refund of your reservation, in accordance with our cancellation policy. One day after your scheduled arrival date, you could ask from the platform that you have made the reservation, all the necessary documents so that you may submit them to your travel insurance company.”
No travel insurance would cover us under these force majeure events, so I thought Caldera passing the buck to insurance was a copout. I tried to reason with the hotel, not even asking for a full refund.
Their follow-up is worth quoting as well:
“Reservation policies exist in order to be respected, not ignored. As a gesture of good will, we would like to offer you a good discount on a future reservation.”
We’d also booked our Qatar Airways flight as non-refundable. According to Qatar Airways’ official policy, we wouldn’t be entitled to a refund. I quite understand how policies must be adhered to during normal times. It’s during the ABNORMAL times when you get to see the true colors come out. This hotel wouldn’t offer us ANY of our money back or even a credit we could use within the year.
Keep in mind, this was not a last-minute cancelation, where the hotel would not have had the time re-rent our rooms. Boil down all their flowery words and I get: “We don’t give a s—t.”
The hotel itself may be very nice, but wouldn’t you prefer to spend your money with businesses that back up their messages of concern, using the typical phrases of “we completely understand” and “we are truly sorry”, with actions that prove they mean what they say?
Trip.com was more understanding and gave us some small credits for future purchases when they didn’t have to. THAT is a gesture of good will.
Want to perform your own gesture of good will? Don’t stay here.
Group traveller
Comment: 16 Sep 2024
Great experience overall! The highlight of my stay was the helpfulness of George and Yota who helped with everything from recommending local restaurants to finding transportation and carrying luggage. We would definitely stay again just for their amazing service!
Anonymous traveller
Comment: 27 Aug 2024
Stayed in: Aug 2024
It was amazing! The house was spacious, with adequate amenities.
Bear in mind, you have to contact the hotel manager around one hour before your arrival, as there was no reception desk, you have to meet up the concierge from other hotel as I think this was one of their group hotels.
The hotel reception lady Mrs.Giota was lovely, provided many information to us, quick response, efficient.
The house with good view no matter day or night. With 15 minutes can reach 3 Bells, loads of restaurants, cable car station. Close to public bus hub with 6-10 mins walk up.
Bear in mind, you have to contact the hotel manager around one hour before your arrival, as there was no reception desk, you have to meet up the concierge from other hotel as I think this was one of their group hotels.
The hotel reception lady Mrs.Giota was lovely, provided many information to us, quick response, efficient.
The house with good view no matter day or night. With 15 minutes can reach 3 Bells, loads of restaurants, cable car station. Close to public bus hub with 6-10 mins walk up.
Couple
PL
Comment: 12 Jun 2024
Stayed in: Jun 2024
I strongly believe a lot should be improved - beautiful view to sunsets is not all today !
The best which is offered by this hotel is definitely exceptional view to Caldera and sunsets. This is unbeatable value ! The rooms are exactly as shown in pictures. Nice place with sunbeds on the platform by stairs above the rooms. High rating also to the lady responsible for room tidiness and George - assistant to hotel manager - very responsible and reliable person.
Apart from exceptional view, room tidiness and very helpful George - this hotel offers nothing ! No breakfasts - ok, we knew it, but also no alternative catering offer. Table water and coffee capsules only for first day. Tap water is not recommended for drinking, even locals admit it! Some guests are welcome with fresh fruits and wine, some not, we did not deserve it - explanation of hotel manager to this - below reasonable acceptance. We had permanent problems with air-condition which operated for some time after hard reset of electricity then it stopped ... during our 8 days stay nobody could fix it, after 3 attempts I stopped complaining.
WIFI is a DISASTER !! it cannot face any video transmission ... hotel manager Giota has a strategy to make you an idiot who has poor equipment and should know that internet works in Santorini generally poorly ... This is not true !! - I have checked it in several restaurants and also had to buy internet at local mobile operator COSMOTE - and it worked fantastic.
Apart from exceptional view, room tidiness and very helpful George - this hotel offers nothing ! No breakfasts - ok, we knew it, but also no alternative catering offer. Table water and coffee capsules only for first day. Tap water is not recommended for drinking, even locals admit it! Some guests are welcome with fresh fruits and wine, some not, we did not deserve it - explanation of hotel manager to this - below reasonable acceptance. We had permanent problems with air-condition which operated for some time after hard reset of electricity then it stopped ... during our 8 days stay nobody could fix it, after 3 attempts I stopped complaining.
WIFI is a DISASTER !! it cannot face any video transmission ... hotel manager Giota has a strategy to make you an idiot who has poor equipment and should know that internet works in Santorini generally poorly ... This is not true !! - I have checked it in several restaurants and also had to buy internet at local mobile operator COSMOTE - and it worked fantastic.
Exceptional location
Fira, Santorini (Thira), 84700, Greece|0.06 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Caldera Senses: FAQs
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